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Your Job
Koch Fertilizer is seeking an enthusiastic Customer Service Representative to provide excellent and professional customer service and support to our customers.
You will be the first point of contact for customers and will be responsible for ensuring that all customer enquiries are handled in a timely and professional manner.
The ideal candidate will have excellent verbal and written communication skills, be proficient in problem solving and have a great ability to build and foster good working relationships with customers and assist them to utilize our system to the fullest.
Koch Fertiliser Australia Pty Ltd is one of Australia's leading fertiliser companies and a wholly owned subsidiary of Koch Fertilizer, LLC.
Beginning trading in Australia in 2010, KOCH Fertiliser Australia has continued to expand its storage and fertiliser distribution business on the East coast of Australia.
As a Koch Ag & Energy Solutions company, Koch Fertilizer Australia sources and imports a range of fertilizers designed to boost crop performance and help growers reach their yields.
We blend local knowledge and expertise with a strong global backing priding ourselves in building close partnerships with our network of dealers providing cost effective, market specific crop solutions to help farmers improve productivity.
Our Team
You will be reporting to Operations Manager.
What You Will Do
• Providing telephone and electronic based customer service
• Facilitate Dispatch bookings
• First point for customer contact and issue resolution (solution driven approach)
• Assisting with key projects and system improvement
• Monitor terminal capacities and provide customer updates
• Maintain CRM database
• Involvement in Customer Communications Dispatch Updates
• Providing systems training to customers as required
Who You Are (Basic Qualifications)
• Excellent verbal and written communication and interpersonal skills with people at all levels
• Previous experience in similar field
• Ability to work with minimal supervision and track multiple processes.
• Computer-savvy with a working knowledge of Microsoft
• Outstanding organisational and coordination abilities
• SalesForce experience preferrable
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields.
Our team also brings logistic...
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Type: Permanent Location: Melbourne, AU-VIC
Salary / Rate: Not Specified
Posted: 2024-04-04 08:24:33
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Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it.
There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Full time
Department:
Contact Center
All Locations:
Revere
Description:
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
*$1,000 Sign on Bonus!
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving skills
* Proficient in Microsoft Office Suite
* Bilingual fluency in Spanish/English preferred
* Knowledge of medical terminology and experience working with electronic medical record technology a plus
In addition to the oppor...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-03 08:40:20
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Harris Healthcare est à la recherche d'une personne talentueuse et motivée pour rejoindre notre équipe en tant que consultant en mise en œuvre.
En tant que consultant en mise en œuvre, vous aurez l'occasion de travailler en étroite collaboration avec un groupe interfonctionnel de membres de l'équipe pour configurer, former et mettre en œuvre notre solution de DSE de nouvelle génération chez nos clients ! Il s'agit d'une excellente occasion de faire partie d'une équipe qui se consacre à la réussite des clients et de prendre part à la préparation du déploiement des derniers produits et services.
Il s'agit d'un poste à temps plein assorti d'avantages sociaux, notamment une politique de vacances généreuse et une assurance maladie, dentaire, vie et invalidité.
Nous avons construit un système de dossiers électroniques de classe mondiale, complet, entièrement intégré et centré sur le patient.
Cette solution automatise la documentation relative à la prestation des soins de santé tout en fournissant une aide à la décision clinique et en soutenant les meilleures pratiques.
* Développer et maintenir une connaissance solide et précise de bout en bout des processus et des procédures applicables
* Contribuer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes
* Faciliter la collecte des exigences des flux de travail des clients afin de compléter la conception des systèmes
* Utiliser les connaissances de base pour effectuer l'analyse du flux de travail et des processus du client. Formuler des recommandations pour optimiser l'utilisation et l'intégration de divers logiciels tiers. Présenter les recommandations au client et travailler avec lui pour convenir d'un plan de mise en œuvre
* Travailler en collaboration pour évaluer l'impact des demandes de changement à des fins d'estimation de l'effort et de planification des capacités
* Former les clients à l'utilisation du logiciel en utilisant une variété de plateformes
* Utiliser un système CRM pour le suivi et la résolution des problèmes
* Élaborer des manuels et des guides de formation à la mise en œuvre destinés aux clients
* Contribuer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes
* Travailler avec l'équipe de projet pour garantir le respect des délais de livraison pour l'ensemble du projet
* Travailler avec les équipes de projets informatiques et les unités commerciales pour aider à recueillir les exigences commerciales afin de faciliter la conception et le développement des applications logicielles
* Comprendre et atteindre les objectifs de Harris Healthcare concernant la mise en œuvre, les revenus et les mesures de performance
* Autres tâches selon les besoins
Ce que nous recherchons
...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 90000
Posted: 2024-03-31 08:22:11
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Your Job
VMI Specialist position requires making independent decisions and maintaining an elevated level of accuracy when determining customer stock levels and determining what is needed at a customer hub.
