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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You're energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As an Associate Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers.
You'll welcome and assist customers that walk into our branches using your financial knowledge to offer thoughtful solutions to help address their financial needs, by opening the right accounts and products for customers contributing to the success of the branch.
You'll be making the lives of customers easier by sharing and setting up self-service
Job responsibilities
* Engages clients making them feel welcomed and delivering an exceptional customer experience by acting with a customer-first attitude
* Engages with clients that enter the branch by making a personal connection, asking open ended questions, and listening to make recommendations on their accounts, financial, and complex servicing needs
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever, and however they want.
* Meets with branch assigned customers in person and over the phone to continue building lasting relationships, discover financial needs, tailor products, and offer new tools to help customers meet their consumer banking and investment goals.
* Partners with licensed bankers, financial advisors, mortgage bankers, and business relationship Managers to connect customers to experts who can help them with specialized financial needs
* Assists branches by performing branch operations when needed, which may include acting in dual control and assisting with maintenance of cash devices including cash vaults and ATMs while adhering to all bank policies and procedures.
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills in person and over the phone with proven ability to tailor features and benefits of products and services to customers with differing needs
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
* Profes...
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Type: Permanent Location: Mansfield, US-OH
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:34
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The Ink Product Marketing Strategy Senior Associatein the Ink Products & Segments (Mass) Team will lead innovation and execute on small business credit card product strategy and development, with a focus on identifying and implementing new, highly marketable value streams that differentiate the Ink suite of credit cards.
This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group.
As a Product Marketing Strategy Senior Associate within the Ink Products & Segments (Mass) Team, you will lead innovation and execute on small business credit card product strategy and development.
You will focus on identifying and implementing new, highly marketable value streams that differentiate the Ink suite of credit cards.
You will be responsible for identifying, evaluating, and implementing features and benefits that attract prospective cardholders and increase existing customer engagement and satisfaction.
Job Responsibilities:
* Empathize with small business owners and understand the unique needs of this segment
* Review and understand insights to lead change for small business card holders, using a data-driven approach
* Keep pulse on the external ecosystem to help drive the product strategy
* Help to plan and drive any enhancements, optimizations and/or refreshes in this customer segment
* Collaborate with other internal stakeholders (i.e., Corporate Functions, Acquisitions, Business Development, Rewards & Benefits, Market Research/Insights, Competitive Intelligence, Analytics, and Finance) to evaluate opportunities, identify gaps, and implement solutions
Required Qualifications, Capabilities, and Skills:
* Bachelor's Degree
* Experience working with data analytics
* Strategic thinking and creative problem-solving skills
* Ability to tell a story from large sets of data in order to influence decision making
* Strong collaboration, communication, relationship, and project management skills, along with an attention to detail
Preferred Qualifications, Capabilities, and Skills:
* Previous experience at a financial institution
* Understanding of the key pieces of a Profit and Loss (P&L) statement
* Ability to lead and influence large teams of cross-functional internal stakeholders to lead business results
* Committed to designing experiences with a customer-first mindset
* Possess excellent senior-level communication skills, both written and oral
* Consulting Experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a compe...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:33
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Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Small Business Payments, you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.
As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Our team is cross-disciplinary - we love to create delightful experiences and solving real user problems.
Authenticity, inclusion, growth and a passion for all things product design are at the core of our team culture and values.
The team is expanding and we are looking for a new team member to grow with us.
Job responsibilities
• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Chase is a leading financial services firm, hel...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:32
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Control Manager within Risk Management & Compliance (RM&C) CFO, you play a critical role in maintaining a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk.
Our team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management and Control Governance & Reporting.
This position requires a candidate with deep knowledge and technical expertise in the implementation and maintenance of a comprehensive SEC and External Risk reporting control environment.
