-
Description & Requirements
Maximus is seeking an Instructional Design Specialist to support the design, development, and delivery of enterprise learning programs.
This role is part of the Learning & Development function within Human Resources and plays a key role in building employee skills and strengthening organizational capability.
We are looking for an individual who is passionate about creating and delivering engaging learning experiences.
The ideal candidate will collaborate effectively with subject matter experts and business partners, develop instructional content that resonates with learners, and maintain realistic learning environments that mirror production tools and workflows.
Strong presentation skills, instructional design expertise, communication, time management, and organizational skills are essential for success in this role.
This role requires the ability to create an engaging learning environment for employees across roles and levels.
Experience in Corporate Learning & Development, or exposure to corporate learning environments and understanding of organizational learning practices, is highly desired.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop e-learning and blended learning content and ensure future accessibility of training materials.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Design and develop ongoing training materials for system enhancements, releases, initiatives, and workflows.
- Consult with internal stakeholders to identify new requirements and strategies.
- Capture and diagram workflow processes.
- Adjust throughout the project to ensure the successful attainment of the learning and training objectives.
- Manage the development and refinement of data tracking processes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, including e-learning and blended learning content development.
- Proficiency with Articulate 360 (Storyline and Rise) and Canva for visual design.
- Experience writing storyboards and scripts for learning content.
- Demonstrated ability to create engaging and effective presentations for diverse audiences.
- Exposure to corporate learning environments and understanding of organizational learning practice, preferred.
- Proven ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams to gather content and ensure alignment with learning objectives.
- Strong organizational skills with the ability to manage multiple tasks and deadlines while maintaining quality standards.
- Applied understanding of multiple learning modalities, including instructor-led training (ILT), virtual ILT, online learning, and learning partnerships.
- A...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:49
-
Description & Requirements
Maximus is seeking an Instructional Design Specialist to support the design, development, and delivery of enterprise learning programs.
This role is part of the Learning & Development function within Human Resources and plays a key role in building employee skills and strengthening organizational capability.
We are looking for an individual who is passionate about creating and delivering engaging learning experiences.
The ideal candidate will collaborate effectively with subject matter experts and business partners, develop instructional content that resonates with learners, and maintain realistic learning environments that mirror production tools and workflows.
Strong presentation skills, instructional design expertise, communication, time management, and organizational skills are essential for success in this role.
This role requires the ability to create an engaging learning environment for employees across roles and levels.
Experience in Corporate Learning & Development, or exposure to corporate learning environments and understanding of organizational learning practices, is highly desired.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop e-learning and blended learning content and ensure future accessibility of training materials.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Design and develop ongoing training materials for system enhancements, releases, initiatives, and workflows.
- Consult with internal stakeholders to identify new requirements and strategies.
- Capture and diagram workflow processes.
- Adjust throughout the project to ensure the successful attainment of the learning and training objectives.
- Manage the development and refinement of data tracking processes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, including e-learning and blended learning content development.
- Proficiency with Articulate 360 (Storyline and Rise) and Canva for visual design.
- Experience writing storyboards and scripts for learning content.
- Demonstrated ability to create engaging and effective presentations for diverse audiences.
- Exposure to corporate learning environments and understanding of organizational learning practice, preferred.
- Proven ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams to gather content and ensure alignment with learning objectives.
- Strong organizational skills with the ability to manage multiple tasks and deadlines while maintaining quality standards.
- Applied understanding of multiple learning modalities, including instructor-led training (ILT), virtual ILT, online learning, and learning partnerships.
- A...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:49
-
Description & Requirements
Maximus is seeking an Instructional Design Specialist to support the design, development, and delivery of enterprise learning programs.
This role is part of the Learning & Development function within Human Resources and plays a key role in building employee skills and strengthening organizational capability.
We are looking for an individual who is passionate about creating and delivering engaging learning experiences.
The ideal candidate will collaborate effectively with subject matter experts and business partners, develop instructional content that resonates with learners, and maintain realistic learning environments that mirror production tools and workflows.
Strong presentation skills, instructional design expertise, communication, time management, and organizational skills are essential for success in this role.
This role requires the ability to create an engaging learning environment for employees across roles and levels.
Experience in Corporate Learning & Development, or exposure to corporate learning environments and understanding of organizational learning practices, is highly desired.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop e-learning and blended learning content and ensure future accessibility of training materials.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Design and develop ongoing training materials for system enhancements, releases, initiatives, and workflows.
- Consult with internal stakeholders to identify new requirements and strategies.
- Capture and diagram workflow processes.
- Adjust throughout the project to ensure the successful attainment of the learning and training objectives.
- Manage the development and refinement of data tracking processes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, including e-learning and blended learning content development.
