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* Provides primary leadership for Workers Compensation Compliance.
* Provides direction for and is responsible for the output of multiple disciplines within Compliance.
* Implements and ensures compliance with all state, federal, and state of jurisdiction laws and regulations pertaining to Workers Compensation, Auto and PIP, including remediation for findings of non-compliance.
* Serves as thought leader to workers compensation industry and associations to drive legislative and regulatory influence and promote visibility of myMatrixx.
* Provides regulatory interpretation and advice to internal/external stakeholders on workers compensation, operations, and products, as well as the impact of regulatory changes.
* Works closely with legal, government affairs, and finance to enable integration of company strategy and policy.
* Contributes to establishing strategic goals and execution oversight to achieve business revenue growth, operational efficiency, and regulatory compliance with long-term impact.
* Responsibilities include oversight of regulatory compliance, monitoring and influencing legislation, state fee schedules, state EDI reporting, WC PBM licensure and transparency reporting, client and industry communications, compliance practices, controls, audits and projects, and operations/financial reporting to senior leaders.
* Oversees the WC Compliance Senior Manager and Business Project Advisor for State EDI Reporting.
Possesses significant freedom to act in the short term.
Makes decisions, often based on limited information, that have a long-term impact across the function.
Essential Functions
* Contributes to establishing strategic goals and execution oversight to achieve revenue growth, operational efficiency and regulatory compliance with long-term impact.
* Develops innovative ways to leverage technology for automation and EDI processing to achieve operational efficiency and client satisfaction.
* Oversees the establishment of workers compensation, auto and PIP claim policies, practices and regulatory compliance.
* Provides oversight of BPO and 18 Claims manager/supervisor/analysts.
* Ensures that production levels and targets are achieved and effective processing controls are in place.
* Requires knowledge of state workers compensation regulations, fee schedules, state reporting requirements and prior authorization management.
Qualifications
* Bachelor's Degree and 10+ years of relevant experience
* Master's Degree preferred
* 5+ years of management experience
* Workers Compensation claims experience preferred
* Demonstrated initiative, independent thinker and worker.
* Excellent communication skills - both verbal and written.
* Advanced problem solving skills.
* Ability to work cross-functionally to define, scope, analyzes and resolves strategic issues.
* Willingness to share opinions and take risk.
* Demonstrated ab...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:15
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This position is open within the Select Segment's Business Solutions and Implementation (BSI) team.
The BSI team represents the Select Segment in all application development projects touching the Facets system and related applications.
The person filling this position would support the Business Production Fallout for the NRT (Near Real Time) accumulation application for the sharing of member accumulations between medical and pharmacy, as well supporting Production support requests from our business partners.
* Responsible for production support for the daily accumulation fallout of NRT production support based on Business requests.
* Analyze and triage accumulation fallout for resolution.
* Coordinate and monitor configuration corrections with Business partners for resolution to accums fallout.
* Open Tickets to IT partners for resolution to Accum Fallout due to System (IT) process.
Responsibilities will include managing open tickets to IT and coordinating resolution to the fallout.
* Work with management team to remedy any concerns that may arise with the accumulation process.
Compile and analyze results of service for identification of improvement opportunities.
* Provide weekly status and performance metrics to the NRT Lead and Senior Management team.
* Responsible for production support requests from Business partners.
* Responsible for Individual Stop Loss inquiries/Audits.
* Analyze and recommend adjustments for ISL to UW and Billing.
* Coordinate and monitor adjustments for ISL.
* Provide monthly status reports to Senior Management team.
Participate in Project work for small enhancements to the NRT Systems.
* Serve as a liaison between business and technical teams to define and interpret how Facets data populates the appropriate data stores to support downstream applications and processes.
* Serve as a liaison between business and technical teams to support benefits returned in the data stores.
* Serve as a SME for business and end users on information stored in the data stores
* Audit of information supplied to and returned by the data stores
* Gather and Document business rules for display/return of data to support end user requirements.
+ Define and maintain requirements and desired outcome associated with the data stores for Facets implementations.
+ Analyze, design, build, test and document business rules to support use and display of data by downstream systems and meet business requirements.
+ Provide testing support as needed so that testers understand requirements and to review test cases and results.
Troubleshooting of issues may also be necessary.
Qualifications:
* Superb analysis and critical thinking skills
* Strong Organization skills
* Strong verbal and written communications skills with demonstrated ability to research, problem solve, trouble shoot, influence, present and partner across the org...
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Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:14
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Job Summary:
The Data Science Analyst will be responsible for supporting the analytics strategy for Cigna Healthcare, performing research and analysis within the Medicare Stars program.
This position is located within the Medicare Stars Analytics and Reporting team, who's function is to provide operational and analytical support to internal and external partners to improve Cigna's Medicare Star Ratings.
Reporting to the Senior Manager of Stars Data Science, the Data Science Analyst will analyze data including healthcare claims, clinical outcomes and Stars quality measures to make recommendations based on relevant findings.
The Data Science Analyst will interface across multiple business areas, including, but not limited to clinical, pharmacy, customer experience, product development and operations as needed.
The person chosen for this role will be producing technical and analytical enhancements to further improve Cigna's Medicare Star ratings.
This role will assist in designing and developing advanced analytics methods, including data mining, predictive modeling, and other complex statistical analyses, using a broad array of datasets to focus on identifying areas for Stars quality improvement.
Results of these analyses will be synthesized into actionable information to assist Stars leadership in making critical business decisions related to enhancements to existing programs, development of new pilots and initiatives, and other opportunities to maximize Stars affordability and enterprise value.
The ideal candidate will have a passion for healthcare analytics and a creative mindset for approaching data in innovative ways.
Core Responsibilities
* Extract and analyze large healthcare data using SAS, SQL, R, Python, Teradata, Hadoop, etc.
* Identify, analyze and interpret trends or patterns in data sets through descriptive and multivariate statistics.
* Develop statistical models and methods (including but not limited to machine learning and other regression techniques) to identify and stratify individuals.
* Create predictive models to identify individuals for target programs and initiatives.
