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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Lead Associate - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:46
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You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect software engineering opportunity for you.
As a Software Engineer II at JPMorgan Chase within the Corporate Technology Engineering and Architecture team , you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way.
As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.
Job responsibilities
* Executes standard software solutions, design, development, and technical troubleshooting
* Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
* Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
* Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
* Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
* Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
* Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 2+ years applied experience
* Proficient with front-end languages and frameworks (e.g.
typescript/react)
* Proficient with server-side languages and frameworks (e.g.
Java/SpringBoot)
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Knowledge of integration technologies (e.g.
GraphQL, REST etc..)
* Hands on experience with Data reporting, BI tools Tableau, Altrex
* Hands on experience with Data pipeline, Data Lake technologies Databrick, spark/hadoop, Snowflake
Preferred qualifications, capabilities, and skills
* Exposure of designing and deploying applications on AWS
* Practical cloud n...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:45
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Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world's most innovative banks.
If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.
As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you'll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM.
You'll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share.
As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.
Job Responsibilities
* Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio.
Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
* Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
* Understand the personal financial goals and needs of the owner(s).
Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
* Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
* Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* Minimum of 7 years' experience in a Business Banking Relationship Management role or re...
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Type: Permanent Location: Troy, US-MI
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:44
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The Securities Services business provides middle office services, custody, accounting and administration for investment managers and asset owners, including mutual funds, hedge funds, private equity, real estate funds, pension funds, and fund of funds.
Position Summary:
The Investment Middle Office Service (IMOS) Product Development Associate will drive design and delivery of key aspects of the strategic middle office product, leveraging firm-wide capabilities to implement efficient and competitive product solutions.
You will work with product management, technology and operations team to define requirements, perform business and data analysis, and drive execution for key programs across to support the middle office business and its clients.
The IMOS offering covers functionality across trade validation and enrichment, confirmation, settlements, collateral management, asset servicing, trading asset records, reconciliations, reporting/portal/data services, all across multiple asset classes.
In addition to interfacing with product, operations, and product teams, you will have an opportunity to further develop expertise across custody and trading products, asset manager and market processes.
Given the pace of change, responsibilities of the role will include strategic thinking on FinTech, Big Data, etc.
to provide a competitive product to the market.
The primary responsibility will be managing further build out of the Investment Book of Record data services as well as the settlement and position keeping platforms, the objective being to deliver enhancements through operating model efficiencies, increased product coverage as well as scalability for further client onboarding.
You will also assist with driving the strategic vision for the platform with senior Operations and Technology stakeholders as we onboard further products and processes, hence strong cross functional and cross asset class skills are a must.
Job Responsibilities
* Design and deliver against the strategic IMOS roadmap through the full project life cycle, including analysis, design of the client/user experience, service model and testing / migration of the components for delivery.
* Identify opportunities for product improvement and differentiation, efficiency and standardization, present and drive process improvements.
* Partner with the technology team to execute the program, providing requirements and ensuring delivery is on time and on budget
* Communicate progress of the product development effort with all levels of the organization to keep team members and leadership apprised of progress and challenges.
Required qualifications, capabilities, and skills:
* Experience with middle office service functions or products
* Knowledge of IBOR and/or Investment Accounting Data
* Experience designing and creating new products, providing client focused solutions or enhancing existing products
* Energetic self-starter with ability to drive de...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:44
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Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world's most innovative banks.
If you are customer focused, enjoy building relationships and providing financial advice to your clients, a role as a Business Relationship Manager is for you.
As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice.
You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.
Job Responsibilities
* Acquire, manage, and retain a portfolio of 70 - 90 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
* Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business.
Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships.
Regularly review processes and strategies with manager, making adjustments as needed
* Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
* Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
* Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
* General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
* Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
* Balance needs of clients with associated risks and interests of the firm and recognize an issue...
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Type: Permanent Location: Orem, US-UT
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:43
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Shelby Township, US-MI
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:43
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:42
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The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.