Leveraging this expertise, you will have the opportunity to:
* Develop, enhance, and monitor the risk and control framework & enable strategic initiatives by providing risk and control design expertise related to financial reporting
* Advise and influence senior leaders and business executives on key decisions and major risk and control initiatives
* Be part of a diverse and talented team of RM&C CFO Control Managers committed to a comprehensive SEC, CCAR and External Risk reporting control environment [MC(U1] [LL(U2]
Job Responsibilities
* Lead the end-to-end analysis of the control environment to identify significant gaps and weaknesses, determine root cause of control breaks, and review actions taken to remediate issues, as related to RM&C CFO and the Allowance for Credit Losses (ACL) processes across the Firm
* Define or enhance roles & responsibilities (RACI) in the end-to-end control analysis with various groups in the Firm as related to financial reporting and the ACL calculation
* Coordinate regulatory examination and internal/external audit activities related to the Allowance for Credit Losses, and work with teams across Finance and Risk to deliver consistent submissions across various areas and drive satisfactory outcomes for exams and audits
* Coordinate material risk identification for Allowance for Credit Losses processes by partnering with Wholesale Risk, Consumer Risk and other stakeholders to deliver a comprehensive and consistent analysis of the risks impacting Allowance results
* Drive enhancements of the Firmwide Allowance and Risk Controllers standards; perform testing on the implementation of these standards and drive the adoption of best practices within the Risk Controllers organization
* Execute key Compliance and Operational Risk deliverables, including Compliance Risk Asses...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:31
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III - Card Data Platform Engineer within the Consumer and Community Bank - Credit Card Technology Team, you serve as an integral part of an agile team that works to enhance, build, and deliver data collection, storage, access, and analytics in a secure, stable, and scalable manner.
Your responsibilities include implementing critical technology solutions across various technical domains within different business functions to support the firm's business objectives.
Leveraging your profound technical expertise and problem solving skills, you will promote significant business impact and address a wide range of challenges involving multiple data pipelines, data architectures, and other data consumers.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
* Designs and delivers trusted data collection, storage, access, and analytics data platform solutions in a secure, stable, and scalable way
* Defines database back-up, recovery, and archiving strategy
* Design and develop data pipelines to ingest, store, and process data from multiple sources
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification in software engineering concepts and 3+ years applied experience
* Experience with AWS cloud technologies, including S3
* Experience with SQL-based technologies (e.g., MySQL/ Oracle DB)
* Proficient in coding in one or more languages; Java or Python
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Cloud implementation experience with AWS including Data Services, Data De/Serialization, Data Security
* Experience with statistical data analysis and ability to determine appropriate tools and data patterns to perform analysis
* Dem...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:31
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:30
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Corporate Technology, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job Responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required Qualifications, Capabilities, And Skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in system design, application development, testing, and operational stability
* Proficient in coding in one or more languages-Big data stack Spark, Impala, or AWS including Redshift, S3, EMR, SQS, etc
* Experience with Core Java, collections, Exception Handling, Generics & Multithreading, Spring boot, JavaScript
* Strong understanding of data, data modeling and database methodologies and architecture disciplines
* Advanced SQL and data management knowledge
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.
Preferred Qualifications, Capabilities, And Skills
* AWS Cloud Certification and other relevant certifications are a plus
* Familiarity with modern front-end technologies
* Exposure to cloud technologies
JPMo...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:30
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:29
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channels--Managing & Servicing product group, you are an integral part of the team that innovates new servicing product offerings.
You will partner with both digital and Operations counterparts to create connected servicing experiences across all channels.
You leverage customer feedback and data to identify opportunities.
You guide the successful launch of new deliveries, utilizing your deep understanding of how to get a product off the ground.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams (especially technology, design, data, and operations) to deliver exceptional customer experiences.
Job responsibilities
* Develops a product strategy and product vision that delivers value to customers
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Translate high-level servicing opportunities into an actionable backlog that improves Customer satisfaction and reduces operating expenses; own, maintain, and prioritize backlog
* Partner across design, data, and tech to deliver large-scale initiatives
* Support lines of business in their servicing needs that require the app and website
* Partner with the Operations team to deliver systemic solutions for a consistent servicing experience across digital, call center, and branch
* Deliver experiments that demonstrate quantifiable impact to operating expenses
* Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management or a relevant domain area
* Strong verbal and written communication skills; ability to balance communication of business outcomes and technical requirements
* Experience partnering with data & analytics to design and deliver quantifiable experiments
* Experience partnering with Design on discovery and customer research
* Experience partnering with Technology on backlog prioritization and refinement
* Ability to operate independently and prioritize a large body of work
* Advanced knowledge of the product development life cycle, design, and data analytics
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Preferred qualifications, capabili...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:28
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Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
Lead a team across the US and Canada to drive the launch of digital onboarding solutions for small business payments customers.
Drive meaningful business impact by transforming the experience of becoming a Chase Payment Solutions customer for both digital opening flows from our US and Canadian websites and via sales-assisted digital boarding.
Partner directly with a strategic external partner in Canada to support their delivery of a custom, integrated onboarding flow for merchant services accounts.
As a Product Director in the small business payments team, you lead innovation through the development of products and features that delight customers.