* Develop actionable insights and present results to non-technical business partners and stakeholders to drive the decision-making process.
* Collaborate with matrix partners to understand project developments, assess impacts to data and analytics.
* Develop methods for improving internal techniques and processes with expertise in creating highly effective, visual graphics that tell complex stories in formats that can be easily conveyed to leadership and executive clients.
* Develop analytical and statistical models and methodologies to classify, quantify, and/or forecast business metrics that help customers make sound business decisions.
* Work collaboratively and partner with departments across the organization to ensure deliverables are accomplished.
Qualifications
* Bachelors degree in Statistics, Math...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:13
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Product Strategy Sr.
Advisor - Express Scripts Pharmacy
Overview:
The Home Delivery Product Strategy team provides leadership and strategic direction to support the development of new solutions and ongoing management of products/programs tied to Express Scripts Home Delivery.
This includes identifying needs across multiple lines of business (commercial clients, health plans, Cigna, Medicare, both clients and members), developing proof of concepts, evaluating business cases, designing new solutions and bringing them to market.
This team operates in a fast-paced environment driving significant opportunities and collaborates with multiple functions and businesses within Express Scripts PBM and Evernorth businesses.
Job Description:
The Product Strategy Senior Advisor will independently drive product/program initiatives that enhance the customer and client experience and brings more profitable business to Express Scripts Pharmacy.
As opportunities are identified the Senior Advisor will be responsible for evaluating feasibility through the development of business cases.
S/he will manage a portfolio of product development projects in various stages of the product life cycle and will be responsible for final product design, market positioning, operational setup, internal/external communications strategy and overall customer/client experience design.
This role will be responsible for working with partners throughout the organization to bring new offerings to market.
Essential Functions:
• Conduct market research/market scanning and direct internal analytics to identify client needs, jobs to be done, and desirable capabilities to evaluate proof of concepts.
• Leverage business knowledge, combined with research and insights, to find improvement and white space opportunities to grow the Pharmacy business.
Supports the product lifecycle, from idea generation to practical activation, and ongoing management.
• Create visualization of insights, using graphs, charts, reporting and other visualization tools to build effect business cases.
• Finalize project business case, using research, data and scenario modeling to demonstrate full understanding of range of potential outcomes.
• Develop product positioning, launch and overall communication strategy.
Socialize to confirm full organizational alignment and support.
• Work efficiently with multiple internal and external stakeholders to overcome design, build and launch challenges.
• Understand and incorporate the customer point of view and needs throughout development process.
• Lead multi-functional project teams and project manage deliverables to ensure milestones are met and timelines are met.
Qualifications:
• 5+ years of experience within healthcare / PBM industry
• 5+ years of experience in product development, finance, or business development.
• Bachelor's degree or equivalent experience required.
Advanced degree or MBA desirable.
• Excellent communication and pre...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:13
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POSITION SUMMARY
The Resource Planning Senior Supervisor is a leadership position aligned to Cigna's Enterprise Strategic Workforce Management organization.
This position is responsible for leading a team of Resource Planning Scheduling Analysts, collaborating with the Workforce Leadership Team and Operations Leadership Teams, and providing advanced professional input to complex assignments/projects.
What you will do
Regularly collaborate with the Workforce Leadership Team and Operations Leadership Teams to provide strategic, operational, and tactical plans for resource deployment, lead the team to analyze call center trends to predict staffing needs, and summarize operational data for management.
Work autonomously and maintain collaborative partnerships with matrix partners, team members, and direct reports.
Exercise judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
Utilizes in-depth professional knowledge and acumen to develop models, procedures, and to monitor trends.
Champion operational efficiencies by driving partnership across the Enterprise Workforce Team, ensure our recommendations enable proactive, accurate, and timely business decisions, and provides best-in-class service to our stakeholders and customers.
Responsibilities include:
* Delivering on the creation of schedules using WFM software, identifying forecast requirement vs schedule variances, and collaborating with the operations team to adjust schedules accordingly to ensure cost and service level goal attainment.
* Leads the team in providing retrospective analysis of schedule performance, continuously pursuing improvements in the process, identifying schedule gaps, and opportunities to expand schedule options.
* Fluent presentation of proposals to resolve issues and deliver recommendations.
* Ensures the business has the appropriate number of PTO hours by group to meet its goals while providing time off to employees by monitoring and updating the PTO allowances.
* Being the Scheduling central point of contact for multiple lines of business within the Service Operations organization.
* Exhibits managerial courage and consistently delivers accurate and transparent messages to staff.
* Ensures the coordination of scheduled plans for training, meetings, and offline activities according to priority and availability of staff to meet our service level goals.
* Leads the team in proactively identifying off production risks/opportunities.
* Ensure the delivery of off-production events in Intradiem.
* Leads the team in conducting schedule analyses regularly making necessary recommendations for schedule adjustments, new hire schedule recommendations, and shift bid requirements.
* Coordinates & executes on bidding (PTO, Holiday & Shift), seasonal schedule offers, and recommendations for observed and non-observed holiday schedules.
* Understand the scheduling proces...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:12
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Job Description
• Provide operational Subject Matter Expertise (SME) to Clinical Account Executives/Implementation Manager (CAE/IPM's) for clinically related programs.
• Work directly with client as needed for gathering of requirements and support of clinical benefit changes.
• Track all clinical benefit changes for the client via various databases or reporting mechanisms.
• Coordinate the development of Clinical client requirements documents with CAE/IPM's and Plan Mangers if needed.
• Develop and/or maintain metrics or reporting on various Clinical Operations, Client Services related activities.
• Manage competing resources for clinical benefit/plan change requests.
• Develop strategic relationships/matrix with Clinical Operations and other Express Scripts leaders.
• Meet or beat objectives as it relates to the Clinical Operations responsibilities on interdisciplinary projects.
• Support/Perform QC and/or testing of clinical benefit and/or formulary changes
Responsibilities but not limited to
• Responsible for understanding the deliverables of a new client contract from a clinical perspective.