The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.
We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk.
By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
Job Description
Corporate & Investment Bank (CIB) Treasury is a critical function within CIB Finance and Business Management.
It is responsible for managing the liquidity, balance sheet and capital positions of the investment banking businesses, establishing transparent and market-based funds transfer pricing policy, and developing methodologies and metrics to improve the leverage, capital, collateral and liquidity risk management capabilities of the Corporate and Investment bank.
Additionally, CIB Treasury interacts heavily with Global Treasury in developing stress assumptions, contributing to the resolution plan submission, producing liquidity risk metrics and analysis including intraday aspects; managing CIB balance sheet and leverage ratios; and consolidating management and regulatory reporting.
As a CIB Treasury Liquidity Analytics Associate, you will be involved the delivery of stress methodology into liquidity reporting, liaising directly with Liquidity Risk Technology, Regional Treasury teams, Corporate Treasury, Liquidity Risk Management and Product groups in solution definition, technical design, and delivery to production.
As a CIB Treasury Liquidity Analytics Associate, you should be resourceful and have ability to execute strong cross-functional/business collaboration as you will work across multiple teams within the firm.
Importantly, this role will provide you with exposure and responsibility across varying levels of management and is an excellent opportunity for a candidate who is interested in a strategic view of the CIB's activity and who has a keen interest in capital markets, liquidity risk management and funding.
Job Responsibilities
* Read and understand interpretation of regulatory liquidity policies and be able to think clearly about and articulate the application of these rules to CIB markets business.
Provide expertise and governance on the Internal JPM Stress Framework and US LCR, 6G, NSFR.
* Collaborate with business and product partners to design and deliver key stress methodology items into stress liquidity framework.
* Partner with Liquidity Risk Management (LRM) and Liquidity Management to develop key stress methodology items into liquidity reporting.
* Liaiso...
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Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:41
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Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Consumer & Community Bank's Chase Web and Mobile support team, you will ensure the operational stability, availability, and performance of our production application flows.
Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
* Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Experience in observability and monitoring tools and techniques
* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
* Experience with one or more general purpose programming languages and/or automation scripting
* Working understanding of public cloud
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details abou...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:41
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Join us to pioneer user experience insights, shaping products that resonate with customers and end users.
Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As a Vice President of Experience Research in [Insert LOB and/or Sub LOB], you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.
Your work will provide the foundation used to inform effective product and service designs across the firm.
Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
* Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
* Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
* Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
* Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
* Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
* Support other researchers as needed to ensure quality and consistency of deliverables and best practices.
Coach and mentor junior team members
* Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools, and approaches
* Develop effective systems for understanding and incorporating customer and business needs into the product development process; communicate results of product discovery back to business partners
* Effectively communicate research insights and recommendations to stakeholders at all levels, including executives
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research method
* Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
* Demonstrated knowledge of advanced qualitative methods, with evidence of implem...
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Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:40
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Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Vice President of Content Design in the Digital Customer Experience (DCE) Design organization , you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.
Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.
Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.
Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.
Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.
You will have the opportunity to conceive, influence, and implement a strategic approach to content for our Rewards and Benefits experiences.
You will partner with various teams to build human-centered experiences that educate and inspire our small business customers, empowering them to make strong financial decisions.
Your role will involve strategy initiation and execution, setting an example for the team across each step of product creation, from ideation to launch and beyond.
Job responsibilities
* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
* Present work, articulate strategy and impact of content decisions to senior leadership
* Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
* Identify and incorporate different kinds of data (research findings, analytics) into content strategy
* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
* Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
* Bachelor's Degree or certification from credible bootcamp or...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:39
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As part of the J.P.
Morgan's Deal Services Execution Support team, you will partner with Global Investment Bank (GIB) and Global Corporate Bank (GCB) Product and Coverage teams to support the execution of Investment and Corporate Banking transactions across Equity Capital Markets, Debt Capital Markets, Mergers and Acquisitions, and Lending.
