-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:33
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:32
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:32
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:31
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:30
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:30
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:29
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:28
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:28
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:27
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:26
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:26
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:25
-
Assist customers and manage cash register.
Maintain neatness and cleanliness of the fuel center.
Recover stock, fill out incident and security reports, and maintain compliance documentation.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Familiarity with industry/technical terms and processes
* Ability to work in a fast-paced environment
* Ability to work without direct supervision
DESIRED
* Any related experience
* Knowledge of company policies, procedures, and organizational structure
* Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
* Pump gas
* Complete daily tour and inspection
* Fill out incident and security reports
* Clean up fuel spills ...
....Read more...
Type: Permanent Location: Warrenton, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:25
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:24
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:23
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:23
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:22
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:21
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:21
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:20
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:19
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:19
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:18
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:17
