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Sign-on bonus available for external applicants! Contact us today to learn more!
The RS I position exists in branches having a cash operation.
Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts).
The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards.
An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer.
RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved.
The RS I may also be called upon to assist with daily balancing.
Cross-sells all other products and services to include Investment Services , First Mortgages, and Autoland (auto loans).
The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.
Responsibilities:
* Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
* Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
* Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
* Performs a wide variety of account maintenance; change of address and name change.
* Recommends other products and services appropriately with each member transaction.
* Required to complete compliance training and all other training offered to RS I.
* Balances cash drawer.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
* Treats all co-workers and members with respect.
Qualifications:
* 1-yr related branch operations experience.
* Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
* Comprehensive knowledge of all deposit account products and all services.
* Basic knowledge of all applicable Federal, State and NCUA regulations.
* Demonstrated ability to follow written and verbal instructions.
* ...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: 18.6
Posted: 2024-04-17 08:39:27
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Position Summary:
Salary:
* Range: $20/hr
Penn Foster Group’s Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
Essential Job Functions:
* Performs all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties are instrumental to the success and experience of our learners.
* Assumes responsibility for promoting a frictionless “one-stop”, delightful, personalized, and supportive experience for learners, driving improvement in measured learner progression and completion outcomes and satisfaction metrics.
* Leverages omni-channel and/ or multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements
* Performs data-driven interventions and motivation outreach to support, guide and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves
* Works with the Education team to advise learners on program or course selections, motivates and coaches learners to help them achieve their career goals
* Assists learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library and the learning resource center
* Establishes and grows effective working relationship with other learner support teams to provide a seamless, timely support experience
* Strives for first contact resolution and attempts to de-escalate and resolve challenges impacting the learner’s ability to progress
* Provides feedback to the Penn Foster Group regarding opportunities to improve the learner experience, serves as a catalyst for support experience improvement
* Perform accurate and timely data entry updates to learner profiles in enterprise systems
* Manages multi-brand and/ or cross-vertical learner caseloads as needed
* Performs other duties as assigned.
Knowledge, Skills, Abilities:
Education: Associates Degree or equivalent experience
Experience:
* 2-3 years’ work experience required
* 1-3 years’ Digital Customer Service Experience preferred
Computer Skills:
* Must be able to perform 8 hours of computer work per day
* Perform Inbound and outbound digital and/ or outbound phone support
* Adept at learning new technologies
* Microsoft Office skills required
* Five9 call center ski...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-17 08:36:38
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I. JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager
II. STATEMENT OF PURPOSE
Perform daily customer service functions.
III. RESPONSIBILITY FOR WORK OF OTHERS
None
IV. BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.
V. SUPERVISION REQUIRED
Daily
1.
EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.
* TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management. Demonstrated website navigation skills, especially Excel.
VIII. EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.
IX. TRAVEL REQUIRED
None
1.
SPECIFIC DUTIES AND RESPONSIBILITIES
* Processing incoming orders for the department and respond to customer requests and/or complaints.
* Maintaining customer database ensuring information is current.
Enter new customers into system.
* Track and issue credits for customer returns.
* Promote website to potential customers calling in.
* Research web for descriptions and photos or products we sell.
* Assist the team with projects.
* Other duties as assigned.
1.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
XII. WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal c...
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-04-17 08:25:10
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I.
JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager
II.
RESPONSIBILITY FOR WORK OF OTHERS
None
III.
BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.
IV.
SUPERVISION REQUIRED
Daily
V.
EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.
VI.
TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management.
Demonstrated website navigation skills, especially Excel.
VII.
EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.
VIII.
TRAVEL REQUIRED
None
IX.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Processing incoming orders for the department and respond to customer requests and/or complaints.
• Maintaining customer database ensuring information is current.
Enter new customers into system.
• Track and issue credits for customer returns.
• Promote website to potential customers calling in.
• Research web for descriptions and photos or products we sell.
• Assist the team with projects.
• Other duties as assigned.
X.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.
The employee is regularly required to sit; stand; walk and use hands.
XI.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
See job description
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2024-04-17 08:25:09
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Your Job
* Alignment with our Guardian vision and to work according to our shared Principles and values.
* Executing with Value Creation and Contribution Motivated Mindset.
Our Team
This role will be part of inside sales customer service team
What You Will Do
* Daily interaction and tight cooperation with the Sales team (Outside Sales), providing "End to End" project & administrative support, working together to meet customer needs, secure Commercial Project pipeline, new business opportunities.
* Identify, monitor, and execute administrative sales activities based on Comparative advantage to support Sales team towards maximizing their Value.
* Provide innovative recommendations for continuous process improvements and challenge the current Process.
* Being Flexible to handle new Tasks and to adapt to business transformation.
Who You Are (Basic Qualifications)
* Bachelor's degree in business, Accounting, Finance, or another related field.
* Good spoken and written English (French, German, Polish & Spanish as third language will also be beneficial)
* Must be proactive, customer focused.
* Being good with numbers and calculations.
What Will Put You Ahead
* Good communication skills.
* Work Experience in Operations or Customer service will be beneficial.