As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services.
We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses.
Together, J.P.
Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S.
The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities
* Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
* Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
* Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
* Owns product performance and is accountable for investing in enhancements to achieve business objectives
* Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
* Manages both self-serve and sales-assisted digital onboarding channels across the US and Canadian regions
* Serves as the produ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:28
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Join the team that supports the Regulatory & Event Operations to do the right thing for our customers.
If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Quality Specialist role is for you.
As a Quality Specialist IV in Regulatory & Event Operations (REO), you will review the completed work from the different areas within REO against policies and procedures.
This role requires a deep understanding of the processes and capability of identifying process errors or procedure gaps and recording these in a clear, concise manner.
Job responsibilities
* Prioritize diverse workloads
* Recommends and implements enhancements to improve effectiveness and efficiency of systems
* Influence decisions that are guided by policies and that will have potential impact on controls
* Specialized functional or technical knowledge that allows for independent thought and action
* Execution of control initiatives
* Abide by all applicable regulatory and department practices and procedure
Required qualifications, skills, and capabilities
* Proficient using Windows Operating Systems and Microsoft Office tools
* Ability to work independently and in a team environment
* Effectively prioritize work to ensure efficiency
* Able to evaluate and analyze data from multiple sources in a fast-paced environment
* Customer-centric focus coupled with the ability to balance against controls
* Supports business processes and works in a specialized function/role
* Possess specialized functional or technical knowledge that allows for independent thought and action on important department activities
Preferred qualifications, skills, and capabilities
* Proven ability to deal with ambiguity, think critically, solve problems, plan and meet deadlines
* Strong problem solving and decision making skills
* High level of independent decision making & judgment under minimal supervision
* Quality Experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcar...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:27
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Join our Home Lending Servicing Financial Analysis team and be responsible for partnering across the firm to provide financial and strategic analysis, oversight, and coordination of budgeting and forecasting.
Our Financial Analysis teams are responsible for a wide range of activities including financial control, forecasting and budgeting, analysis of financial/business metrics, delivery of weekly/monthly/quarterly management reporting, development of new reporting capabilities (e.g.
dashboards), and advising the line of business CFOs & Servicing leadership on how to increase profitability and efficiencies.
As a Senior Associate in Finance and Business Management in our Home Lending Serving Financial Analysis team, you will analyze, prepare, and reconcile accounting and technical data as well as prepare reports, while always thinking of and devising ways to streamline and minimize cycle times through automated applications and process improvement.
You will also help develop recommendations effecting business procedures and operations and maintain financial and reporting systems.
In addition, you will assist the department and other team members with special projects or components of other projects as needed.
Job Responsibilities:
* Manage annual/continual financial planning activities for product areas, providing business rationale and decisions for all month-end financial performance and forecasting, conducting reviews and analysis on product financial performance, consumption/demand planning, budgeting, billing, trends, and exception reports
* Conduct efficiency reporting, analytics and strategy - including, but not limited to - location strategy, span of control, reporting and analytics
* Create financial business cases supporting business initiatives
* Report on and monitor key metrics, driving data quality initiatives across the product area, and helping define future needs of the product area
* Develop and track performance metrics, create presentations with effective storytelling, and generally providing financial analysis on a variety of topics to senior management
* Perform variance analysis to understand the key drivers of the results and presenting commentary to senior managers, explaining changes from prior forecasts/budgets
* Help design new reports and dashboards to efficiently deliver the financial results to senior management
Required Qualifications, Skills, and Capabilities:
* Bachelor's degree in Accounting, Finance or a subject of a technical nature
* 4+ years of Financial Services, and/or accounting/controller experience
* Advanced skills in Excel and PowerPoint
* Proficiency with data mining/gathering and manipulation of data sets
* Ability to create ad hoc reporting for senior management
* Proven track record for executing on special projects / assignments, often with little lead time or information
* Strong analytical and problem solving skills with ...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:27
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You have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As such, an employment offer for this position is conti...
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Type: Permanent Location: Cary, US-NC
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:26
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Be part of a dynamic team where your distinctive skills will contribute to a winning culture and team.
As a Databricks Cloud Big Data Engineer III at JPMorgan Chase within the Enterprise technology in Employee Experience Employee Core Data Platform (Palmos) Group, you serve as a seasoned member of an agile team to design and deliver trusted data collection, storage, access, and analytics solutions in a secure, stable, and scalable way.