In this role, you will quarterback key milestones in the deal lifecycle and assist in audit/regulatory reviews and controls issue resolution and reporting.
You will also participate in meetings with Bankers to proactively manage deal pipelines, identify opportunities and potential roadblocks that need to be addressed.
Job Responsibilities:
* Primary point of contact for bankers to coordinate & complete key transactional tasks
* Facilitation of operational client and business queries
* Partner with coverage and product bankers, Wholesale KYC Operations (WKO) Client Office and Compliance teams in region to meet local or product specific KYC and AML requirements for Clients and transactions.
Coordinate the launch and progress of KYC process
* Participate in bankers' regional meetings to proactively identify operational opportunities or roadblocks
* Monitor deal controls to ensure milestones are met & achieved in a timely manner
* Participation in global process enhancements
* Coordinate collection of non-KYC regulatory documentation during transaction execution
* Conduct analysis and dispositioning of Sanctions, Anti-Corruption, Environmental and Social risks on clients and transactions
* Manage individual contributors acting as a Team Lead on specific industries under your remit
* Drive stakeholder agenda with the industry groups under your coverage
Required Qualifications, Capabilities, and Skills:
* Commercial mindset; drives business results through leadership, people, communication and influence
* Strong problem solving, collaboration, and presentation skills, with proven ability to influence multiple stakeholders without direct authority
* Experience in leading teams with a proven track record of driving value for the business
* Direct people leadership experience required; experience managing both individual contributors and managers preferred
* Comfortable with change, ambiguity, debate, conflict and informed risk taking
* Willingness to make decisions, while ensuring buy-in from stakeholders
* Excellent organizational skills - attention to detail, methodical, process driven
* Outstanding interpersonal, verbal, and written communication skills
* Highly motivated and eager to roll up your sleeves to make things happen
* Able to review/analyze existing processes and recommend improvements - push the status quo and are able to strategize, plan and execute on new vision
Preferred Qualifications, Capabilities, and Skills:
* Bachelor's degree or higher; minimum 6 years of prior work experience preferr...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:39
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Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Payments Experience Design (Checkout), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.
As a core contributor, align user needs with business goals.
Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.
Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Required qualifications, capabilities, and skills
* 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
* Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
* Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
* Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
* Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred qualifications, capabilities, and skills
* Prior experience with Design Systems and a strong understanding of accessibility rules in a huge plus
JPMorgan Chase & Co., one of t...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:38
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
....Read more...
Type: Permanent Location: Falmouth, US-ME
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:38
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Commercial Banking delivers extensive industry knowledge, local expertise and seamless global capabilities to clients-including corporations, municipalities, financial institutions, real estate investors and owners, and not-for-profit organizations-with annual revenue generally ranging from $20 million to $2 billion.
We offer a comprehensive set of financial products and services including credit, asset-based lending, real estate finance and treasury.
We also provide clients with access to investment banking and asset management services.
As a senior associate Graphic Designer, in Commercial Banking, you will be responsible for development and design of campaigns and programs including digital content, experiential event, animations and sales collateral material (Advertising, brochures, marketing sheets, direct mail campaigns, etc.) for all Commercial Banking businesses.
You will work closely with the marketing and communications team and business units to develop creative solutions for all marketing campaigns and programs.
The ideal candidate will partner with marketing managers, writers, designers and product specialists to create digital assets and marketing materials that communicate information effectively with the use of design and charts, graphics and diagrams.
