-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:59
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:59
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:58
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:57
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:57
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:56
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:56
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 120000
Posted: 2024-04-23 08:20:55
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:54
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 120000
Posted: 2024-04-23 08:20:53
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 22.6
Posted: 2024-04-23 08:20:53
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 120000
Posted: 2024-04-23 08:20:52
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 120000
Posted: 2024-04-23 08:20:52
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 120000
Posted: 2024-04-23 08:20:51
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 120000
Posted: 2024-04-23 08:20:50
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 120000
Posted: 2024-04-23 08:20:50
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 120000
Posted: 2024-04-23 08:20:49
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 120000
Posted: 2024-04-23 08:20:49
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 120000
Posted: 2024-04-23 08:20:48
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 120000
Posted: 2024-04-23 08:20:48
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 120000
Posted: 2024-04-23 08:20:47
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 120000
Posted: 2024-04-23 08:20:46
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 120000
Posted: 2024-04-23 08:20:45
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 120000
Posted: 2024-04-23 08:20:44
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking for a Director in the operations team on the DMCS contract.
will have several key positions that will report into them, will be responsible for the direction and mentoring of the team.
Essential Duties and Responsibilities:
- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.
- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.
- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.
- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).
- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.
- Interpret policies, procedures, and goals of the company for subordinates.
- Participate in the development and monitoring of the operational budget related to assigned contracts.
- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.
- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.
- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.
- Direct and control the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Work on complex issues where analysis of situations or data requires an in-depth kno...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 120000
Posted: 2024-04-23 08:20:44
