-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:33
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:32
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:31
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:30
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:29
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:28
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:28
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:27
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:26
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:25
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:24
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:23
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:22
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:21
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:20
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
MAXIMUS is currently looking for a Limited-Service Sr.
Workforce Analys supporting the CDC Info program.
This position manages and monitors call volume and staffing data in a senior team member capacity.
The Sr.
Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolve questions from operational areas.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
- Develop solutions to a variety of complex problems.
Essential Duties and Responsibilities:
- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate CSC staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 70950
Posted: 2024-08-23 09:38:19
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:18
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:17
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:16
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.
Our focus is always on outcomes and results that connect citizens more effectively with government services.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibratio...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 24.435
Posted: 2024-08-23 09:38:15
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
MAXIMUS is currently looking for a Limited-Service Sr.
Workforce Analys supporting the CDC Info program.
This position manages and monitors call volume and staffing data in a senior team member capacity.
The Sr.
Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolve questions from operational areas.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
- Develop solutions to a variety of complex problems.
Essential Duties and Responsibilities:
- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate CSC staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 70950
Posted: 2024-08-23 09:38:14
-
Lead the effective execution of all plant maintenance and assigned projects, in support of safety, quality and continuous improvement.
Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum
- Bachelor's Degree a related field or 5 years of progressive experience in maintenance supervision
- Experience in the food industry dealing with preventative/predictive maintenance process, technical guidance and development of the maintenance work force
- Functional knowledge and use of Microsoft Office and CMMS
- Proven leadership skills
- Excellent communication skills
- Strong analytical ability
- Knowledge of Food Safety Principles, Good Manufacturing Practices (GMP), and EPA and OSHA requirements
Desired
- Other Bachelors degree in mechanical, electrical or chemical engineering
- Experience in continuous improvement activities
- Plant maintenance supervisor- Ensure a safe, efficient and effective use of all supervised craft resources
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Ensure compliance to Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), Department of Health and Environmental Control (DHEC), National Electrical Code (NEC), and Food and Drug Administration (FDA) regulations
- Direct mechanics in the performance of approved maintenance work including quality control, duration, cost and thoroughness
- Assign and inspect all planned preventative maintenance (PPM) work orders
- Review available planned job packages for completeness and correctness; refine and finalize labor, materials, parts, methods and priorities
- Identify, arrange and track the skills training and development needs of each team member; ensure prompt assignment of mechanics to specific jobs relative to individual abilities
- Ensure that good housekeeping and safe work practices are followed throughout the facility
- Clean shop areas daily, including spare parts room and offices
- Provide support and leadership in troubleshooting equipment
- Ensure all labor, parts and work are reported daily through the Computerized Maintenance Management System (CMMS)
- Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
- Accountable to the Kroger Manufacturing Food Safety and Quality Principles
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
- Must be able to work around ingredients and/or finished products known to contain food allergens
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 77100
Posted: 2024-08-23 09:38:13
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
MAXIMUS is currently looking for a Limited-Service Sr.
Workforce Analys supporting the CDC Info program.
This position manages and monitors call volume and staffing data in a senior team member capacity.
The Sr.
Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolve questions from operational areas.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
- Develop solutions to a variety of complex problems.
Essential Duties and Responsibilities:
- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate CSC staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 70950
Posted: 2024-08-23 09:38:12
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
MAXIMUS is currently looking for a Limited-Service Sr.
Workforce Analys supporting the CDC Info program.
This position manages and monitors call volume and staffing data in a senior team member capacity.
The Sr.
Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolve questions from operational areas.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
- Develop solutions to a variety of complex problems.
Essential Duties and Responsibilities:
- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate CSC staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 70950
Posted: 2024-08-23 09:38:11
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
MAXIMUS is currently looking for a Limited-Service Sr.
Workforce Analys supporting the CDC Info program.
This position manages and monitors call volume and staffing data in a senior team member capacity.
The Sr.
Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.
*
*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolve questions from operational areas.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
- Develop solutions to a variety of complex problems.
Essential Duties and Responsibilities:
- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate CSC staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.
- Perform other duties as assigned by management.
Minimum Requirements:
- Bachelor's degree ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 70950
Posted: 2024-08-23 09:38:10