• Participate in Client Installation meetings
• Responsible for the successful implementation of new client clinical programs, complete understanding of Express Script's clinical product portfolio
• Identify and document client requirements and complete clinical portion of installation project plans
• Escalates any post installation issues and risks as necessary
• Escalates any Installation or clinical program related risks to Sr.
Managers
• Participate in weekly client review forums
• Coordinate Clinical Installation Activity with internal functional areas
• Manage Clinical Post Installation Issues
QUALIFICATIONS
* Doctor of Pharmacy Degree (highly preferred) or Bachelor of Science in Pharmacy.
Advanced clinical experience/training/certifications also preferred.
* Completion of clinical residency or at least 2 years clinical pharmacy experience.
* Current US Pharmacist Licensure.
* Excellent verbal and written communication skills required.
* Must have strong commitment to clinical services and company goals
* Ability to work with cross functional committees or workgroups.
* Able to manage multiple tasks and prioritization; able to function under stressful situations.
* Clinical expertise and understanding of clinical arena/issues across all points of pharmaceutical care.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more...
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Type: Permanent Location: Franklin Lakes, US-NJ
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:11
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Do you crave an intellectually stimulating job that allows you to leverage your clinical expertise while developing new skills and improving the lives of others? Then look no further! As a Medical Oncology Medical Director at eviCore, part of Evernorth Health Services, a division of The Cigna Group, you'll use your clinical know-how to provide evidence-based medical reviews for patient care.
Collaborate with healthcare providers and stay current on healthcare regulations and industry developments as you review a wide range of cases.
This role offers you the opportunity to build new skills while enhancing the health and vitality of others.
We're seeking a detail-oriented individual with good communication, technology, and typing skills, as well as strong clinical judgment.
Drive growth in your career with our innovative team.
How you'll make a difference:
* You'll start training remotely in a structured environment with support from trainers, mentors, and leadership to set you up for success.
* Complete time-sensitive, specialized evidence-based medical case reviews for medical necessity on eviCore's case management software.
* Conduct physician consultation (peer-to-peer) calls with referring providers to discuss evidence-based medical necessity and appropriateness of the requested service or treatment.
* Leverage your clinical expertise to recommend alternative services or treatments as necessary.
* Work collaboratively with over 500 eviCore physician colleagues to help ensure patients receive proper care via evidence-based decision making.
What you'll enjoy about working here:
* Benefits start on day one
* Predictable work schedules
* 100% work from home
* 8 Paid Holidays + 23 PTO Days
* 401(K) with company match
* Reimbursement for continuing medical education
* Career growth opportunities across the enterprise
* Networking with peers across multiple medical specialties
Requirements:
* M.D.
or D.O.
with a current, active, U.S.
state medical license and board certified in Medical Oncology , recognized by the American Board of Medical Specialties, or American Osteopathic Association
* Eligible to acquire additional state licensureas required
* 5 years of relevant clinical experience post residency/fellowship
* Knowledge of applicable state federal laws
* Utilization Review Accreditation Commission and National Committee for Quality Assurance standards is a plus
* Ability to commit to a set, weekly work schedule (Monday through Friday)
* Strong computer skills: ability to work autonomouslywith automated processes, computer applications, and systems
* Meet physical demands of the role including, but not limited to, typing, speaking, and listening 100% of time
* In accordance with our HITECH Security Accreditation, company provided encrypted-workstation is required to be hard-wire connected to a modem or router.
Wireless connection is...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:11
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This role will assist the credentialing team by providing more oversight of our audit support and compliance with contractual, regulatory, and accreditation requirements.
This individual would be focused on ensuring we have the right SOPs, that people are following the SOPs, ensuring QA processes are robust and standardized and that the processing work the team does day in and day out will allow us to remain compliant with any and all audit requests.
ESSENTIAL FUNCTIONS:
* Provides advanced professional input to complex Provider Credentialing assignments/projects.
* Implements and monitors the procedures for the credentialing or re-credentialing of physicians and/or providers.
* Tracks delegation oversight activity and re-credentialing activity and corrective actions.
* Documents peer review activities and materials.
* Performs on site state and internal audits.
* Coordinates credentialing reporting systems to monitor credentialing/re-credentialing activity, delegation oversight, vendor management, sanction monitoring and facility credentialing/re-credentialing activities.
* Partners with contracting in negotiating contracts with delegated vendors.
* Manages data preparation and assists with development of recommendations for credentialing committee review and approval.
* May lead department projects.
Supports and provides direction to more junior professionals.
* Works autonomously, only requiring "expert" level technical support from others.
* Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
* Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Credentialing.
QUALIFICATIONS:
* Bachelor's Degree or equivalent work experience.
HS Diploma required
* At least 2-4 years related of credentialing experience
* Proficiency in MS Office including MS Excel.
* Experience with Access strongly preferred.
* Strong attention to detail.
* Ability to work in a fast-paced environment/multi-task.
* Excellent communication, organizational and time management skills essential.
* Ability to work well with all levels of internal and external contacts required.
* Ability to work with minimum management oversight.
* Professional demeanor at all times.
* Strong complex problem solving skills.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 52,400 - 87,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure.
That's ...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:10
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Role Summary
Develops and implements sales strategies for targeted key accounts in a plan, a territory, or a specified geographic area.
Very knowledgeable of complete line of products/services and clients' issues and needs.
Primarily focuses on seeking out new clients.
Typically has at least three years of related sales experience.
Responsibilities
* Obtain new accounts through direct or brokerage channels for sales.
* Meet or exceed annual business plan as measured by new firms, revenue, membership and profitability objectives.
* Maintain prescribed weekly activity levels.
* Manage the sales process for Medical, Dental, Pharmacy, Behavioral products.
* Review and respond to RFP's, manage internal strategy and present quotations.
* Manage database of prospects and assigned producers.
Qualifications
* 3+ years sales experience strongly preferred
* Prior Insurance experience in Underwriting, Operations or Proven sales track record
* 1-2+ years' experience in managed care sales
* Highly motivated with excellent organizational skills
* Self-starter with ability to work independently or as a team to achieve goals and objectives
* Excellent presentation skills, verbal and written communication skills
* Ability to work strategically with matrix partners to design presale strategies and proposals
* Ability to obtain necessary licenses
* Acceptable driving record
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
We want you to be healthy, balanced, and feel secure.