Job Responsibilities:
* Develop creative to support cohesive campaigns and drive results
* Work with internal stakeholders to understand business objectives elevate creative output
* Collaborate with the digital team to create compelling user experiences
* Use purposeful design to tell stories visually
* Drive creative solutions from concept through completion on a variety of media:
* Infographics
* Social & Display ads
* Video, Email & Web, Animation, illustration, Print, Direct Mail, Events and Presentations
* Familiarity with use of and development of collateral systems and templates
* Develop and execute animations for social ad and event scenarios
* Ability to uphold and follow style guidelines
* Proofreading of own materials
* Organize and maintain creative assets, including logos, image library, working files and more
Required Qualifications, Capabilities and Skills:
* 5+ years Graphic Design experience
* Strong portfolio that showcases design
* Strong storyboarding and animation skills
* Strategic creative thinker
* Strong project management experience
* Strong interpersonal and communication/Creative presentation skills
* Organized with ability to multi-task and meet deadlines in a fast-paced environment
* Manages his/her time effectively
* Detail oriented and can review his/her own work carefully
* Self-starter with the ability to work independently
* Expert knowledge in PowerPoint, Excel, Word, Sketch, Adobe InDesign CC, Adobe Illustrator CC, Adobe Photoshop CC, After Effects, Adobe Acrobat Pro
Preferred Qualifications, Capabilities and Skills
...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:37
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The Securities Services Product Development team is the 'change champion' for the organization, tasked with driving execution of the business' core investments in programs that deliver growth, scale and efficiency across our broad array of product lines.
Product Development is at the center of business-critical transformation, leading a multitude of programs that are imperative to JPM defending and growing an industry leading position far into the future.
The team partners with a number of stakeholders to drive success, including product/business owners, operations, sales and client service in order to promote uptake and monetization of new services and tools, giving all members a unique end-to-end view into how our business achieves success.
Team members have varied professional backgrounds across industries and competencies which promotes diverse approaches to problem solving and overall better outcomes.
Job Summary:
As a Product Development Vice President, you will define, create, have oversight and cross-functional adoption of data products that underpin the CLM business.
This includes governance of all data points that are critical to client experience as well as internal business management.
You will also be placed on pathways to internal and external data distribution via traditional and advanced channels such as JPMorgan's new Fusion platform.
You will be expected to liaise with data leads across Securities Services' other lines of businesses such as Custody, Collateral Management and Agency Lending to ensure a consistent experience for our cross line of business clients and internal business management teams.
You will be expected to have close coordination across the Securities Services ecosystem, allowing you to gain valuable exposure to other business lines, creating future 'change' opportunities in the data space or other core competencies of interest.
Job Responsibilities:
* Partner with product management and operations leads to explore internal and external cash and liquidity management (CLM) data product requirements
* Establish oversight procedures for CLM data standardization, creation and distribution with ownership of the business's data dictionary
* In partnership with our technology experts, drive execution of CLM data adoption and visualization programs, including integration with JPMorgan's Fusion data platform
* Coordinate the user testing and rollout of new CLM data products, managing feedback and implementing additional enhancements based on priorities.
* Manage effective working group meetings across Product, Operations and Technology to deliver on key services and tools
* Participate in and contribute to the broader Securities Services JPMorgan data strategy to identify opportunities for improvement and present those ideas to senior management
Required qualifications, capabilities and skills
* Bachelor's degree or equivalent
* 7+ years in a Product Management or Product ...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:36
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Control Room Lead in the San Francisco office of the Global Control Room, you will be responsible for maintaining the integrity of the Firm's information barriers by monitoring and controlling the flow of information between the Firm's private side and public side businesses.
In addition, as a function of the Global Control Room you will track a wide array of often high-profile, investment banking transactions through the deal lifecycle to help ensure appropriate monitoring, reviews and restrictions are conducted or implemented in a timely manner.
You should be comfortable working among a diverse group of professionals in a fast paced and often unpredictable environment, acting with sense of urgency to address the varied requests from the business units.
Job Responsibilities
* Interact with the Banking, Sales and Trading and Asset Management teams to ensure the Firm's Watch and Restricted listed are properly maintained.
* Review Research publications to ensure compliance with legal and regulatory obligations.
* Chaperone communications between Research and Investment Banking to ensure compliance with the Research Settlement.
* Provide advice and guidance to front office businesses in respect of permissible interaction with research analysts, pre-clearing permitted communications between them and chaperoning as necessary (Knowledge of the global research settlement).