* Ability to work in pressure and dynamic customer-oriented environment.
* Able to work in 10th of Ramadan city.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
Guardian is a diversified global manufacturing company headquartered in Auburn Hills, Michigan, with leading positions in float glass and fabricated glass products for commercial, residential and transportation applications; automotive trim; and the distribution of building products.
Through its research and development centres (Science & Technology Centre for glass and Advanced Development Centre for automotive), Guardian is at the forefront of innovation.
Its automotive trim group, SRG Global, is one of the world's largest manufacturers of chrome-plated plastic parts for the automotive, commercial truck and consumer goods industries.
Guardian, its subsidiaries and affiliates employ 18,000 people and operate facilities throughout North America, Europe, South America, Africa, the Middle East and Asia.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for th...
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Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-16 08:04:25
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What does a Pacific Sales Customer Service Specialist do?
This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions.
The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check.
The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Pacific Sales Customer Service Specialist, you will:
* Process transactions such as new orders, returns & exchanges, releases, etc.
in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc.
and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year customer service or other retail sales experience
Preferred Qualifications:
* Associate degree or above in Business Management or related field
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Type: Permanent Location: Torrance, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-14 09:20:00
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What does a Pacific Sales Customer Service Specialist do?
This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions.
The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check.
The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Pacific Sales Customer Service Specialist, you will:
* Process transactions such as new orders, returns & exchanges, releases, etc.
in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc.
and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year customer service or other retail sales experience
Preferred Qualifications:
* Associate degree or above in Business Management or related field
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Type: Permanent Location: Escondido, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-14 09:19:33
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The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Maintai...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-13 08:20:01
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TEXT ‘GoodwillJobs’ to 314-665-1767 to apply
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* ...
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2024-04-13 08:18:26
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Skagway, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude t...
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Type: Permanent Location: Skagway, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-13 08:11:53
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Your Job
Job Specific intro paragraph
Our Team
1-3 sentences to describe the team/division this role will be working in
What You Will Do
Bulleted list of engaging responsibilities
Not a task list
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
{Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Danshui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-13 08:05:05
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Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards)
2.
Delivery Performance goals as per the company Focal Points
3.
Reduce Service related Quality Notifications as per company Focal Points
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
4-5 bulleted, objective, non-comparable requirements are recommended
EDUCATION:
REQUIRED:
* Diploma or above
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE: Above 1 year of relevant Customer Service experience, Disty with ODM/OEM business experience in Electric Industry market preferred.
What Will Put You Ahead
Bulleted list of preferred qualifications; Optional section
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a hi...
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Type: Permanent Location: Danshui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-13 08:05:01
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What You Will Do
* Provide the best customer service to all customers to meet CRD.
* Monitoring and improve on the CRD/MPD delivery performance on continual basis.
* Monitor shippable report, daily activities (SAP) closely and expedite well in advance to ensure timely delivery to customers.
* Maintain cooperative working relationships with other sales teams and other departments.
* Maintain Forecast data for VMI customer and monitor consignment stock.
Better organization, follow up on samples and automate the process in order to yield the best productivity.
* Develop close communication channel and good working partnership with Sales Engineer in order to understand customer requirement and business model.
Also to acquire all necessary information about customers' activities and their needs to render best result and service.
* Be aggressive in all endeavor and best use of the talent and time to yield highest results.
* Follow the guidelines of SOP on order cancellation, RGA, reschedule and order entry.
Who You Are (Basic Qualifications)
* College degree or above, good command of both spoken and written English.
* Good communication, sense of customer service and initiative.
* With 2 - 4 years in Customer service, sales support, purchasing or material planning.
Working experience in electronic industry is preferable.
* Good computer knowledge, especially Micro-soft office: excel, word, outlook, etc.
SAP knowledge is preferred.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.
The thousands of innovators who work for Molex have made us a global electronics leader.
Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.
....Read more...
Type: Permanent Location: Shenzhen, CN-44
Salary / Rate: Not Specified
Posted: 2024-04-12 08:05:58
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: Woodbridge, US-VA
Salary / Rate: Not Specified
Posted: 2024-04-11 08:18:40
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-11 08:18:15
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
Location: This is an onsite role based at our Cleveland, TN plant.
Schedule: Standard business hours; 8am to 5pm, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service or account management experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF, and/or PCS
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, s...
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Type: Permanent Location: Cleveland, US-TN
Salary / Rate: Not Specified
Posted: 2024-04-10 08:23:04
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary, Alberta office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within the DTO team
* Maintain documentation and update as processes cha...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-10 08:16:17
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Ottawa / Gatineau and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software.
* Learn and develop an understanding of the process for training customers on the PBS software.
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams...
....Read more...
Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-10 08:16:16
-
Lynden Transport is looking for a Customer Service Representative who possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
* Carries out all duties with a strong commitment to excellent customer service
* Processes Bills of Lading for receiving, reviews Bill for complete information, assigns codes and instructions as required.
Enters alpha and numeric receiving data from source documents into computer.
Confers with customers and others to improve and/or expand services.
* Prepares and inputs data to create freight bills.