That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, nat...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:10
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Do you crave an intellectually stimulating job that allows you to leverage your clinical expertise while developing new skills and improving the lives of others? Then look no further! As a Pediatric Cardiology Medical Director at eviCore, part of Evernorth Health Services, a division of The Cigna Group, you'll use your clinical know-how to provide evidence-based medical reviews for patient care.
Collaborate with healthcare providers and stay current on healthcare regulations and industry developments as you review a wide range of cases.
This role offers you the opportunity to build new skills while enhancing the health and vitality of others.
We're seeking a detail-oriented individual with good communication, technology, and typing skills, as well as strong clinical judgment.
Drive growth in your career with our innovative team.
How you'll make a difference:
* You'll start training remotely in a structured environment with support from trainers, mentors, and leadership to set you up for success.
* Complete time-sensitive, specialized evidence-based medical case reviews for medical necessity on eviCore's case management software.
* Conduct physician consultation (peer-to-peer) calls with referring providers to discuss evidence-based medical necessity and appropriateness of the requested service or treatment.
* Leverage your clinical expertise to recommend alternative services or treatments as necessary.
* Work collaboratively with over 500 eviCore physician colleagues to help ensure patients receive proper care via evidence-based decision making.
What you'll enjoy about working here:
* Benefits start on day one
* Predictable work schedules
* 100% work from home
* 8 Paid Holidays + 23 PTO Days
* 401(K) with company match
* Reimbursement for continuing medical education
* Career growth opportunities across the enterprise
* Networking with peers across multiple medical specialties
Requirements:
* M.D.
or D.O.
with a current, active, U.S.
state medical license and board certified in Radiation Oncology , recognized by the American Board of Medical Specialties, or American Osteopathic Association
* Eligible to acquire additional state licensureas required
* Prefer one of the following state medical licenses but is not required: DC, MD or VA
* 5 years of relevant clinical experience post residency/fellowship
* Knowledge of applicable state federal laws
* Utilization Review Accreditation Commission and National Committee for Quality Assurance standards is a plus
* Ability to commit to a set, weekly work schedule (Monday through Friday)
* Strong computer skills: ability to work autonomouslywith automated processes, computer applications, and systems
* Meet physical demands of the role including, but not limited to, typing, speaking, and listening 100% of time
* In accordance with our HITECH Security Accreditation, company provided encryp...
....Read more...
Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:09
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*
*
*
*
*Candidate must reside in South Florida or Central Florida
*
*
*
*
*
SUMMARY:
This position is an external provider facing role with account management responsibilities for a medium to low complex book of business.
The role is accountable for the overall provider experience by working in collaboration with matrix partners to drive on-going service improvements, understand, articulate and resolve service impacts, and drive the overall provider strategic planning solutions.
This individual is empowered within their scope to make decisions as it pertains to the experience with Cigna, is required to have local market knowledge and visibility, builds and continuously improve the relationship between Cigna and the provider.
DUTIES AND RESPONSIBILITIES:
* Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers
* Leads, collaborates, and supports local market direction as it relates to improving the provider experience
* Creates and maintains individual provider strategic action plans
* Proactively identify new opportunities and risks for providers at market or national level and drives resolution
* Exercises good judgment and discretion to support the provider experience
* Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements
* External facing with providers in assigned BOB
* Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards
* Track and monitor performance guarantees for assigned BOB
* Promotes Provider Index score improvement through proactive and effective service and support of network
* Review provider reports/dashboard with individual providers
* Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna
* Serve as a provider advocate both internally and externally
* Understands and applies service culture principles and methodology
* Serves as a provider advocate both internally and externally
* Serves in a consultative role or subject matter expert to key matrix partners
* Develops and participates in presentations to existing and prospective providers and/or clients
* Serves as advocate in external community, representing CIGNA to medical societies and external provider associations.
* Manage joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities
PREFERRED QUALIFICATIONS
* College degree preferred or equivalent work experience.
* 5+ years of experience in provider relations or health care
* Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills.
* Ability to use PC software and multiple Cigna...
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Type: Permanent Location: Sunrise, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:08
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ABOUT THE DEPARTMENT & ROLE:
If your niche is in financial reporting and analysis, underwriting, cash management or audit, our Finance department may be a perfect fit for you.
Our teams within Finance work together to ensure that spending stays on track and that we remain a profitable industry leader.
We're always on the lookout for innovative people who will bring outside-the-box thinking to our team.
This role supports various areas of Express Scripts by developing, maintaining, and enhancing models used in the underwriting process.
These models are primarily Excel-based tools that interact with a number of other applications (e.g.
Oracle, SQL Server, Hadoop, Python).
ESSENTIAL FUNCTIONS:
* Work on enhancement requests and complete all stages of the life cycle (e.g.
design, development, testing, release)
* Work with Underwriting, Supply Chain, Budget, and other Finance departments to identify opportunities for model enhancements in an effort to improve the accuracy of Express Scripts' profitability forecasting and user experience
* Perform extensive testing prior to releasing new functionality into production.
This testing includes code review, UAT, and Regression testing
* Provide support to our end-users by resolving their issues, responding to queries, and helping them analyze/interpret the results from the models
* Develop an expert knowledge of the primary tools & applications used within the FMA team
* Provide training to the pricing group around SOPs and best-practices for using the FMA's tools and applications
QUALIFICATIONS:
* Must be proficient with Microsoft Excel andVBA development
* SQL and experience with relational databases (Oracle, TD, PostgreSQL and Hadoop preferred)
* Bachelor's degree in related field or equivalent work experience
* 4+ years of relevant experience; Finance, Underwriting, Pricing, Analytics, or similar field preferred
* Ability to provide technical solutions to a wide range of difficult problems
* Ensure that solutions are innovative, thorough, practical and consistent with organizational objectives
* Possess a strong customer service focus
* Communicate issues clearly in writing or verbally
* Demonstrated ability to prioritize workload to meet project deadlines
* Possess a willingness to learn new tools and applications
* Work well independently as well as in a dynamic, collaborative environment
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 98,200 - 163,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure....