* Provide advice and guidance to the business in respect of the firm's watch & restricted list policy, research restrictions during advisory mandates and other Control Room-owned policies.
* Provide training to various business areas in the specific areas of Control Room expertise
Required Qualifications, Capabilities, and Skills
* 3+ years of relevant Control Room or Banking/Research Compliance experience.
* Ability to work as a member of a team in a high-pressure, fast-paced environment
* Demonstrated ability to identify key issues and obtain appropriate information for further analysis
* Must be highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects
* Ability to establish credibility and strong partnerships with senior business leaders, control functions, and corporate partners globally
* Teamwork skills: you must be flexible in work style and be able to work appropriately with stakeholders and colleagues at all levels
* Detail-oriented with ability to ...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:36
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You have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As such, an employment offer for this position is conti...
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Type: Permanent Location: Loveland, US-CO
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:35
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In this role, you will be primarily responsible for maintaining and processing Cash Accounting and finance workflows for daily transactions, coordinating general ledger accounting data to Human Resource (HR) US Controllers Team, and supporting a Global Cash Team.
Provides analytical and technical support on all matters regarding the organization's payroll activities, including partnering with your direct manager on strategic and tactical planning.
As a Payroll Accounting Associate on the JPMorgan Chase US Payroll team, you are a vital individual contributor for all US Legal Entity Cash movement and finance operations, while promoting and strengthening internal controls to meet all applicable compliance requirements for the firm.
You will coordinate and cross-train with a global Payroll Cash Accounting team and actively sharpen operational controls to produce timely, accurate and efficient payroll reconciliations.
Leveraging your strong analytical and technical skills to provide financial clarity to cross-functional partners.
Job responsibilities
* Reconcile and Validate Human Capital Management (HCM) Reports for proper Legal Entity and Element Classifications.
Ability to identify any differences at the lowest level of detail.
* Ensure all money movement and financial transactions are properly recorded, filed, and reported timely and in accordance with accounting policies daily
* Review, prepare, provide various SAP General Ledger Account and Demand Deposit Account reconciliations, and resolve discrepancies on sophisticated/complex accounts.
* Provide a high level of customer focus (Legal Entity and Line of Business Controllers) by ensuring all accounting inquiries are researched and responded to on a timely basis and regular interaction with all business areas to address inquiries and issues as they arise.
Be sensitive to Confidential data.
* Work closely with payroll partners during system updates to secure cash and regulatory compliance and support special projects within the US Payroll team
* Evaluate and revise operating performance processes and procedures within the area to improve efficiency, provide excellent service, and support the department's business resiliency model.
Required qualifications, capabilities, and skills
* Bachelor's Degree in Accounting or Finance
* 3+ years of Payroll Accounting and Cash processing; Experience with a large corporation preferred
* Knowledge of Oracle Human Capital Management (HCM) Payroll or Oracle Fusion Knowledge and SAP General Ledger
* Proficient with MS Office; advanced knowledge of MS Excel and able to work with complex formulas and pivot tables
* Possess excellent analytical and technical skills, timeliness, and accuracy
* Strong communication skills with the ability to effectively present recommendations to management
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:34
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We are seeking an Analytics Solutions Manager who will be responsible for learning all relevant aspects of the changes being planned in the Corporate Third Party Oversight (CTPO) and Inter-Affiliate Oversight (IAO) programs resulting from their Oversight Transformation Program (OTP).
This includes but is not limited to the linkage of supplier engagements to the Inter-Affiliate services they support, changes in data elements that are critical to management and regulatory reporting, and how existing reports will need to be enhanced to adapt to the changes introduced by OTP.
This will also require some basic understanding of the existing ecosystem to afford the ability to identify which changes will impact existing reports, and how reports will need to be revised or rebuilt to meet existing reporting requirements.
