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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:10
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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:09
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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:09
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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:08
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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:07
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Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:06
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:06
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:05
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:04
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:04
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:03
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:02
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:01
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:01
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2024-03-22 08:09:00
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:59
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:58
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:57
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:56
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:55
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:55
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:54
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:53
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:52
-
Description & Requirements
Help Desk Tech is responsible for resolving all technical issues for all end points Subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.
They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA
Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
- Screens, refers, and diagnoses internal inquiries and service requests as they relate to program systems.
- Provides end-caller software troubleshooting and support.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Identifies issues based on patterns and trends and escalates them to their supervisor.
- Provides troubleshooting and support for callers at local and remote sites.
- Maintains accurate issue logs and provides follow-up within required timeframes.
- Maintains current knowledge of relevant technologies as assigned.
- Follows applicable role in the Help Desk Communication Plan.
Participates in special projects as required.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Certification: ITIL Foundations v4
- Experience: At least two years' experience in an IT end-user support role.
2 years of experience using ServiceNow
Additional Requirements as per contract/client:
- Must Be Eligible to Obtain Government Clearance
- Must be a U.S.
citizen
- Must currently reside in the U.S.
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
-Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to p...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2024-03-22 08:08:52