- Proficiency with Articulate 360 (Storyline and Rise) and Canva for visual design.
- Experience writing storyboards and scripts for learning content.
- Demonstrated ability to create engaging and effective presentations for diverse audiences.
- Exposure to corporate learning environments and understanding of organizational learning practice, preferred.
- Proven ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams to gather content and ensure alignment with learning objectives.
- Strong organizational skills with the ability to manage multiple tasks and deadlines while maintaining quality standards.
- Applied understanding of multiple learning modalities, including instructor-led training (ILT), virtual ILT, online learning, and learning partnerships.
- A...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:49
-
Description & Requirements
Maximus is seeking an Instructional Design Specialist to support the design, development, and delivery of enterprise learning programs.
This role is part of the Learning & Development function within Human Resources and plays a key role in building employee skills and strengthening organizational capability.
We are looking for an individual who is passionate about creating and delivering engaging learning experiences.
The ideal candidate will collaborate effectively with subject matter experts and business partners, develop instructional content that resonates with learners, and maintain realistic learning environments that mirror production tools and workflows.
Strong presentation skills, instructional design expertise, communication, time management, and organizational skills are essential for success in this role.
This role requires the ability to create an engaging learning environment for employees across roles and levels.
Experience in Corporate Learning & Development, or exposure to corporate learning environments and understanding of organizational learning practices, is highly desired.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop e-learning and blended learning content and ensure future accessibility of training materials.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Design and develop ongoing training materials for system enhancements, releases, initiatives, and workflows.
- Consult with internal stakeholders to identify new requirements and strategies.
- Capture and diagram workflow processes.
- Adjust throughout the project to ensure the successful attainment of the learning and training objectives.
- Manage the development and refinement of data tracking processes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, including e-learning and blended learning content development.
- Proficiency with Articulate 360 (Storyline and Rise) and Canva for visual design.
- Experience writing storyboards and scripts for learning content.
- Demonstrated ability to create engaging and effective presentations for diverse audiences.
- Exposure to corporate learning environments and understanding of organizational learning practice, preferred.
- Proven ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams to gather content and ensure alignment with learning objectives.
- Strong organizational skills with the ability to manage multiple tasks and deadlines while maintaining quality standards.
- Applied understanding of multiple learning modalities, including instructor-led training (ILT), virtual ILT, online learning, and learning partnerships.
- A...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:48
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:48
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:48
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:47
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:47
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:46
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:46
-
Description & Requirements
Maximus is seeking an Instructional Design Specialist to support the design, development, and delivery of enterprise learning programs.
This role is part of the Learning & Development function within Human Resources and plays a key role in building employee skills and strengthening organizational capability.
We are looking for an individual who is passionate about creating and delivering engaging learning experiences.
The ideal candidate will collaborate effectively with subject matter experts and business partners, develop instructional content that resonates with learners, and maintain realistic learning environments that mirror production tools and workflows.
Strong presentation skills, instructional design expertise, communication, time management, and organizational skills are essential for success in this role.
This role requires the ability to create an engaging learning environment for employees across roles and levels.
Experience in Corporate Learning & Development, or exposure to corporate learning environments and understanding of organizational learning practices, is highly desired.
This is a remote position.
Essential Duties and Responsibilities:
- Design and develop e-learning and blended learning content and ensure future accessibility of training materials.
- Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
- Design and develop ongoing training materials for system enhancements, releases, initiatives, and workflows.
- Consult with internal stakeholders to identify new requirements and strategies.
- Capture and diagram workflow processes.
- Adjust throughout the project to ensure the successful attainment of the learning and training objectives.
- Manage the development and refinement of data tracking processes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, including e-learning and blended learning content development.
- Proficiency with Articulate 360 (Storyline and Rise) and Canva for visual design.
- Experience writing storyboards and scripts for learning content.
- Demonstrated ability to create engaging and effective presentations for diverse audiences.
- Exposure to corporate learning environments and understanding of organizational learning practice, preferred.
- Proven ability to collaborate effectively with subject matter experts (SMEs) and cross-functional teams to gather content and ensure alignment with learning objectives.
- Strong organizational skills with the ability to manage multiple tasks and deadlines while maintaining quality standards.
- Applied understanding of multiple learning modalities, including instructor-led training (ILT), virtual ILT, online learning, and learning partnerships.
- A...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:46
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:45
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:45
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:45
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:44
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:44
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:44
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:43
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:43
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:43
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:42
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:42
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:42
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:42
-
Description & Requirements
This position will support our Centers for Medicare & Medicaid Services (CMS).
The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests.
The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
This is a fully remote, temporary position with a projected end date late August, 2026 and will require a vetting process.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but are not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescr...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 02:38:41