Attention to detail and working closely with customers is needed to maintain stock accuracy levels that prevent line downs as well as avoiding any excess inventory issues.
You will maintain the inventory for specific customers in the VMI program and ensure that transactions are made on a timely basis to maintain accurate and adequate inventory balances.
What You Will Do
* Coordinate the transition of customers currently processing direct orders, to a VMI program while following the proper VMI guidelines; continue to add new materials to VMI when possible.
* Analyze parts on consignment and customer forecasts routinely to identify where parts may be removed if they do not meet the minimum requirements; manage approved part list per customer.
* Help to ensure that updated forecast information is used to drive the replenishment of the warehouse inventory.
* Ensure that all inventory and invoicing transactions are made accurately and in a timely manner.
Manage secured inventory adjustment transactions.
Negotiate any aged inventory pulls needed and run reports to support data.
Collaborate with customers and escalate only when needed.
* Work with Planning, Accounting and Product Management to position inventory at Molex and 3rd Party warehouse locations to best accommodate customer forecast fluctuation.
Run waterfall charts to determine customer liability.
* Collaborate with customers, Sales, Plants, Pricing, Logistics, Finance, and 3 rd Party warehouses to resolve any differences regarding balances, quality issues, contract/pricing issues, etc.
Serve as an interface to provide delivery and tracking information.
Who You Are (Basic Qualifications)
* Bachelors degree or equivalent work experience
* Work experience in customer service in a manufacturing environment, Logistics
* Proficient in utilizing SAP.
* Demonstrates high level analytical and proactive decision making to anticipate and resolve problems.
What Will Put You Ahead
* Understanding of manufacturing and inventory flows and the relationship between related transactions and systems.
* Organization skills to anticipate, plan, organize and self-monitor workload .
* Excellent customer service skills to manage and negotiate challenging situations.
* Previous inventory control responsibility for off-site programs.
* Previous production planning and inventory control experience; understanding of program management and interaction.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may b...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:17:48
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Your Job
Are you a balanced blend of "Analytical" and "People Person"? Are you looking for not just a job, but a place to build your career? Would you love an opportunity to use your Spanish and English language skills to customize and enhance your role? Molex is proud to employ some of the most diverse, customer-focused and engaged Customer Success Professionals you could hope to meet! We're looking to grow our team at our in our Guadalajara, MX office.
As a Representative of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we'd like to talk with you!
What You Will Do
* Interact with customers daily via email, phone and through our Salesforce Service Cloud platform, which we will train you to use.
* Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
* Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.
* Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Minimum 3 years of customer facing job-related experience
* Experience with Microsoft Office Suite
* Effective communication skills that demonstrate the ability to express ideas clearly.
The ability to organize data and analyze the information to tell a story.
* Organizational, time management and interpersonal skills
What Will Put You Ahead
* SAP Knowledge
* Salesforce Knowledge
* Customer-facing experience handling inquiries in a manufacturing or logistics environment
* Intermediate Excel skills
* College degree
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market da...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:17:47
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Sign on Bonus for External Candidates!
The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations.
Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly.
The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland.
The RS II also performs wide variety of account maintenance and transactions.
Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards.
The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union’s member service objectives.
The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards.
This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month.
* Performs various job duties including but not limited to: Escorting member’s to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans.
As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA.
* Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier’s Checks.
* Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members.
* Ensures the branch is in balance including the TCR.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Comple...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: 20.78
Posted: 2024-03-29 07:12:13
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues...
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Type: Contract Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:44
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Accounting Software Trainer (DTO Bilingual Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues...
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Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:19
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Arlington, Texas office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes cha...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-03-29 07:11:04
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Your Job
Guardian Glass is seeking you to become our next Inside Sales Coordinator.
Our Team
Inside Sales Coordinator is fully responsible for assigned customers' relationship and support.
