-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:14
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Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:13
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Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:12
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Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:11
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Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:11
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Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:10
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:09
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:09
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:08
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Direct and supervise all day-to-day functions, duties and activities for the Front-end department.
Responsible for the execution of best practices, goals and Front-end standards established for the department.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
* Retail or Customer Service experience
* Promote trust and respect among associates.
* Communicate company, department, and job specific information to associates.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
* Monitor and control supply expenses for the department.
* Manage cash control, sales and cash items and records for the store.
* Manage the scheduling of Front-end associates to provide adequate department coverage.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Develop and implement a department business plan to achieve desired results.
* Create and execute sales promotions in partnership with store management.
* Implement the period promotional plan for the department.
* Stay current with present, future, seasonal and special ads.
* Monitor and control expenses for the department.
* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
* Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
* Plan, organize and supervise the inventory process.
* Train department associates on inventory/stocking and Computer Assisted Ordering.
* Adhere to all food safety regulations and guidelines.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
* Oversee and manage the e...
....Read more...
Type: Permanent Location: Brookfield, US-WI
Salary / Rate: Not Specified
Posted: 2024-05-14 08:19:08
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:07
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:06
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:06
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:05
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:04
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:03
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:02
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:01
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: 17.2
Posted: 2024-05-14 08:19:00
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:59
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:59
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:58
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:57
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:57
-
Description & Requirements
* Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
* Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
* Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Support Contact Center expectations as well as departmental and corporate policies and procedures
* Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
* Assist with Credit Bureau Requests utilizing established processes and procedures
* Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum six (6) months customer service or administrative or call center experience required
* Must be able to speak, read, and write in English fluently
* Basic math and PC skills including MS Office applications required
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
* Regular and predictable attendance is required
* Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
* Must reside in the U.S.
and be a U.S.
citizen
* Must be able to pass a criminal background check
* May be required to work scheduled holidays, overtime, and weekends
* Must be able to effectively read a prepared / written script out loud
* Must reside within an Hour of Jacksonville, FL.
* Must be able to go on site to pick up equipment once your Federal Background is cleared.
*Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
* Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
* Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
Essential Duties and Responsibilities:
- Handles customer service inquiries and problems v...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: 17.2
Posted: 2024-05-14 08:18:56