This individual will also work with others from the CAO Chief Data Office (CDAO) team to help ensure design decisions made as part of the OTP project will facilitate required reporting, and not require complex solutions on the part of the CAO CDAO team to deliver said reporting.
Job Responsibilities:
* Participating in meetings and workshops associated with OTP, including those related to technology solutions impacting reports and to the migration of data from legacy systems into the new platform
* Engage with other members of the CDAO team to learn aspects of existing ecosystem and how proposed changes will impact existing reports and downstream extracts
* Identify key downstream stakeholders and, with CTPO and IAO teams taking the lead, engage in discussions of OTP and its impact on output these stakeholders currently receive
* Partner with CDAO Reporting Technology support in plans to address needed reporting changes and the timing and dependencies with which those changes will be implemented
* Detail required reporting changes, and work to develop timeline for those changes to be coded, tested and implemented in conjunction with timelines associated with OTP
* Participate as time allows on other strategic CDAO projects, including but not limited to efforts to move Oracle database to the cloud and urgent regulatory demand
Required Qualifications, Capabilities, and Skills:
* Bachelor's Degree in Business (Accounting or Finance preferred) or equivalent experience
* 7+ years professional experience; 2+ years of business intelligence or other similar experience
* Strong analytical & managerial skills
* Strong oral and written communication skills and ability to communicate with staff outside of designated area
* Ability to manage multiple workstreams
* Team player with the ability to be proactive, work independently
* Detail-oriented and results driven
* Must be able to manage activities against the project plan
* Proficiency with standard desktop applications including MS Excel, MS PowerPoint, MS Project and MS Access
Preferred Qualifications, Capabilities, an...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:34
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Are you interested in joining the team responsible for branch staffing and scheduling? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members.
As a Business Analysis Associate II a part of the Branch Team within Workforce Planning, you will be responsible for branch staffing and scheduling to ensure CCB Operation's business objectives are met.
The primary responsibilities of this team include volume/demand forecasting, capacity planning, resource scheduling, and executive reporting.
In this role, you will gain exposure to Regional Planning Leads across the country as you learn about driving improved hiring, scheduling execution, and maintaining service level performance in 29 regions and ~4,900 branches.
You will hone your thought-leadership and strategic-thinking through supporting ad hoc analysis & reporting, managing & improving processes, and leading cross-functional projects.
In addition, you will have the ability to develop relationships with representatives across various groups as you coordinate to deliver on key consumer banking initiatives.
Job Responsibilities:
* Develop business processes, reporting, and analytical tools to equip Regional Planning Leads in adding maximum value to their field based business partners
* Leverage insights from the field to drive upstream process and planning improvements to better serve leadership at the regional and national-level
* Coordinate with the field to remediate staffing and scheduling discrepancies
* Create field materials and communications to highlight workforce planning status and opportunities
* Own key issues, follow ups and action items to ensure they are effectively tracked and managed to resolution
* Manage projects of varying sizes and complexities based on business needs
Required Qualifications, Capabilities, and Skills:
* Ability to deliver on tactical day-to-day challenges while continuing to ensure the overall program is managed effectively.
* Strong influencing and change management skills.
The successful candidate will need to affect change in processes and behaviors by clients, technology, and across partner groups.
* Must have a high degree of attention to detail, specifically in ensuring accuracy in all deliverables.
* Ideal candidate is an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems, and organizations.
* Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions, and results for complex matters - creating clarity and a bias for action with key stakeholders
Preferred Qualifications, Capabilities, and Skills:
* Well-versed in Consumer branch, Community, and/or retail environment to take into consideration in managing the workforce planning process
* Bachelor's degree or equivalent experience/ ...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:33
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We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P.
Morgan's U.S.
Private Bank.
If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P.
Morgan is the place for you.
You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level.
As a Private Banker in the U.S.
Private Bank, you are responsible for advising families on building, preserving and managing their wealth.
You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition.
You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals.
