IS Manager, Unified Communications and Collaboration

Job Summary:

The IS Manager, Unified Communication and Collaboration manages a technical team responsible for a suite of Unified Communications and Collaboration solutions to support the Allegis Global internal customer base.

This role is responsible for Allegis global voice network, video conferencing, in-room Audio/Visual technologies, and cloud based collaboration technologies.

Responsible for the team leadership, agile project management, and deployment of the Allegis Unified Communications and Collaboration solutions.

The position requires strong technical skills, team building and management skills, with a strong customer focus.

Responsibilities

Essential Functions:


* Provide leadership and responsibility for successful delivery of the UCC Product.


* Provide technical expertise and guidance in all areas of the UCC stack.


* Leverage existing & identify new metrics to provide insight into system health and team performance.


* Lead the team in ensuring quality solutions are implemented, advocating for investments into activities that would improve the quality, cost or required effort of future products (SOP’s, automation, templating, standards).

Supervisory or Management Responsibility:



* Provide leadership to the UCC team to meet goals and objectives.


* Building and optimizing the team and skillsets required to support UCC systems and processes.


* Developing a high performing team thru hiring, training, personal development plans, establishing SMART goals and evaluating performance on a regular basis.


* Building and maintaining technology vendor relationships.


* Coordinate efforts to ensure KPI's and metrics are tracked to ensure system uptime and end user system performance.


* Ensure End of Sale and End of Support dates for all standard platforms are known, tracked and addressed as needed.

Budget Responsibility:


* Financial Tracking & Reporting


* Vendor Spend Tracking


* Provide budget and forecast data to Delivery Manager

Qualifications

Minimum Education and/or Experience:


* BS or equivalent experience is required; MA or MS is a plus.


* Solid understanding of and demonstrated experience using appropriate tools such as Version One, Planview, FieldGlass or others.


* Experience managing teams on large-scale projects with multiple work streams.


* Experience working in an offshore/onshore collaborative environment.


* A proven track record of successfully implementing enterprise-level UC&C applications and technology including:
+ 5+ years of experience managing teams in a high-tech development environment.


* Technical Expertise in UC/C and related technologies:
+ Core IPT / VOIP / SIP telecommunications technologies
+ Video / web conferencing
+ Contact center
+ Microsoft collaboration technologies and tools (MS Teams)
+ Cisco collaboration technologies and tools
+ Cloud-b...