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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 103000
Posted: 2024-04-27 09:44:06
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 103000
Posted: 2024-04-27 09:44:04
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 103000
Posted: 2024-04-27 09:44:03
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 103000
Posted: 2024-04-27 09:44:02
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 103000
Posted: 2024-04-27 09:44:01
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 103000
Posted: 2024-04-27 09:44:00
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 103000
Posted: 2024-04-27 09:43:59
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 103000
Posted: 2024-04-27 09:43:58
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 103000
Posted: 2024-04-27 09:43:57
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 103000
Posted: 2024-04-27 09:43:55
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 103000
Posted: 2024-04-27 09:43:54
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 103000
Posted: 2024-04-27 09:43:53
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 103000
Posted: 2024-04-27 09:43:52
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 103000
Posted: 2024-04-27 09:43:51
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 103000
Posted: 2024-04-27 09:43:50
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 103000
Posted: 2024-04-27 09:43:49
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 103000
Posted: 2024-04-27 09:43:48
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 103000
Posted: 2024-04-27 09:43:47
-
Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 103000
Posted: 2024-04-27 09:43:46
-
Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 103000
Posted: 2024-04-27 09:43:45
-
Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 103000
Posted: 2024-04-27 09:43:44
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 103000
Posted: 2024-04-27 09:43:43
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Description & Requirements
At Maximus, we are leading the way in digital transformation for our government clients.
The Lead Service Designer will play a pivotal role in our Digital Solutions organization and tell the story of how we are fundamentally changing public program experiences to improve service delivery aligned with the mission requirements of our customers.
Essential Duties and Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution
- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.
- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.
- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.
- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.
- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.
- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.
- Collaborate with business, technology, product and design stakeholders to uncover customer and business goals, needs and objectives.
Translate these insights into intuitive and engaging experiences.
- Translate complex quantitative and qualitative analysis into understandable concepts that enhance and evolve the holistic service experience
- Assist with managing and prioritizing enhancement roadmaps to help drive strategy across different engagements
- Advocate for the customer through human-centered design methodologies, including: participating in design research, the creation of service and experience blueprinting, work session planning and facilitation, rapid...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 103000
Posted: 2024-04-27 09:43:42
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Description & Requirements
Maximus is currently looking for a Customer Service Representative to join our growing team.
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
What you will receive:
• Starting pay: $16.90/hour
• Competitive healthcare benefits (medical, dental & vision)
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay
• Great work/life balance
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Assist processing units within the Outreach department as determined by project management to meet business needs
-Maintain updated knowledge of the New York Medicaid Choice Project
-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
-Perform other duties as assigned by project management to meet business needs
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
-Experience working with MS office applications (Excel, PowerPoint & Word)
-Pr...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 16.9
Posted: 2024-04-27 09:43:41
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!Minimum
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math; counting, addition, and subtraction
Desired
* Retail experience
* Second language: speaking, reading and/or writing
* Promote trust and respect among associates
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
* Offer product samples to help customers discover new items or products they inquire about
* Inform customers of Drug GM and Home specials
* Recommend Drug GM and Home items to customers to ensure they get the products they want and need
* Review "sell by" dates and take appropriate action
* Label, stock and inventory department merchandise
* Report product ordering/shipping discrepancies to the department manager
* Display a positive attitude
* Stay current with present, future, seasonal and special ads
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
* Notify management of customer or e...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-04-27 09:43:40