This role provides pre-sales and after-sales support and handles end-to-end the order fulfilment process.
The role includes orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives and follow-up of customers' files and requests.
Inside Sales Coordinator is a key contact between the customers, our outside sales team, and the plants throughout Europe.
In that scope, Inside Sales Coordinator is to identify and understand customers' needs and provide them with the most suitable solution for their business activities.
Inside Sales Coordinator works in close cooperation with marketing, finance, technical, logistics, production, and shipping.
Furthermore, Inside Sales Coordinator is also responsible for quotations and follow-up of projects.
This requires an excellent knowledge of the markets and customers, as well as production and logistics constraints.
Position operates in a dynamic environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.
What You Will Do
* Acts as a primary point of contact for any client inquiries related to business
* Develops trustful relationships with clients ensuring continued Guardian supplier relations
* Ensures a seamless satisfactory customer experience across all sales channels
* Ensures the correct products and services are delivered to customers in a timely manner
* Resolves customer account enquiries in a timely and satisfactory manner in close collaboration with the Order Fulfilment Team
* Anticipates customer needs and can identify value added business opportunities
* Establishes mutual beneficial outcomes in client relationship through service activities, all in close collaboration with internal stakeholders
* Expands the relationships with existing customers by proposing solutions that meet their objectives
* Identifies opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
Who You Are (Basic Qualifications)
* Fluent in English, both written and spoken
* Previous experience within an Inside Sales or Customer Service role is desirable
* Strong communication and interpersonal skills with an aptitude of building relationships
* Effective organizational skills
* Problem-solving and negotiation skills
* Must be proactive, customer focused, and results oriented
* Good PC skills in MS Office
* Ability to effectively question or challenge the status quo
What Will Put You Ahead
* Bachelor's degree
* Efficient, accurate and focused to detail
* Multitasking and with good organiza...
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Type: Permanent Location: Katowice, PL-SL
Salary / Rate: Not Specified
Posted: 2024-03-29 07:09:21
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maternity leave) for 8 months>
Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution.
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner.
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards).
2.
Delivery Performance goals as per the company Focal Points.
3.
Reduce Service related Quality Notifications as per company Focal Points.
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
EDUCATION:
REQUIRED:
* Diploma or above; equivalent with few years of relevant Customer Service experience.
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE:
Ideally with some Customer Service experience is desirable.
What Will Put You Ahead
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a high pressure environment and needs to show a sense of urgency to address customer issues.
Confident...
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Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-03-29 07:09:14
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027125 Customer Service Representative (Open)
Job Description:
Greif's Tubes and Cores production facility, located in Riviera Beach, FL, has an exciting Customer Service Representative opportunity available; this position is key to our business success as it will have direct interaction with internal and external customers and will be key to our company vision of being the best-performing customer service company out there by providing legendary customer service to all of our customers.
Some of the benefits you will enjoy:
* 3-weeks PTO
* 10 paid holidays
* Comprehensive Medical, Dental, and Vision coverage – Effective Day 1
* 401K company match
* Tuition reimbursement (up to $5,250 each year).
* Yearly Bonus/Performance Incentives
Key Responsibilities
* Provide quality service and support to external and internal customers.
* Promptly answer customer telephone calls and respond to e-mails.
* Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.
* Scheduling transportation and Logistics
* Collects information and creates reports as required.
* Addresses escalated and more complex level issues with customers.
* Identifies opportunities to update or improve processes/procedures and recommends the appropriate staff.
* Performs other duties as assigned.
Education and Experience
* High school diploma or equivalent required with at least three to five years of administrative and customer service experience in a manufacturing environment.
* Paper Industry experience is a plus but not required.
* MS Office and ERP Systems knowledge a plus
Knowledge and Skills
* Good problem-solving and planning skills.
* Must be able to multitask and meet deadlines in a fast-paced environment.
* Ability to think critically, solve problems, and act with good judgment is essential.
* Strong organizational and communication skills.
* Must have proficient computer skills, Microsoft Office programs, Excel, and Word.
* Superior interpersonal skills are a must.
* Must be detail-oriented.
#LI-MK1
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EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
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Type: Permanent Location: Riviera Beach, US-FL
Salary / Rate: Not Specified
Posted: 2024-03-28 07:41:15
-
Key responsibilities:
* Support the FP&A Manager in the forecasting processes,
* Assisting in the production of deferred revenue schedules,
* Support in trend analysis – customer / product / market.