You are responsible for developing, testing, and maintaining critical data pipelines and architectures across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Supports review of controls to ensure sufficient protection of enterprise data
* Being responsible for advising and making custom configuration changes in one to two tools to generate a product at the business or customer request
* Updating logical or physical data models based on new use cases
* Frequently uses SQL and understands NoSQL databases and their niche in the marketplace
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
* Identifies hidden problems and patterns in data proactively and uses these insights to drive improvements to coding hygiene and system architecture.
* Contributes to software engineering communities of practice and events that explore new and emerging technologies.
* Adds to team culture of diversity, equity, inclusion, and respect.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience.
* Experience with AWS EMR, Apache Spark - Scala, Python, Kafka and Infrastructure as Code (IaC) tools like Terraform.
* Knowledge on AWS Lake Formation, AWS Glue Data Catalog and fine-grained access control.
* Hands-on practical experience in system design, application development, testing, and operational stability.
* Experience across the data lifecycle
* Significant experience with statistical data analysis and ability to determine appropriate tools and data patterns to perform analysis
* Proficient in coding in one or more languages (Python, Pyspark.).
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern ...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:25
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
* Bilingual English and Spanish required
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities g...
....Read more...
Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:25
-
As Conference & Events Executive, you’ll coordinate the planning and execution of all events and oversee operational delivery to ensure customer satisfaction.
This role reports to the Director of Sales & Marketing and is responsible for delivering successful events across the segments of sporting, weddings, corporate, MICE and ADHOC short lead business.
YOUR DAY TO DAY
• Ensure the whole client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey
• Liaise with and manage key internal relationships with Food & Beverage Service, Kitchen, Front Office, Concierge and other relevant departments
• Prepare and actively participate in BEO and Group Resume planning, and join weekly operational meetings to communicate key events with the relevant team members
• At pre-event planning stage, consult with meeting planners to optimise all elements of the meeting/event including space, meeting/break flow, menu and design etc.
to improve meeting efficiencies
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Responsible for Delphi diary management with consideration of yielding tactics through upselling to maximise revenues but also ensure a memorable guest experience
• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
• Ensure that finance processes are implemented and adhered to, to ensure timely deposit and final payments are made by the client
• Work with the Operational teams to ensure accurate and timely posting of all conferences, events and groups
WHAT WE NEED FROM YOU
• A love of creating exceptional events, and seeing them through to fruition
• Available to work Saturdays when the business requires in particular large weddings
• Able to build rapport and create meaningful relationships with colleagues and clients alike
• Exceptional project skills with a knack for juggling multiple projects simultaneously, and the ability to problem solve.
• Education – Bachelor’s Degree, higher education or equivalent in Hospitality or related field
• Experience – 2+ years’ experience in a hotel setting or related field and a knowledge of Opera Systems preferred
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are commi...
....Read more...
Type: Permanent Location: Double Bay, AU-NSW
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:24
-
J.P.
Morgan Advisors, the ultra-high net worth division of J.
P.
Morgan Wealth Management, offers U.S.
based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest and most respected financial firms in the world.
Our small size and broad scope allow us to customize solutions tailored to clients' specific needs.
As a Program Manager within the J.P.
Morgan Advisors Business Partnership group, you will play a pivotal role in fostering cooperation between J.P.
Morgan Advisors and other business lines such as Commercial and Investment Bank, Business Banking, Private Bank, etc., to cater to our clients' needs.
You will frequently interact with Financial Advisors, internal J.P.
Morgan Asset Management stakeholders, and cross-business line partners to streamline the flow of business opportunities.
By collaborating on special projects with the Wealth Partners team, you will gain exposure to various areas of expertise related to wealth management.
Job Responsibilities:
* Prioritize and respond to a large volume of in-bound inquiries from advisors seeking connectivity to JPMC's lines of business on behalf of clients' business needs
* Engage with advisors to profile the opportunity (e.g.
size of business, nature of services needed, etc.) in order to best direct the opportunity within the firm; develop feedback loop to track outcomes
* Create and maintain activity trackers used to develop monthly metrics reports and performance dashboards
* Partner with Data, Strategy and Market Leadership program teams to facilitate cross line of business engagement and to report activity as part of firmwide initiatives
* Develop and maintain internal reference materials, presentations and training programs to promote awareness of cross line of business resources (e.g.
intranet, advisor resource guide, business updates, internal council meetings, etc.)