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:08
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As a Health Plan Division Account Manager, you will provide operational expertise, oversight and direction to some of the most complex arrangements and customized of clients.
This rewarding position provides significant responsibility as the face of our organization and acts as the front line to our so ever important customers and patients.
This client facing Account Manager will directly report to an Operations Director, as well as being indirectly accountable to a customer's Account Executive.
The Account Manager is responsible for all day-to-day activity of their assigned HPD client portfolio while ensuring that all Service Level Agreements meet or exceed their contractual obligations; thereby driving client satisfaction and retention.
Additionally, this Account Manager will be responsible for fulfilling all client reporting needs and requests in a timely, accurate manner.
This role will be ideal for someone who enjoys working with data and can establish and maintain solid working relationships with both internal partners and external clients, vendors and/or consultants.
They will have complete knowledge and understanding of the pharmacy benefit industry/processes including (but not limited) to those within Commercial, Health Care Exchanges and Medicare Part D lines of business.
This is a hybrid role.
The successful candidate will be required to work in person at a Cigna or Express Scripts office the majority of the time.
The main responsibilities of this role include:
* Ensuring that complex client reporting requests are provided timely and accurately
* Facilitating client meetings to review Inquiry/Opportunity/Project status on regular cadence
* Leading or participating in internal meetings to drive resolution to open items
* Supporting new product and business implementations
* Receiving, logging, coordinating and responding to open items from client contacts with a sense of urgency and detail to satisfy the need, ideally without follow up
* Managing standard and more complex projects that require development by ensuring client requirements are clearly defined, thoroughly captured and implemented to the commitment
* Representing the organization in providing solutions to difficult technical issues associated with complex setup and similar arrangements
* Using judgement and proper channels on when to escalate, leveraging colleagues and leadership
* Navigating the organization in a self-sufficient way; collaborating with all levels and can tailor the message with the right level of detail as appropriate
Minimum Qualifications:
* 4-6 years of relevant experience or Bachelor Degree with 2-4 years relevant experience
* Excellent verbal and written communication and presentation skills
* Proficient with MS Office suite and Webex
* Data-driven approach to problem solving skills
* Ability to manage high visibility projects, sometimes independently
* Resourceful, with...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:07
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* Are you all about the follow up and follow through, juggling multiple tasks and knowing what things need to be completed?
* Do you thrive in a fast-paced, collaborative environment that focuses on delivering great customer service for our clients and customers alike?
* Can you use your analytical skills to quickly make decisions, followed by communicating with clients and customers with empathy and sincerity?
First things first, we're a global health service company dedicated to helping people improve their health, well-being and sense of security.
But we don't just care about your well-being, we care about your career health too.
That's why when you work with us, you can count on a different kind of career - you'll make a difference, learn a ton, and share in changing the way people think about healthcare.
#Winning
$2,500 Sign on bonus offered!!
SHIFT
Monday - Friday 1:30PM - 10:00PM
what you'll do:
* Process requests for new and refill prescriptions
* Select and retrieve appropriate medications
* Verify quantities and prepare labels for bottles
* Send orders to additional pharmacy staff for completion and verification of prescription based programs
* Select appropriate packing materials and prepare packages for shipment
* Enclose client specified materials to orders
* Affix shipping labels on packages and sort by carrier
* Clean equipment and replenish workstation supplies like pill bottles, caps, safety seals, and paper
* Other duties as assigned
What you need to do the job:
* High School diploma or GED required
* 0-1 years of experience that is relevant to the role
* A pharmacy technician license/certification/registration is required based on your state's laws.
* Basic math skills and general PC knowledge (i.e.
Microsoft Office, Internet, and Email)
* Strong verbal and written communication skills
* Strong attention to detail, accuracy, and quality
* Ability to work in a fast-paced production environment
* Willingness to work a flexible schedule to accommodate peak volume times
* Willingness and ability to learn internal systems/processes as needed
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation...
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Type: Permanent Location: Whitestown, US-IN
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:06
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*
*Medical knowledge REQUIRED
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*
*
*Remote, s upporting Pacific Northwest and California clients
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*
*
*Medical Proclaim or Medical Facets knowledge highly preferred
*
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Ready to improve the health and vitality of those we serve? The Cigna Group is hiring several Platinum Service Leads for the California and Pacific Northwest Markets for the Client Onboarding and Service team.
For this Senior - Band 3 role, you'll provide concierge, client-centered management of the end-to-end service delivery and service recovery for clients and brokers in the Select Segment.
Responsibilities:
Client Relationships / Service
* Manages end-to-end service delivery and service recovery for clients and brokers.
* Conducts research to provide root cause and trending analysis, facilitating discussion with Clients, Brokers and Sales including internal matrix partners
* Communicates and educates regarding issues/trends creating action plans for process improvement
* Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up, and claim payment
Internal Liaison
* Engage appropriate subject matter experts as needed to manage issue through resolution
* Provides routine updates to Sales account management team related to at-risk service issues
* Provides guidance regarding products, policies, procedures, workflows, quality and training needs within Cigna departments.
* Responsible for monitoring against standards and performance guarantees.
Qualifications:
* High School Diploma or GED required
* Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree highly preferred
* 3+ plus years work experience in client-centered, account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
Ability to establish matrix partner relationships and follow through on expectations
* Medical Proclaim or Medical Facets knowledge highly preferred
* Medical knowledge required
* Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations required
* Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team required
* Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions required
* Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required
* Strong verbal/written commu...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:06
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The Provider Performance External Representative is a key member of the market that assists in the growth and development of the provider network.
The External Representative is the primary conduit to the providers and the individual that represents Cigna MA.
The Provider Performance External Representative's responsibilities include:
* Most likely to have responsibility for non-centralized provider groups requiring 1:1 intervention to improve and/or maintain performance.
* Creates engagement with provider group and leads discussion or organizes PPE partners for effective meetings.
* Develops and executes provider group improvement plans autonomously, with expert-level technical support from manager.
* Knowledge of quality and affordability metrics and tools; effective communication to inform external partners.