* Help Improving data in Salesforce applying your own ideas and those from the wider teams.
* Create timely and meaningful reports from Salesforce.
Raising awareness and generating actions as needed.
* Supporting the renewals and sales teams with client onboarding activities.
* Look to continuously improve the operational processes on an ongoing basis, making appropriate improvement suggestions to managers.
* Support the commercial teams through project evaluation and modelling.
* Providing clear, concise financial analysis for ad-hoc projects
* Special projects & ad hoc reporting as required.
....Read more...
Type: Permanent Location: London, GB-LND
Salary / Rate: Not Specified
Posted: 2024-03-28 07:36:41
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
....Read more...
Type: Permanent Location: Mt Wolf, US-PA
Salary / Rate: Not Specified
Posted: 2024-03-28 07:18:34
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the cor...
....Read more...
Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-03-28 07:14:44
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
....Read more...
Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2024-03-27 07:40:50
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The Outbound Relationship Consultant will place outbound calls to potential members seeking to open new memberships and enhance member’s relationships with the credit union.
They will also call on leads from our existing member base to meet or exceed credit union goals.
This position cross-sells Credit Union products and services including: deposits, loans, Investments, insurance products, first mortgages and Autoland. This position is expected to represent the Credit Union in a positive and professional manner at all times and required at a minimum to meet or exceed assigned members service and/or sales goals. This position adds value by presenting a professional image of the Credit Union since this is the first point of contact for members.
This position supports Credit Union depository and lending products as well as assists in the achievement of overall service and sales related goals.
Responsibilities:
* Generate business through outbound calls using call lists to achieve sales goals. Work directly with members/potential members via telephone, and email having conversations that matter goals and provides appropriate solutions.
Educates members on product offerings and services to improve their financial well-being. Explains pricing and answers questions from members/potential members building value in the member relationship. Tracking daily phone calls.
* Follows up with members/potential members via telephone or email following initial contact.
* Tracking daily sales totals/production
* Resolving member requests-calculating terms on loans/CDs
* Continued product education and compliance training to better service member calls.
* Maintains accurate daily record of member conversations in CRM.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
Qualifications:
* Minimum 3 years related experience with Nuvision and/or prior loan experience with a proven track record in meeting and or exceeding sales goals
* Proven ability to originate business through outbound calling activity.
* Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
* Solid knowledge of deposit, loan and ancillary products/services
* Basic understanding of applicable lending regulations
* Excellent communication and phone skills including professional verbal skills and etiquette
* Strong interpersonal skills in order to effectively communicate with members, staff and management
* Able to listen, identify a need and offer a solution to a members need.
* Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel)
* Able to manage multipl...
....Read more...
Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-03-27 07:12:54
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CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.coopervision.com
Job Summary:
Provide administrative support for the Sales Team, including placement of product, fit set, literature and promotional orders, assisting with inquiries, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed expectations.
Responsible for providing optimal quality customer experience in communications with internal and external customers.
Additionally, Sales Support Specialist may have responsibilities to provide service-based support to accounts that reside in the House Territory.
Supports concepts, goals and objectives of the Department.
Essential Functions & Accountabilities:
* Provides First Call Resolution whenever possible by promptly answering Sales or Customer’s inquires.
Identifies and uses appropriate decision making when advising internal and external Customers and resolving issues by utilizing knowledge of policies and procedures.
* Responds to all inquiries in a timely and accurate manner related to the processing of orders for literature, trial order, rebates, bank, bulks, fit sets and complimentary requests.
Provides support for promotional programs, complimentary budget tracking and updates.
* Serve as a liaison between Sales Rep and other departments; Information Technology, Marketing, Credit, Distribution, International, Product Service, Consumer Care, Returns, and Consultation
* Identifies service errors and report/resolve appropriately.
* Assist Marketing Team/Corporate accounts team with new product launches by placing orders for programs (banks, bulks), fit sets, promotional literature, tracking fit placement and shipment confirmation.
* Must maintain knowledge of all marketing promotions, special orders, products, prices, accessories and literature, shipment and availability of product, policies and procedures.
Adhere to SalesForce.com order placement process and service level agreement.
* As per request of Regional Sales Manager, join Regional sales conference calls and communicate information appropriately.