* Understand and communicate the organizational structure and capabilities of JPMC lines of business and corporate functions
* Ensure regular dialogue and engagement between key stakeholders of cross line of business partners and JPMA leaders
Required qualifications, capabilities, and skills:
* Bachelor's degree
* At least 3 years of experience in financial services, banking or wealth management
* Proven ability to develop relationships with internal and external stakeholders and effectively execute initiatives
* Experience in simultaneously manage multiple projects with strong attention to detail
* Proficiency in Microsoft Word, Excel and PowerPoint (PitchPro)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small busin...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:24
-
Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution.
Our Product Transformation Agility Leads play a vital role in driving solution delivery teams to success.
As a leader with agile expertise, you will guide the Product Operating Model Transformation (POM) through innovation and collaboration, shaping strategic pathways for continuous improvement and top-notch product delivery.
Your focus on prioritization, planning, ways of working, and tooling will influence the future of our Adoption and Delivery & Operational excellence.
Through adept facilitation, you empower Product and Engineering team members, fostering engagement and enabling peak performance to propel our teams towards strategic objectives.
As an Product Transformation Agility Lead in the Product Agility Office, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams.
Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance.
As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function.
Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.
Job responsibilities
* Lead and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals
* Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership
* Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions
* Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
* Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
* Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frame...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:23
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Destrehan, US-LA
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:23
-
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Corporate Technology for Enterprise Technology Business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities:
* Techno-functional expertise in the financial domain, driving business stakeholder engagements.
* Manage Business stakeholder relationship, particularly in the US time zone.
Document requirement on an ongoing basis and liaise between Tech development teams and Business.
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills:
* Formal training or certification on Software Engineering concepts and 3+ years applied experience
* Solid hands-on experience with Relational Databases, advanced SQL performance tuning
* Exposure to Data Science / Machine Learning projects using Pandas, Numpy, Polars or other ML libraries
* Experience on building data analytics solutions using business intelligence tools such as ThoughtSpot, Tableau, Qlickview
* Experience with Python programing language including advanced features such as decorators, collections and generators to handle large volumes of data
* Experience in designing building, and optimizing ETL data pipelines using Databricks, Pyspark, and SparkSQL
* Hands-on practical experience in system design, application development, testing, and operational stability
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Demonstrated knowledge of software applications and technical proce...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:22
-
Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?
As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances.
The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating.
The main objective is to expedite collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible.
A second objective is to expedite the posting of payment information, allowing the customer to update their account records.
Job responsibilities:
* Oversee daily workflow of specific workgroups and/or segments of the workflow process
* Manage a team of full and part-time front line employees
* Handle complex customer relationships while utilizing service improvement tools and methodologies
* Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
* Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
* Provide guidance and development of the Team Leaders and Operations team members
Required qualifications, skills and capabilities:
* Minimum 2 years supervisory/leadership experience
* Ability to lead, direct, and be visible to staff and direct reports
* Ability to coordinate and organize work while meeting and handling multiple deadline processes
* Demonstrated ability to multi-task and balance numerous activities simultaneously
* Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
* Good decision-making skills as well as exceptional written and verbal communication skills
* Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Preferred qualifications, skills and capabilities:
* Experience in Remittance processing environment
Schedule: Monday - Friday, 3:30pm - 12am
Shift differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise.
Work schedule might be subject to change.
A Government Security Clearance may be required for this position.
This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S.
Legal Permanent Residence
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most pr...
....Read more...
Type: Permanent Location: Elgin, US-IL
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:21
-
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Global Finance Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years of applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Expert proficiency in Java, AWS and Scala
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
Preferred qualifications, capabilities, and skills
* Artificial Intelligence and Machine Learning experience
* Cloud migration experience (on-prem to public cloud)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:21
-
The Claims, Disputes and Recovery (CDR) organization within Fraud and Consumer Protection Services (FCPS) is responsible for processing customer disputes of Retail and Credit Card transactions in accordance with Regulation E and Regulation Z guidelines.
The CDR Controls Support team is responsible for the oversight of issue management, control monitoring and exam activities for Claims, Disputes and Recovery.
This role is specifically aligned to the Issue Management pillar under the Control Support organization within CDR.
As a Business Analysis Associate II, you will work with Claims, Disputes, and Fraud Recovery on control related initiatives such as Controls Testing, Controls Monitoring, Controls Evaluation, and Issue Management to ensure outcomes meet Control and Regulatory requirements.
Additionally, you will work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results.
