-
Description & Requirements
Maximus is seeking a remote, Limited Service, Call Center Supervisor to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted)
during the training period.
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
-
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:45
-
Description & Requirements
Maximus is seeking a remote, Limited Service, Call Center Supervisor to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted)
during the training period.
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
-
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:44
-
Description & Requirements
Maximus is seeking a remote, Limited Service, Call Center Supervisor to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted)
during the training period.
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
-
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:43
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:43
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:42
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:41
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:41
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:40
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:39
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:38
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:38
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:37
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:36
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:36
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:35
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:34
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:34
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:33
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:32
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:32
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:31
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:30
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:29
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:29
-
Description & Requirements
Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team.
This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client.
Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support.
Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team.
What We Offer:
• A dynamic role at the forefront of technology consulting services.
• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!
Key Responsibilities:
• Customer Support:
- Provide Tier 1 support, solve technical issues, and escalate when needed
- Focus on dellivering a positive customer experience
• Triage and Issue Identification:
- Triage issues to identify the root cause and inform the next steps towards bug/issue remediation
• Documentation:
- Record all service requests and monitor issues to ensure they are resolved
- Identify workarounds to common problems and document in Standard Operating Procedures
- Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.
• Tools:
- Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client
- Document, track and monitor problems to ensure timely resolution
• Collaboration: Team player who works with team to streamline business processes and team efficiency
• Training: Help with training and communication for team members and clients
• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics
• Curate content and project repositories to support technical writing and internal proposal development
• Provide program management support to project and capture managers
• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4
• Due to federal requirements, only U.S.
Citizens can be considered for this role.
Additionally, selected candidates will be required to pass a Public Trust government background investigation.
• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.
• 1+ years of general experience required.
• Mastery of Microsoft Office products including Word and PowerPoint.
• Excellent organizational, written, and verbal communication ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-12-06 07:40:28