* Assist Sales team with their applications used daily by providing guidance and education on usage of necessary applica...
....Read more...
Type: Permanent Location: Victor, US-NY
Salary / Rate: Not Specified
Posted: 2024-03-27 07:09:51
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027071 Customer Service Specialist (Open)
Job Description:
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works with little guidance and oversight.
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
* Demonstrated skills in verbal and written communications.
* Solid knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
#LI-NG1
40
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
....Read more...
Type: Permanent Location: Mt Sterling, US-KY
Salary / Rate: Not Specified
Posted: 2024-03-26 07:35:00
-
Sign on Bonus for External Candidates!
The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations.
Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly.
The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland.
The RS II also performs wide variety of account maintenance and transactions.
Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards.
The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union’s member service objectives.
The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards.
This role’s primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month.
* Performs various job duties including but not limited to: Escorting member’s to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans.
As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA.
* Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier’s Checks.
* Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members.
* Ensures the branch is in balance including the TCR.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Complete...
....Read more...
Type: Permanent Location: Martinez, US-CA
Salary / Rate: Not Specified
Posted: 2024-03-26 07:27:47
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
The Smart Client Implementation Team has been created with the goal to migrate most of our customer to the Smart Client deployment method of the V10 software from either Remote App or Remote Desktop Services.
While there are many benefits of Smart Client, the driving force for us mandating the migration is due to security and the increasing threat of Ransomware.
The team will work on migrating customers both remotely and onsite.
The team will facilitate all aspects of the migration, Icon installation, printer setup, peripheral setup, and testing with the end users.
The Field Installer will travel on-site to dealerships to implement the Smart Client.
Duties and Responsibilities
* Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:
* RDP connections
* printers and other peripherals
* payroll integration
* connections to multiple sites for larger dealership groups
Capitalizing on already established methods, follows a stream-lined process to install Smart Client, suggesting improvements as needed.
Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.
Communicates with customers to schedule installs and address any concerns.
Participates in internal pre-install and post-install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs.
Maintains records in Cornerstone to track each install.
Seeks to gain a better understanding of our products through continued training, review of manuals, etc.
Mentor and guide more junior technical resources.
Other work-related duties as assigned by management.
Qualifications
* Computer degree and 2+ years industry experience required.
* Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers and peripherals.
* CompTIA+ certification preferred.
* Knowledge of the automotive dealership environment is an asset.
* Systems Thinking - the ability to see how parts interact wi...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-03-26 07:21:20
-
Your Job
Georgia-Pacific is seeking a Customer Service Representative to support our West Monroe, LA box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at our West Monroe, LA plant.
Schedule: Our CSRs operate on a 7am-4pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
Our customer service team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Minimum of 3 years of customer service experience
* Comfortable using all products Microsoft Office products
* Experience with record-keeping management/documentation
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience in a fast-paced, high-volume environment in a logistics, distribution, industrial, manufacturing, and/or corrugated/packaging industry
* Experience using Kiwi, Kiwi FFF, and/or PCS
* Associates Degree or higher
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Phi...
....Read more...
Type: Permanent Location: West Monroe, US-LA
Salary / Rate: Not Specified
Posted: 2024-03-25 06:55:40
-
Your Job
Georgia-Pacific is seeking two Customer Service Representatives to support our Albany, Georgia and Martinsville, VA box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Area Customer Service Manager.
Schedule: Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Minimum of 2 years of customer service experience
* Experience with an inventory management system
* Data entry experience
What Will Put You Ahead
* Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment
* Packaging industry experience
* Associates Degree or higher
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in ove...
....Read more...
Type: Permanent Location: Albany, US-GA
Salary / Rate: Not Specified
Posted: 2024-03-23 07:12:36
-
Company
Federal Reserve Bank of St.
Louis
We are looking for a Customer Service Representative to support our Federal Program Agency (FPA) customers and supplier customers who use the Internet to access several Treasury applications.
As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results.
The Representative will also provide support for granting access to the applications once the required documentation is received.
