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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:57
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:56
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:55
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:54
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:53
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:52
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:51
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:50
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:48
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:47
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:46
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:45
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:44
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:43
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:42
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:41
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:40
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:39
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:38
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:37
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:36
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:35
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:34
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:32
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:31