Job Responsibilities
* Lead a team of Business Analysts and /or Associates and process tasked with identifying operational concerns
* Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
* Collaborate with business partners, controls, and leadership to ensure proper handling of shared files includes controls measures and process enhancements
* Establish/Create/Analyze reports relevant to Business Control Support responsibilities
* Elicit project or initiative requirements using document analysis, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
* Analyze production output to identify operational risk and to confirm compliance with regulatory obligations
* Work with stakeholders from across the organization to understand Risks and Controls associated with the CDR processes
* Develop relationships with key partners to manage solutions end to end across the FCPS space and applicable external teams.
* Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
* Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
* Lead fact based decision making on control projects and initiatives to drive the organization forward
Required Qualifications, Capabilities and Skills
* 2+ years' experience in Controls Support or similar role (Controls Testing, Controls Monitoring, Controls Evaluation, and Issue Management (Emerging Concerns and Action Plans))
* 3+ years' experience in leading a team
* Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into ...
....Read more...
Type: Permanent Location: Elgin, US-IL
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:20
-
As a Wholesale Know Your Customer (KYC) Associate, you will be focused liaising with the Transition Management, the Front Office or the Client to request, gather, review and verify documents to meet KYC requirements as it pertains to new client relationships in the Corporate & Investment Bank (CIB).
As a Wholesale KYC Associate, you will be onboarding incremental business to existing relationships in the CIB, partnering with the WKO Maker teams offshore to ensure the KYC records are completed accurately and on time, and completing a remediation to the JPMorgan Global Anti-Money Laundering (AML) Standards for all active CIB clients.
Job Responsibilities
* Clearly and efficiently communicate to Front Office/Transition Management/Middle Office teams
* Coordinate with Sales, Bankers, Relationship Managers, Account Opening teams and clients to acquire outstanding client Customer Due Diligence (CDD) and/or Regulatory documentation
* Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues
* Ensure Customer Due Diligence (CDD) and/or Regulatory documentation are accurate and complete when captured in source systems
* Escalate client and business issues to senior management
* Perform public and internal research to compile Anti-Money Laundering (AML)/Non-AML due diligence information
* Manage an active and dynamic pipeline of mandates
* Understand Legal Entity structures along with Anti-Money Laundering (AML) and Regulatory Subject Matter Expert such as FinCEN, MiFid
Required qualifications, skills and capabilities
* Ability to properly identify AML risks and apply the AML/KYC policy concepts
* Excellent attention to detail
* Strong client focus and ability to partner with various internal groups
* Strong verbal and written communication skills.
* Independent, self-motivated with an ability to adapt and be flexible in a team environment
* Ability to multi-task effectively and leverage internal resources
* Strong analytical and problem-solving skills, combined with excellent time management and organizational skills.
Preferred qualifications, skills and capabilities
* BA/BS degree or equivalent work experience in financial services
* 2 years relevant experience in AML/KYC, Risk Management, Security, Law enforcement specific to fraud and illicit money movement
* Working knowledge of risk factors that may impact specific products and industries
* Previous credit training or underwriting experience and the ability to navigate client relationships and product usage
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:19
-
As a Community Home Lending Advisor, you have an opportunity to promote mortgage loan originations particularly focused on minority and low to moderate income communities.
Your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan.
Rely on your passion and dedication to helping others, by providing exceptional customer service, to build long-term relationships with customers and partners at Chase as well as with those in the community you server.
You will have additional support as you partner with the other Chase specialists, such as Business Development Managers, Community Managers, and other community roles.
In addition to supporting existing Chase customers you will actively seek to cultivate new clients through external relationships with real estate agents, non-profit organizations, housing agencies and others.
Job responsibilities
* Maintain an active knowledge of Chase home lending products, as well as local housing assistance programs and grants available for down payment and/or closing cost assistance
* Promoting mortgage products to existing Chase customers and to other customers in the community you serve, continually engaging with a pipeline of customers 'not mortgage ready' for home ownership through education and counseling processes until they are ready to apply, while maintaining compliance with current lending guidelines and Chase policies
* Act as the internal and external mortgage expert, conduct productive activities that promote mortgage loan originations with external relationships in the community you serve
* Partner with the branch team, by providing training on products and services, , meeting with their customers and introducing new clients to bankers for additional products and services
* Create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing and other marketing efforts
* Serve as the single point of contact through the customer mortgage loan origination process while being adept at addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from initial engagement to application through closing
Required qualifications, capabilities, and skills
* A Bachelor's degree or equivalent work experience in sales and/or real estate
* Five years of proven mortgage sales experience including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-09-27 08:25:19