* Supporting the development, management and oversight of the physician/ provider network in his/her assigned Mid-Atlantic (MD, DC & VA) region.
* Establishing and managing strong, solid relationships with assigned provider groups and their staff (e.g.
physicians, practice managers, care coordination teams), as well as executing with provider group on initiatives that benefit the customer, provider, and health plan.
* Educating providers on the performance requirements associated with value-based contracts.
* Conducting regular provider visits to educate providers and office staff on topics including, but not limited to: preventative and quality outcome metrics, risk adjustment, medical cost management, etc.
* Schedules, prepares for and participates in meetings with providers, provider staff, and/or physician leadership including creating and delivering presentations.
* Collaborating with Provider Performance Senior Manager/Manager on strategic plans on growth, development, and vision for assigned territory.
Participating with the Senior Manager/Manager in monthly financial review.
* Assisting in initiatives and performing special projects and other duties as assigned by leadership
* Developing time and cost effective territory management in compliance with department and enterprise goals.
* Understanding, developing, tracking, monitoring and reporting on key program performance metrics, such as utilization, coding, and Stars/quality performance.
* Partnering with other internal departments, including but not limited to Health Services, Medical Economics, Sales, and Sales & Risk Adjustment in order to develop solutions for strategic business needs
* May provide guidance to others in the department
Role Components
All market team members contribute to the growth and profitability of the Medicare Advantage business in their market in the following aspects:
* Growing the MA Business: The Provider Performance External Representative is accountable for the growth of the assigned (Mid-Atlantic (MD, DC & VA) region in terms of financial profitability, engageme...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:05
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*
*This position is remote, must in live one of following states: Texas, Florida, Georgia, Pennsylvania, Illinois, Tennessee, Missouri, Arizona, Ohio
*
*
Please took at your time zone to determine training schedule & post training schedule.
Training Schedule:
EST: Monday - Friday 9:00AM - 5:30PM
CST: Monday - Friday 8:00AM - 4:30PM
MST: Monday - Friday 7:00 AM - 2:30 PM
PST: Monday - Friday 6:00 AM - 3:00 PM
Post Training Schedule:
EST: Monday - Friday 10:30AM - 7:00PM EST
CST: Monday - Friday 11:30AM - 8:00PM CST
MST: Monday - Friday 10:30AM - 7:00PM MST
PST: Monday - Friday 9:30AM - 6:00 PM PST
Roles and Responsibilities:
* Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy.
* Take overflow of patient calls to assist with converting to Express Scripts Home Delivery or answering any basic customer service questions and order status related questions.
* Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery.
* Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner.
* Other special projects as assigned.
As an Inside Sales Representative , you will work with patients, managing inbound and outbound calls where you will be responsible for understanding the members benefit plan design to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy.
Specifically, you will provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services.
This role is on the front lines with patients, addressing customers with care, detail, and most importantly, empathy.
To be successful you should be able to build instant rapport, achieve customer satisfaction, and close the sale.
A top Inside Sales Representative should be able to work in a fast-paced rewards driven workplace.
Ideal candidates will be energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.
Scope:
Targeting patient population with the purpose of driving script volume and revenue to Express Scripts Home Delivery Pharmacy.
Knowledge and Abilities
* Ability to professionally influence patients to utilize Express Scripts Home Delivery Pharmacy by use of informative practices.
* Excellent oral and written communication skills including the ability to explain and answer questions clearly and concisely.
* Problem solving skills including overcoming objections.
* Ability to adapt in a dynamic work environment.
* Work in a fast-paced environment and quickly learn internal applications and systems.
Qualifications:
* High School Diploma / GED required...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:05
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CPP-Steel Treaters is a heat treatment facility for the Air Craft and Industrial Gas Turbine industry and is located in Oriskany, NY.
We are currently looking for a Quality Technician.
This position starts at $23.88 per hour and after 6 months goes up to $25.43.
This position qualifies for a $1,000 sign on bonus.
The candidate will work on our 1st shift Monday - Friday 8:00am-4:30pm and work overtime as needed.
Job Summary
Perform required duties relating to interface with both internal and external customers in the research, development, implementation, and maintenance of broad based systems that represent the quality interests of our customers and support the company in achieving our goal of becoming #1 in Customer Service.
ESSENTIAL JOB FUNCTIONS/DUTIES
* Perform contract review on and receive jobs as the arrive or as PO's are faxed/ emailed in.
* Complete certificates of conformance for jobs as required by customer and ensure that the certificates are delivered to the customer via their preferred method (with parts, email, faxed).
* Perform temperature uniformity surveys on furnaces per the documented schedule.
* Perform system accuracy tests on furnaces per the documented schedule.
* Perform surface contamination tests at set frequencies.
* Perform dew point & leak up rate measurements at set frequencies
* Complete job ticket data reviews daily to ensure all necessary data has been recorded on job tickets.
* Assist Quality Manager with deviation dispositions as needed.
* Perform micro analysis of heat treated parts per customer/ specification instructions.
* Promote continuous quality improvement through feedback on product and system failures and provide leadership in developing permanent solutions.
* Assist in interpreting customer expectations for product, delivery, quality assurance and customer service.
For example, assist in answering incoming calls.
If a customer requests, and the shop floor is busy, check and report the status of their job(s).
* Assure that customer expectations are achieved through judgment and decision-making.
* Assist with and serve as a secondary contact with external auditors during auditing periods.
QUALIFICATIONS
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* A comprehensive knowledge of quality and quality systems, such as ISO9000, QS9000, and NADCAP is necessary.
Also required is the ability to establish a good rapport with operational personnel and customers.
This person must be a self-starter, able to see what needs to be done, and be creative in the formulation and implementation of plans.
* Associates degree in a related field of study or on-the-...
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Type: Permanent Location: Oriskany, US-NY
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:04
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Hourly Rate: $17.20
Must be able to work a flexible schedule to include weekends, evenings and holidays as needed.
The Grounds Laborer will perform landscaping duties and must be comfortable working outdoors.
Must be able to stand throughout the day holding weed eater or edger.