Job Responsibilities
* Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience
* Generate business results and acquire new assets, both from existing client base and new client acquisition
* Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs
* Partner with internal specialists to provide interdisciplinary expertise to clients when needed
* Connect your clients across all lines of business of J.P.
Morgan Chase & Co.
* Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach
* Strictly adhere to all risk and control policies, regulatory guidelines and security measures
Required qualifications, capabilities, and skills
* Six plus years of work experience in Private Banking or Financial Services
* Bachelor's Degree required
* Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
* Proven sales success and strong business acumen
* Strong community presence with an established network
* Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts
* Focuses on the client experience and works tirelessly on the client's behalf
Preferred qualifications, capabilities, and skills
* MBA, JD, CFA, or CFP preferred
* Proactive, takes initiative, and uses critical thinking to solve problems
* Dynamic and credible professional who communicates with clarity and has exceptional presentation skills
* Demonstrates strong organizational skills and applies a disciplined and organized approach ...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:33
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Fort Worth, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:32
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As a Production Support Lead, provide application support to our customer support teams.
This is a hands-on and coordination role with Product and Engineering to prioritize and assist in resolving customer issues.
* Manage Production support efforts to support customer issues including daily health checks of applications, prioritize and resolve production incidents
* Participate in critical incident response calls and serve as an escalation point for customer support cases
* Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
* Ownership of Incident management and production stability reviews
* Lead the Root Cause Analysis efforts to identify the underlying problems and devise strategic solutions
* Provide continuous updates and follow-up's to Management and stakeholders
* Provide direction and collaborate across multiple teams and lines of business for resources involved in program delivery
* Develop and maintain long-lasting collaborative relationships with stakeholders
* Organize and manage communications with stakeholders and senior managers
* Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
* Actively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.
* Incident management and technical call facilitation, coordination, and communications during critical outage situations
* Excellence in system operations, including tasks related to identifying and troubleshooting application issues, issue resolution and escalation
* Provide guidance and support to team members
Qualifications:
* BS/BA degree or equivalent experience, 7+ years of hands-on experience in Production Support
* Working knowledge of production support role, incident, problem and change management
* Relentless drive for root cause and execute measures to reduce repeat occurrence
* Strong knowledge of application and development lifecycles
* Proven expertise in application development and support environments
* Understanding of Web and mobile applications.
* Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
* Understanding of risk controls and compliance to departmental and company-wide standards
* Ability to work collaboratively in teams and independently to develop meaningful relationships to achieve common goals
* Ability to run production incident and take the lead on conference bridges until issue is mitigated
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 ye...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:31
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North America Credit Trading acts as a market maker in corporate credit products to the largest asset manager and investor clients.
Job Summary:
As an analyst in the Product Specialist team, you will be responsible with the day-to-day monitoring and analysis of all products we are responsible for, including but not limited to; corporate bonds, credit default swaps, credit indices, index options, and loans.
Job Responsibilities:
* The position requires expertise in all stages of a trade life cycle:
+ Pre-trade: Anticipating settlement bottlenecks, working with clients on any concerns, understanding balance sheet and capital costs, knowing optimal modelling and feeding processes
+ Execution: Insuring risk and P/L are correctly captured on T, partners in other groups (Compliance, Market Risk, Product Control) are alerted to any potential concerns
+ Post-Trade: Monitoring of positions, client/issuer data analysis, regulatory reviews of positions, any settlement concerns/queries
Required Qualifications, Capabilities, and Skills:
* At least 1-4 years of experience in Markets, Risk, and/or Trade Support.
Series 7 & 63 required (can apply without exams)
* Creative problem solver with ability to perform well under pressure
Preferred Qualifications, Capabilities, and Skills:
* Clear, logical thinker with strong qualitative abilities
* Strong team player that Is detail oriented with a highly disciplined approach to process and quality control
* Effective communication skills to interact with internal partners and clients
* Strong understanding of Excel and deep knowledge of Bloomberg a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to o...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-23 08:29:31