Such data includes calculations of totals, net amounts, and discounts, manually using company tariffs and using in house computer program when applicable.
* Quotes rates and documents cargo bookings.
* Enters documents into scanning (Imaging) system.
* Rates Bills of Lading using company’s computer program.
* Maintains details of business transactions or other records as required.
Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.
* Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
* Provides administration customer service support for multitude of departments within company.
* Performs audit to ensure accuracy of customer billing.
* Dependable and consistent attendance is required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* PC Skills Requir...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2024-04-10 08:12:22
-
Performs daily EFT, share draft and ACH functions. Assists with mobile and online deposits daily..
Completes required reporting for department.
Responsible for answering the must answer line in the department.
Adds value to the organization and assists members by performing assigned duties in an accurate manner.
Responsibilites:
* Completes assigned daily exception files meeting or exceeding minimum performance standard set for this role.
* Mobile Deposit support and processing.
* Completes ACH request by other departments.
Maintains and updates reports as assigned.
* Supports branch staff and members by phone (meeting phone standards for department) on ACH issues.
* Releasing of wires, share draft exceptions and return items.
* Performs miscellaneous ACH research.
* Supports other departments with excellent service.
* Supports and participates in continuous improvement activities.
Represents the Credit Union in a positive and professional manner.
Maintains member, team members and other sensitive information with confidentiality.
Treats co-workers and members with respect.
* Supports member relations and events that promotes member centric experiences.
* Other related duties as assigned.
Qualifications:
* Two to three year ACH financial institution operations experience.
* General Wire Knowledge.
* Good knowledge of savings, checking accounts and mobile deposits (including payments and deposits).
* Good working knowledge of ACH processing and rules and regulations.
* Ability to accurately perform mathematical calculations.
* Good verbal and written communication skills.
Education:
* High School Diploma or GED.
Website: nuvisionfederal.com/careers
Benefits:
* Medical
* Dental
* Vision
* Life Insurance
* Flexible Spending Account
* 401(k) Matching
* Paid Time Off
* Training Provided
* Tuition Reimbursement
Pay scale by applicable geographic location:
* Alaska: $16.39 - $20.49
* Southern California: $17.50 - $19.70
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.
California Employee Privacy Notice:
https://nuvisionfederal.com/disclosures/ccpa/
Covid-19 Precaution(s):
* Remote Interview Process (some positions vary)
* In-Person Interview required for Front-Line Positions
* Social Distancing and Mask Guidelines in place
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-09 08:14:26
-
Your Job
The Case Management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English and Russian, both written and spoken.
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range prov...
....Read more...
Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-04-09 08:14:06
-
MTM is growing and hiring a Customer Service Representative to join our MO team.
What Will Your Job Look Like?
The Customer Service Representative is the front-line representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position is located at our office in downtown Saint Louis, MO and is 100% in office.
The schedule is Monday-Friday, with a rotating schedule of 7:30am-4pm and 8am-4:30pm.
What You’ll Do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and tea...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-04-06 08:16:29
-
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communication skills; a comprehensive knowledge of all Bank forms and documents used in opening new accounts; a working knowledge of Bank consumer products and services, along with the operating policies and procedures that impact these products; visual and auditory skills.
Experience: A minimum of two (2) years of experience in banking or two (2) years of experience in a customer service role that involves assessing and meeting the needs of customers and/or solving customer problems is required.
In addition to the experience requirements, promotion from a CSR I to a CSR II is contingent upon the incumbents ability to effectively perform multiple tasks, duties, and jobs.
General Responsibilities
Responsible for performing a variety of duties to support the customer service function of a branch office; supporting the Bank Secrecy Act; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Customer Service Representative I(s); assisting the immediate supervisor with administrative tasks to support department operations.
Essential Duties
1.
Performs a variety of duties to support the customer service function of a branch office of which the following are illustrative:
a.
Delivers an exceptional customer experience while adhering to work guidelines, policies, and regulations.
b.
Assist customers in the successful resolution of questions or concerns they may have regarding their account(s).
c.
Open and service deposit accounts for customers or prospective customers, including savings, checking, certificates of deposit (CD), money markets, and IRA.
Also, close accounts as necessary.
d.
Assist customers with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries.
e.
Maintains a thorough knowledge of the features and benefits of all retail banking products and services.
f.
Develops new and expands existing customer relationships by identifying current and potential customer needs and by cross-selling Bank products; refers customers to appropriate team member when necessary.
g.
Promotes and utilizes CRM for ongoing sales and service maintenance and lead opportunities.
h.
Back up and support Tellers and other branch staff.
i.
Assists in the achievement of branch sales goals.
j.
Participates in and promotes a teamwork atmosphere in the branch.
k.
Provides guidance and on-the-job training to Customer Service Representative I(s).
l.
Assists the immediate supervisor with administrative tasks to support department operations.
m.
May meet with customers regarding...
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Type: Permanent Location: Williamsport, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-06 08:15:24
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within depar...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-04-05 08:19:30
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Automotive Sales Software Trainer (DTO Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America.
This is not a remote work opportunity.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module – if applicable
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within depar...
....Read more...
Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-04-05 08:19:28
