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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:35
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 53150
Posted: 2024-05-04 10:20:34
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 53150
Posted: 2024-05-04 10:20:33
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:32
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: 53150
Posted: 2024-05-04 10:20:31
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: 53150
Posted: 2024-05-04 10:20:30
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 53150
Posted: 2024-05-04 10:20:29
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:28
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:27
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:26
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 53150
Posted: 2024-05-04 10:20:25
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Provide exceptional customer service in a safe and clean environment to ensure the customer s return visit.
Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family! Minimum
- Excellent customer service skills
Desired
- Any previous comparable experience- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness; review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seas...
....Read more...
Type: Permanent Location: Aurora, US-CO
Salary / Rate: 19
Posted: 2024-05-04 10:20:23
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: 53150
Posted: 2024-05-04 10:20:22
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 53150
Posted: 2024-05-04 10:20:21
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 53150
Posted: 2024-05-04 10:20:20
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:19
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 53150
Posted: 2024-05-04 10:20:18
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 53150
Posted: 2024-05-04 10:20:17
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 53150
Posted: 2024-05-04 10:20:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:15
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 53150
Posted: 2024-05-04 10:20:14
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 53150
Posted: 2024-05-04 10:20:13
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 53150
Posted: 2024-05-04 10:20:12
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:11
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Remote Performance Manager will be responsible for the implementation and delivery of the remote assessment delivery function, working closely with the remote assessment delivery project to ensure successful delivery.
They will lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets for remote colleagues.
They will be able to effectively analyse and understand performance information, filtering key messages to report to the Operations Director on an exception basis.
The role will coach, mentor, and provide leadership to Remote Leaders within the region, developing and implementing plans to drive improved performance and share best practice.
Provide visible leadership and direction to remote leaders, to enable the effective delivery of volume, people, quality, and customer service-related measures.
Coach, mentor and lead remote leaders with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others.
Adhere to the governance structure in place by the Operations Director, ensuring compliance by Remote Leaders.
Effectively report on performance to the Operations Director, including daily, weekly results, explanation of deviation from targets and plans for corrective action as agreed.
Ensure Remote Leaders make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
Motivate, inspire, and coach team members through continuous professional development and recognising exceptional performance.
Identify and develop team members in support of effective succession planning.
Create a culture of direct, open communication by gaining ongoing colleague feedback to assess and evaluate the impact of remote based delivery; review trends and best practice; seek to remove barriers and ensure colleagues are engaged and have the right tools and resources to successfully achieve required key customer metrics.
Ensure visibility and approachability in a remote management setting; establish and clearly communicate rules of remote engagement and set clear expectations of regular online meetings, reviews, and check-ins.
Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement amongst those within remote delivery, setting ambitious expectations clearly and concise...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 53150
Posted: 2024-05-04 10:20:10