Responsibilities
· Provide Customer Support using phone and email
· Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
· Provide technical problem-solving for web browsers
· Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
· Use customer relationship management tools to document the problems and resolution of each contact
· Support annual user access recertification efforts for Treasury applications
· Decipher diagnostic reports
· Process daily application audit reports and analyze results
· Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints
Qualifications
· Bachelor’s Degree or commensurate experience
· 2+ years’ experience providing customer service support; preferably in a call center
· Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
· Excellent customer service skills required to meet customer service quality measures
· Use analytical skills for troubleshooting and trend analysis
· Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
· Experience implementing and improving processes
· Excellent verbal and written communication skills
· Experience effectively training customers or coworkers is recommended
· Bilingual in Spanish is preferred
· Position requires US Citizen or lawful permanent resident with three or more years of US residency
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with many benefits and perks that support your health, wealth, and life.
Salary: $46,400-$58,000
In addition to great compensation package, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:
· Paid time off
· Tuition & Training assistance/reimbursement
· 401(k) match & Annuity/Pension fund
· Top-notch health care benefits
· Child and family care leave
· Pro...
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Type: Permanent Location: Maryland Heights, US-MO
Salary / Rate: 55000
Posted: 2024-03-21 07:13:16
-
Die SIV Utility Services ist Teil der Harris-Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware.
Wir sind ein Full-Service-Dienstleister für Stadtwerke, Energiehändler und andere Versorgungsunternehmen.
Als einer der führenden Lösungspartner für die deutsche und internationale Energie- und Wasserwirtschaft, gestalten wir gemeinsam mit der SIV.AG die Energie- und Wasserwirtschaft von morgen mit.
Als Director Customer Care (m/w/d) steuerst du vollumfänglich das strategische und operative Geschäft des Bereiches und bist verantwortlich für die Steigerung und Optimierung der Bereichs- und Unternehmensziele.
Dabei entwickelst du die Prozesse im Customer-Care-Kontext kontinuierlich weiter und stellst somit die Qualität der Dienstleistungen sicher.
Du trägst die Verantwortung für die Zufriedenheit unserer KundInnen, die Geschäftsentwicklung, das Personal des Bereiches sowie die Geschäftskennzahlen.
Deine Aufgaben
* Fokus auf unsere Kund:innen sowie die Einhaltung der Servicequalität
* individuelle Förderung der Leistung und Motivation sowie Führung und Begleitung der Teammitglieder
* Weiterentwicklung des Produkt- und Leistungsportfolios
* Identifikation und Umsetzung neuer Geschäftschancen sowie Effizienzverbesserungen
* Workforce- sowie die Forecast-Planung und Überwachung der Ziele
* Qualitätsmanagement und somit die Steuerung und Verbesserung der verschiedenen Prozesse im Rahmen der Service –Level-Agreements zur Erhöhung der Kundenzufriedenheit
Benefits
* Flexible Arbeitszeiten und remote work
* 30 Tage Urlaub (zusätzlich frei am 24.
und 31.12., sowie zu besonderen Anläsen)
* Verschiedene Weiterbildung und Entwicklungsprogramme
* Finanzielle Leistungen (u.a.
betriebliche Altersvorsorge, Corporate Benefits und Vermögenswirksame Leistungen)
* Betriebliche Gesundheitsförderung (u.a.
Programm zur Förderung der Mentalen Gesundheit und Bike Leasing)
* Förderung einer positiven Arbeitsumgebung und -kultur (u.a.
regelmäßige Events)
Das bringst du mit
* abgeschlossenes Studium oder eine abgeschlossene kaufmännische oder vergleichbare Ausbildung mit entsprechender Berufserfahrung
* Führungserfahrung
* idealerweise eine mehrjährige Berufserfahrung im telefonischen und/oder schriftlichen Kundenservice
* ein empathisches, vertrauenswürdiges sowie selbstsicheres Auftreten aufweist
* Durchsetzungsstärke, Gewissenhaftigkeit und selbstständiges Arbeiten kannst und service- sowie kundenorientiertes Denken und Handeln
* Sprachkenntnisse: Deutsch (C1) und Englisch
Wir suchen nach Talenten mit einer Leidenschaft für das, was sie tun und einem starken Willen, sich weiterzuentwickeln. Niemand ist perfekt, also erwarten wir keine 100%ige Erfüllung aller Anforderungen.
Wenn du dich engagiert einbringen kannst, zögere nicht, dich bei uns zu bewerben.
Wir freuen uns darauf, von dir zu hören!
Harris ...
....Read more...
Type: Permanent Location: Roggentin, DE-MV
Salary / Rate: 87000
Posted: 2024-03-20 07:22:48