Must have a valid drivers license.
Must be able to secure a positive Background Investigation by the Department of Homeland Security.
Essential Functions
* Maintain grounds such as buildings, picnic grounds, and playgrounds: Must be able to operate zero turn mower, weed eater, blower, chainsaws, and hedge trimmers.
* Repair structures and equipment, performing one or more of the following tasks: cut grass, using walking-type or riding trim hedges, and edges around walks, flowerbeds, and wells, using hedge trimmers, clippers and edging tools, sprays lawn, shrubs, and trees with fertilizer or insecticide
* Plant grass, flowers, and shrubs, water lawn and shrubs during dry periods, using hose or activating sprinkler system, pick up and burn or cart away leaves, paper or other litter; repair fences, gates, benches, tables, guardrails, and outbuildings
* Be able to safely operate typical grounds maintenance equipment (i.e.
zero turn mower, weed-eaters, lawn equipment)
* May perform other duties as directed by Project Manager.
TRDI hires many individuals with and without disabilities especially those that are transitioning out of the Armed Services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
General Services
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Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:03
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Process Control Engineering Manager
Primary Purpose:
Senior Process Engineering Manager for Consolidated Precision Products (CPP) Albany Titanium Group and technical resource for CPP Structurals and Airfoils.
Essential Duties and Responsibilities:
* Provide guidance and support for Albany front end process control team
* Technical support for Albany and other CPP investing teams
* Lead division technical development and initiate/manage a program to support their growth
* Direct/support process automation initiatives across division (partnering with corporate resources and local engineering teams)
* Support CPP-wide process improvement initiatives
* Coordinate and support six sigma training
* Oversees other engineering improvements and problem solving related to production or NPI issues
* Responsible for employee welfare, productivity, development, accountability to the processes and a commitment to continuous improvement
Minimum Qualifications and Experience:
* B.S.
in related discipline or equivalent experience
* 7 years experience in investment casting
* Must show capability to maintain, or create, and supervise a group of engineers and technicians that are able to perform in a team environment while personal accountability and individual growth is encouraged.
* Progressive experience including project management responsibility requiring the direction of the efforts of several engineers.
* Demonstrated capability to work with customers and or other internal organization (s) developing part/process/activities in a concurrent team approach environment while holding responsibility for the outcome of the project.
* Proficient in MS Office tools including Excel, PowerPoint, Word, and MS Project
* Capable of performing statistical analysis and making data based decisions
* Must be willing to undergo a pre-employment background check
* Must be willing to participate in pre-employment drug screen
PREFERRED EXPERIENCE:
* 10+ years Investment Casting experience
* Experience with SAS statistical software preferred
Working Conditions:
* May work near moving mechanical parts
* Appropriate personal protective equipment required as applicable
Schedule:
* Day shift; salaried
* Some travel required between two Albany sites
* Some domestic and international travel required among other CPP locations
Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly-engineered
components and sub-assemblies, supplying the commercial aerospace, military and industrial markets with small-to-large "function critical" products.
CPP provides its customers with a "total solution" source, taking them from concept to finished product with one of the broadest and most diverse product offerings in the industry.
More information about our company can be found at: http://www.cppcorp.com/
U.S.
person status is required for this posi...
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Type: Permanent Location: Albany, US-OR
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:03
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Process Engineer - Wax Department
If you would love to be part of a company that is poised for substantial growth with opportunities for advancement then working for CPP and it's subsidiaries may be the right fit for you! We have multiple facilities in Albany, OR and are a world class supplier of titanium castings for the aerospace industry.
If you are selected to join our team you will enjoy benefits such as quarterly bonus, medical, dental, vision, 401(k), company paid life insurance, and other great benefits!
Primary Purpose:
This position is responsible for overseeing and continuously improving the wax molding and assembly processes to ensure safety, quality, and efficiency in the production of titanium castings.
The Process Engineer will play a crucial role in identifying areas for improvement, implementing process changes, and maintaining optimal operational standards within the wax department to support the overall objectives of the facility.
Duties and Responsibilities :
* Identify variations in production processes and collaborate closely with operations and technical personnel to establish and refine standards and procedures.
* Update, modify, or develop Standard Operating Procedures (SOPs) as needed to optimize production efficiency and quality.
* Develop an in-depth understanding of wax pattern molding, cleaning, and wax mold assembly processes within the titanium casting facility.
* Serve as the primary process area expert, leading continuous improvement initiatives, conducting trials, and meticulously documenting changes and outcomes.
* Assess quality issues and devise appropriate corrective actions and process enhancements to address them effectively.
* Facilitate root cause analysis activities, including 5 Whys (5Y) events, and drive problem-solving efforts within cross-functional teams.
* Create and conduct process control audits to verify adherence to established standards and procedures.
* Provide support for customer requests, specification reviews, deviation assessments, and qualifications to ensure alignment with customer requirements and industry standards.
* Create and draft tech cards for various operations.
* Establish and maintain database for key process variables.
* Engage with suppliers to manage current materials, establish purchasing specifications (including new materials), and ensure the quality control of incoming materials.
* Evaluate alternative process raw materials for cost and quality improvements of castings.
Minimum Qualifications and Experience:
* Excellent communication skills, both written and verbal.
* Able to work well with production employees, supervisors, managers and customers.
* Excellent math skills and proficient with use of statistical analysis tools.
* Capable of performing statistical analysis and making data based decisions.
* Ability to collect, record and transcribe data.
Present results in an ind...
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Type: Permanent Location: Albany, US-OR
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:02
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Client Account Support Senior Analyst
Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 3 days per week.
The Sales Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business.
This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager.
Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
The ideal candidate will have demonstrated experience and ability to manage all service aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines.
The ideal candidate must be based out of the following office: Colorado (Denver) or Utah (Salt Lake City).
Responsibilities :
• Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
• Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted.
Keeps account manager informed of account status and opportunities for expanded business.
• Attend geographically assigned local market client/broker meetings
• Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
• Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner.
Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
• Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment.
Understands multi-product and benefit options for dual systems, platforms, funding types.
•Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
• Accountable to collaborate with the Sal...
