-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!Minimum Position Qualifications:
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Current food handlers permit once employed
Desired Previous Job Experience
* Comparable Retail experience
* Second language (speaking, reading and/or writing)
* Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
* Promote Corporate Brands to customers
* Promote trust and respect among associates
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
* Assist with the preparation produce platters/trays
* Inform customers of produce specials
* Recommend items to customers to ensure they get the products they want and need
* Adequately prepare, package, label and inventory merchandise
* Review/inspect products for quality and freshness and take appropriate action with those items
* Label, stock and inventory department merchandise
* Report product ordering/shipping discrepancies to the department manager
* Display a positive attitude
* Stay current with present, future, seasonal and special ads
* Ensure proper temperatures i...
....Read more...
Type: Permanent Location: Bartonville, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:24
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
Responsible for the execution of best practices, goals and Front-end standards established for the department.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!Minimum
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
* Retail or Customer Service experience
* Promote trust and respect among associates.
* Communicate company, department, and job specific information to associates.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
* Monitor and control supply expenses for the department.
* Manage cash control, sales and cash items and records for the store.
* Manage the scheduling of Front-end associates to provide adequate department coverage.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Develop and implement a department business plan to achieve desired results.
* Create and execute sales promotions in partnership with store management.
* Implement the period promotional plan for the...
....Read more...
Type: Permanent Location: Edgewood, US-NM
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:23
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Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR032817
The typical starting pay range for this position is between $15 - $17 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Mahopac, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:23
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR032749
The typical starting pay range for this position is between $15 - $17 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:22
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Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032658
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:22
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032758
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Horseheads, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:21
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032756
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Syracuse, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:20
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032795
The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Victorville, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:19
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032660
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:19
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!Minimum Position Qualifications:
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Current food handlers permit once employed
Desired Previous Job Experience
* Comparable Retail experience
* Second language (speaking, reading and/or writing)
* Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
* Promote Corporate Brands to customers
* Promote trust and respect among associates
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
* Assist with the preparation produce platters/trays
* Inform customers of produce specials
* Recommend items to customers to ensure they get the products they want and need
* Adequately prepare, package, label and inventory merchandise
* Review/inspect products for quality and freshness and take appropriate action with those items
* Label, stock and inventory department merchandise
* Report product ordering/shipping discrepancies to the department manager
* Display a positive attitude
* Stay current with present, future, seasonal and special ads
* Ensure proper temperatures in cases an...
....Read more...
Type: Permanent Location: Queen Creek, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:18
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032773
....Read more...
Type: Permanent Location: Clinton, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:18
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032831
....Read more...
Type: Permanent Location: Mount Pleasant, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:17
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032759
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Horseheads, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:16
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032760
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:16
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032828
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Tacoma, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:15
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032803
....Read more...
Type: Permanent Location: Allegan, US-MI
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:15
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032830
....Read more...
Type: Permanent Location: Virginia Beach, US-VA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:14
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032845
....Read more...
Type: Permanent Location: Boothwyn, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:13
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 71750
Posted: 2024-04-19 08:23:13
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 71750
Posted: 2024-04-19 08:23:12
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR032816
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Snohomish, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-19 08:23:12
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 71750
Posted: 2024-04-19 08:23:11
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 71750
Posted: 2024-04-19 08:23:11
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 71750
Posted: 2024-04-19 08:23:10
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 71750
Posted: 2024-04-19 08:23:09
