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Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 108000
Posted: 2024-10-04 08:28:49
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Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 108000
Posted: 2024-10-04 08:28:48
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Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 108000
Posted: 2024-10-04 08:28:48
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Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:47
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail experience
Essential Job Functions:
• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and...
....Read more...
Type: Permanent Location: Inglewood, US-CA
Salary / Rate: 18.735
Posted: 2024-10-04 08:28:47
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Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:46
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 108000
Posted: 2024-10-04 08:28:45
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:45
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 108000
Posted: 2024-10-04 08:28:44
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 108000
Posted: 2024-10-04 08:28:43
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:43
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 108000
Posted: 2024-10-04 08:28:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 108000
Posted: 2024-10-04 08:28:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 108000
Posted: 2024-10-04 08:28:41
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 108000
Posted: 2024-10-04 08:28:40
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:40
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:39
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 108000
Posted: 2024-10-04 08:28:38
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 108000
Posted: 2024-10-04 08:28:38
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 108000
Posted: 2024-10-04 08:28:37
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:37
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 108000
Posted: 2024-10-04 08:28:36
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 108000
Posted: 2024-10-04 08:28:35
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 108000
Posted: 2024-10-04 08:28:35
-
Description & Requirements
Maximus is seeking a Manager, Incident Response.
The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
This is a remote position.
Essential Duties and Responsibilities:
- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.
- Identify and prioritize initiatives to strengthen IT Response processes and procedures.
- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.
- Foster a collaborative and high-performance culture within the team.
- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.
- Play a hands-on role in managing and resolving escalated incidents.
- Analyze and optimize incident response processes to enhance efficiency and effectiveness.
- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.
- Develop and deliver training programs to enhance the skills and knowledge of the response management team.
- Encourage ongoing professional development and certifications within the team.
- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.
- Prepare comprehensive reports and documentation for incident response activities.
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
-Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
-Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Minimum Requirements
- Bachelor's Degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 108000
Posted: 2024-10-04 08:28:34