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Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:02
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Hourly Rate: $17.20
Schedule: Sunday - Thursday 10:00PM - 5:30AM
Must be able to work a flexible schedule to include weekends, evenings and holidays as needed.
Benefits include Medical, Vision, Dental, Health & Welfare, Paid Time Off, and Uniforms.
Summary
Floor Technicians will assess the condition of multiple types of floor surfaces and devise applicable strategies for proper care and maintenance.
Work typically consists of using a variety of machinery designed for floor care operations.
Must be able to stand throughout the day holding different equipment.
Must have a valid drivers license.
Must be able to secure a positive Background Investigation by the Department of Homeland Security.
Must have 1 to 2 years of work-related experience and be able to handle all equipment associated with the job.
Essential Functions
* Assesses the condition of floors and devise methods to clean, buff, or refinish them.
* Dusts, mops, burnishes and refinishes surfaces in offices, hallways, and stairways according to floor maintenance procedures.
* Performs preventative maintenance checks on all floor care equipment and tools prior to using them.
* Operates floor care equipment such as automatic scrubbers, floor machines, and dry vacuums.
* Provides direction to workers such as floor care apprentices and general cleaners to ensure that all cleaning and maintenance work is performed according to standards.
* Tags equipment and tools for major repair and maintenance; ensures that supervisors are duly informed.
* Handles inventory management duties; orders and maintains adequate supplies of cleaners and equipment.
* Performs advanced cleaning procedures on carpeted areas and assists in cleaning/sanitizing installed carpets.
* Handles trash collection and disposal work.
* Other tasks as directed by the Project Manager/Supervisor.
* Obtains and maintains any required security clearance.
* Complies with the Drug-Free Workplace policy.
* Adheres to Operations Security standard operating procedures.
TRDI hires many individuals with and without disabilities, especially those that are transitioning out of the Armed Services:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consist...
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Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:01
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The Outside Sales individual is responsible for territory and customer management, including a specified designated area and all assigned accounts.
The Outside Salesperson is held accountable to supporting existing customers and products, while meeting new account and overall sales goal targets.
Essential Functions and Responsibilities:
Individual is responsible for territory and customer management, including establishing sales objectives / goals and developing sales forecasts.
Individual will travel throughout the assigned territory and make field visits.
Individual works with customer’s technical staff in the specification and application of industrial equipment.
Individual evaluates customer equipment designs and installations to identify needs and provides technical assistance and product education.
Individual will be a point of contact for dispute resolution with the customer and works closely with the office staff and factory personnel to help address the customer’s needs.
Qualifications and Core Competencies:
* A minimum of 2 – 5 years of successful engineering or technical experience in an industrial environment, preferably in valves and flow control products or equivalent sales experience.
* BS College degree (in Engineering, Business or related major) preferred, or high school diploma plus relative experience.
* Excellent interpersonal skills – listening, clarifying, and confirming.
* Strong verbal and written communication skillset.
* Demonstrated strong customer service, presentation, and relationship management skills.
* Must be a self-starter and driven
* The ability to identify customer needs and understand technical equipment application to industrial processes is key to the success of this position
* The ideal candidate needs to live within the sales territory of the Reno/Tahoe area
* Previous outside sales experience is highly preferred
* The candidate must possess a valid Driver’s License.
Personal automobile available for use to make sales and service calls
* He/She must meet requirements of Bray’s Drivers Policy at all times including maintenance of current auto liability. Insurance coverage to the specified limits and following all company safety practices.
* The candidate must clear a Credit Check preformed during background check
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a form...
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Type: Permanent Location: Pleasanton, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:01
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CPP-Steel Treaters is a heat treatment facility for the Air Craft and Industrial Gas Turbine industry and is located in Oriskany, NY.
We are currently looking for an individual for our Heat Treat department.
This position starts at $18.27 per hour and after 6 months goes up to $19.00.
The third shift has a $3.00 per hour shift differential.
This position qualifies for a $1,000 sign on bonus.
The candidate will work on our 3rd shift Sunday - Thursday midnight - 8:30am and work overtime as needed.
Job Summary
Has demonstrated the ability and skill to perform a variety of tasks necessary for the preparation for parts prior to and subsequent to heat-treating.
This may include the ability to maneuver the parts via forklift, stage the parts prior to head treating (special handling or stringing, painting, etc).
Should be capable of processing loads with little supervision at least two of the most frequently used furnaces at the site which are largely repetitive and where operational procedures are standardized.
Must demonstrate that they are a self-starter, and a team-oriented individual who will occasionally have direct contact with our customers.
May occasionally have an additional skill-set, such as the appropriate license to be a substitute driver or specialize in one particular furnace such as an induction operator.
ESSENTIAL JOB FUNCTIONS/DUTIES
Employee requires some/little supervision as he/she operates heat treating furnaces, using standard heat treating charts, and utilizing knowledge of heat-treating methods, equipment, and properties of metals where cycle time, temperature and methods are prescribed and are largely repetitive and where operational methods are standardized.
Employee sets and regulates temperature controls, visually checks parts for foreign matter, positions parts on racks, loads furnaces, monitors heating cycle to assure that parts are brought up to the proper temperature and for the proper amount of cycle time.
In addition, this individual monitors the heating cycle, is capable of answering alarms and clearing the condition causing those alarms as appropriate.
Also, this person will remove parts from the furnace; immerse them in a chemical, water, brine or an oil bath for quenching.
Additional skills may include (depending upon the equipment at the site) the ability to drive a truck and/or operate specialized equipment such as an induction heating furnace.
Should be capable of reading and understanding work instructions for the staging, loading and finishing of the process (such as hardness testing) for repetitive jobs.
Should be in training or capable of (with supervision) using measuring instruments to insure customer requests for dimensional accuracy - straightness, roundness and hardness.
(Micrometer, dial indicator, rulers, etc.) This means they will be able to properly read, understand and interpret the
charts involved, and follow the proper procedures for using the equipment involved to obtain accurate measures...
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Type: Permanent Location: Oriskany, US-NY
Salary / Rate: Not Specified
Posted: 2024-05-18 08:25:00
