-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:47
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Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:47
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:46
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:46
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:45
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:44
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:44
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:43
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:42
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:42
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:41
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:41
-
As a Samsung Home Theater Expert, you’ll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand.
First, we’ll give you all the training you need to be an expert.
Once you’re trained, you’ll explain complex technology in simple terms to help customers understand and see each product’s unique value.
You’ll also work closely with other sales associates as you share your knowledge about Samsung products to ensure the team is ready to assist customers with the brand.
What you’ll do
* Maintain a high level of product knowledge about new Samsung technology
* Debrief with vendor partners and market teams about performance, promotions and sales best practices.
* Ensure the department remains organized and ready to serve customers
* Support sales strategies to achieve operating results, growth objectives and overall financial performance goals.
Basic qualifications
* 1 year of experience in sales, customer service or related fields
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred qualifications
* Prior experience serving as a specialist in premium, luxury, or complex technology solutions
* 1 year of experience working with consumer electronics
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Elk Grove, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:40
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:39
-
As a Sony Home Theater Expert, you’ll work in one of our retail stores to promote, demonstrate and sell home theater products with emphasis on the Sony brand.
First, we’ll give you all the training you need to be an expert.
Once you’re trained, you’ll explain complex technology in simple terms to help customers understand and see each product’s unique value.
You’ll also work closely with other sales associates as you share your knowledge about Sony products to ensure they’re ready to assist customers with the brand.
What you’ll do
* Maintain a high level of product knowledge about new home theater technology
* Provide feedback to vendor partners and market teams regarding performance, promotions and sales best practices
* Ensure the department remains organized and ready to serve customers
* Educate other team members about Sony home theater products
Basic qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Prior experience serving as a specialist in premium, luxury or complex technology solutions
* One year of experience working with consumer electronics
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Elk Grove, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:39
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:38
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:37
-
As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores.
We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer.
By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through technology.
What you’ll do
* Welcome and engage with customers in a warm, friendly manner
* Serve as a brand ambassador by bringing together your passion for people and technology to serve our customers
* Recommend products and solutions that meet customers’ needs
* Complete cashier duties for purchases, returns and exchanges
* Apply the appropriate knowledge and expertise through ongoing learning and development
* Ensure your department is clean and well stocked
Basic qualifications
* Working and thriving in a fast-paced, team-oriented environment
* Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Elk Grove, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:36
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:35
-
As a Retail Warehouse Associate, you’ll be part of an energetic and efficient team that’s dedicated to delivering tech products from the store’s warehouse to our customers when, where and how they need them.
You’ll retrieve and ship products, restock shelves and take inventory to ensure a great shopping experience.
When the situation calls for it, you’ll also directly assist customers and collaborate with other employees on the sales floor.
What you’ll do
* Unload trucks and record store inventory
* Prepare products to be shipped to other stores and costumers’ homes
* Stock shelves and organize merchandise displays to help customers see what’s possible and quickly purchase products
* Follow established safety guidelines while operating store equipment
* Replenish products daily to ensure they’re fully stocked on the sales floor
* Process online orders and assist other employees with store pickup orders
Basic qualifications
* Working and thriving in a fast-paced, team-oriented environment
* Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)
* Moving up to 100 pounds with or without accommodation
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Elk Grove, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:34
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:34
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:33
-
Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
Maximus is seeking a CSR III - Back Office to join our team.
This is a remote position that will support the Department of Education.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Essential Duties and Responsibiliti es:
* This is a Back Office role so handling inquiries by phone will not be required
* Handles more complex customer service inquiries and problems documenting and recording consistent problem areas.
* Will respond to e-mail inquiries.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Additional Requirements as per contract/client:
* FSA, Department of Education experience preferred
* High School Diploma or GED required
* Must reside in the U.S.
* Experience with CLASS preferred
* Must be a U.S.
citizen.
* Must be able to pass a criminal background check.
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
* Obtaining and Maintaining a PIV-I card is a requirement of this position.
PIV-I cards must be picked up in person.
New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.
Any travel expenses will be paid for by Maximus.
Home Office Requirements:
* Hardwired internet (ethernet) conn...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 21.55
Posted: 2024-05-11 08:35:32
-
As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores.
We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer.
By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through technology.
What you’ll do
* Welcome and engage with customers in a warm, friendly manner
* Serve as a brand ambassador by bringing together your passion for people and technology to serve our customers
* Recommend products and solutions that meet customers’ needs
* Complete cashier duties for purchases, returns and exchanges
* Apply the appropriate knowledge and expertise through ongoing learning and development
* Ensure your department is clean and well stocked
Basic qualifications
* Working and thriving in a fast-paced, team-oriented environment
* Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Beaumont, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:31
-
As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores.
We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer.
By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through technology.
What you’ll do
* Welcome and engage with customers in a warm, friendly manner
* Serve as a brand ambassador by bringing together your passion for people and technology to serve our customers
* Recommend products and solutions that meet customers’ needs
* Complete cashier duties for purchases, returns and exchanges
* Apply the appropriate knowledge and expertise through ongoing learning and development
* Ensure your department is clean and well stocked
Basic qualifications
* Working and thriving in a fast-paced, team-oriented environment
* Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
....Read more...
Type: Permanent Location: Chesterfield, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-11 08:35:31
