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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:58
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:57
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:56
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:55
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:55
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:54
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:53
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:52
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:51
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:50
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:49
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:48
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:47
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:46
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:45
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:45
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:44
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:43
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:42
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:41
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:39
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:38
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:38
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:37
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:36
