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Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:16
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Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:16
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Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:15
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Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:14
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Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:12
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:12
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:11
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:11
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:10
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:10
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:09
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:09
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:08
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:07
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:07
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:06
-
Pharmacy Technician\Technician in Training
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Technician today!
As a Pharmacy Technician in Training, you receive free training with our exclusive Rite Aid Pharmacy Technician Training & Certification Program.
Your purpose is to successfully complete the program and continue working as a Rite Aid Pharmacy Technician.
Click here to check out our Pharmacy Technician Video!
Why you will THRIVE here:
You love to help people.
You care about the Health and Wellness of your community.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Technician in-Training:
* Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
* Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
* Retrieve medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
* Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
* Administer Rite Aid programs including FlavoRx, Living More, etc.
Taking care of patients is not a 9-5 job.
Our Pharmacy Technicians come into this role knowing that they will be working weekdays, weekends, evening shifts, and some holidays.
Because we work as a team, we all work together to be reasonably flexible to make all of our schedules work.
It is because of the friendly, team-oriented, and welcoming attitude of our Pharmacy Technicians that make Rite Aid the pharmacy of choice for our customers and patients and for our employees.
Qualifications:
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Technician/Technician Trainee and thrive with us today!
JR038893
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Type: Permanent Location: Middletown, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-09 08:19:06
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:05
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:05
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:04
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:03
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:02
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:02
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:01
-
Description & Requirements
Maximus is currently seeking Correspondence Leads to support the Department of Education portfolio.
The Correspondence Lead is responsible for managing administration tasks and you may also lead other employees who would be responsible for following daily processes and predefined procedures regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
• Provide written responses to inquiries that are accurate, grammatically correct, proper punctuation and address all the
borrowers' questions
• Maintain current understanding of the processing procedures to respond to a variety of inquiries
• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid
• Complete form processing and sorting as needed
• Utilize databases and policy and procedure materials to look up and provide information to written inquiries
• Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
• Write, revise, and edit responses to all levels of inquiries regarding federal student loans including control mail inquiries
and Executive Issues (AWG and TOP Hearings) using standard language or original writing
• Use databases and written material to research and provide information in response to complex inquires
• Monitor the quality of written materials, provide feedback, and identify problems and additional training needs
• Continually look for and suggest process improvements which will benefit our customers (internal and external)
• Report operation problems and assist with resolutions
• Maintain appropriate documentation of written inquiries or correspondence tasks
• Provide assistance on escalated issues as needed
• Support high call volume days by taking inbound borrower phone calls
Minimum Requirements:
* Hours Of Operation: Monday (8am-9pm ET); Tuesday/Wednesday (8am-8pm ET); Thursday/Friday (8am=6pm ET) - Must be willing to work any schedule within these hours.
* High School diploma or GED equivalent required
* Minimum 2-4 years of customer service or administrative or call center experience required
* Must be able to speak, read, and write in English flue...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 19.27
Posted: 2024-08-09 08:19:01
