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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:23
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:22
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:21
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:20
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:19
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:18
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:17
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:16
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:15
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:14
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:13
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:12
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:11
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:09
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:08
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:08
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:07
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:05
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:04
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:03
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:02
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:01
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: 16.9
Posted: 2024-04-27 09:09:00
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:59
-
Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 16.9
Posted: 2024-04-27 09:08:58
