-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:25
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:23
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:22
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:22
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:21
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:20
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:17
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:15
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:12
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:10
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:08
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:06
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:02
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Essential Duties and Responsibilities:
- Plan, manage, and oversee infrastructure delivery services.
- Assist with project budget, resources, and schedule.
- Ensure deliver of project lifecycle documents, including, but are not limited to, Project Plan, Installation Plan, Standard Operating Procedures (SOPs), Systems Design Document, Configuration Management (CM) Plan, Release Management Plan, & Risk Management Plan.
- Track costs, schedule, and project performance, and take corrective actions, when necessary, to ensure that projects are within budget, on schedule, and meet quality standards & customer satisfaction.
- Utilize Project Management (PM) lifecycle and Systems Development Lifecycle (SDLC) methodologies.
Minimum Requirements
- Bachelor's degree required.
- Minimum of 5 years of project management experience required.
- Minimum 5 years of IT project management experience within the tolling and call center spaces.
Preferred Skills and Qualifications
- Project Management Professional (PMP).
- Experience in a variety of project management methodologies including Agile and Waterfall.
#LI-Onsite #maxPriority #HotJobs0512LI #HotJobs0512FB #HotJobs0512X #HotJobs0512TH #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
115,000.00
Maximum Salary
$
125,000.00
*
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:29:00
-
Essential Duties and Responsibilities:
- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
- Act as the primary contact for the state client.
- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.
- Oversee all project administrative operations including budget, financial controls, and human resources.
- Plan, develop and schedule priorities for achieving operational and performance goals.
- Review management, productivity, and financial reports and studies to ensure program objectives are met.
- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
- Perform other duties as assigned by management.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Experience leading day-to-day operations of state tolling contracts.
- Experience leading day-to-day operations for a large call center (~700 contact center agents) including meeting all KPIs, SLAs, quality, and compliance requirements.
- Must currently live in, or, be willing to relocate to New York state.
- Experience implementing a State contract of at least 750 people.
- Project Management Professional (PMP) certification.
- Experience creating and presenting reports to clients, highlighting successes, identifying opportunities for improvement, and creating and leading process improvement efforts.
#LI-Onsite #HotJobs0512LI #HotJobs0512FB #HotJobs0512X #HotJobs0512TH #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retireme...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:58
-
Essential Duties and Responsibilities:
- Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.
- Monitor schedule progress, and implement corrective measures as needed.
Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status information to stakeholders.
- Implement solutions to improve or enhance processes and services provided to our customers.
- Lead continuous improvement teams.
- Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.
Minimum Requirements
- Bachelor's Degree
- 7-10 years of experience
- Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.
- Ability to work on multple projects under time constraints.
- Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.
- Strong verbal and written communication skills required.
- Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.
- Experience in managing large corporate initiatives.
- Excellent working knowledge of MS Office products.
- Supervisory or management experience preferred.
- Experience using Smartsheet and Jira preferred.
- Experience in both Waterfall and Agile methodologies highly preferred.
- PMP certification highly preferred.
- Agile certification highly preferred.
- Experience in Health Care/Business Administration or related field preferred.
- Experience leading state government project implementation within the tolling and call center space.
- Project Management Professional (PMP) certification.
- Must currently live in, or, be willing to relocate to New York state.
#LI-Onsite #HotJobs0512LI #HotJobs0512FB #HotJobs0512X #HotJobs0512TH #TrendingJobs #HotJobs0526LI #HotJobs0526FB #HotJobs0526X #HotJobs0526TH
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compe...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:56
-
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Residency within 100 miles of Albany, NY.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#NYSOHPriority #Remote #HotJobs0526LI #HotJobs0526FB #HotJobs0526X #HotJobs0526TH #TrendingJobs #LI-Remote
EEO Statement
Maximus is an equal opportunity employer.
We eval...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:53
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:51
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:49
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:45
-
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing ma...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:43
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:40
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:37
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:36
-
1.
Technical Writing and Content Creation
• As defined within the approach to bidding, the Bid Writer will own a response or set of responses as part of a competitive tendering opportunity.
• They will be responsible for working closely with colleagues in the Growth Enablement Team to understand our solution proposals as they evolve and develop written responses that reflect/articulate these discussions clearly and comprehensively.
• They will draft responses that fully respond to or exceed commissioner requirements, developed in line with tender documentation (e.g.
ITT, specification, scoring criteria) and in adherence to agreed review/submission deadlines.
2.
Research
• Support opportunities by contributing to research and data gathering from both internal and external sources, aimed at strengthening our bid responses.
• Typical deliverables include case studies, management information and literature reviews.
• This will require positive, proactive relationship building with colleagues from key workstreams across the business (both operational and corporate services).
3.
Storyboarding
• Storyboarding is a critical part of the response planning process that increases bid writing efficiency and quality.
It helps Bid Writers understand the task, generate ideas and map out their writing before beginning the first draft.
• Bid Writers will be responsible for leading on their own particular responses during a storyboarding session, interviewing key bid and wider business stakeholders to obtain the relevant information to complete their response.
4.
Proofreading
• As part of each bid process, Bid Writers will be tasked with proofreading work and materials created by other team members in line with an opportunity-specific Proofing Checklist.
• They will be required to provide a high level of attention to detail that ensures the highest standard of bid submission.
5.
Content Management
• Bid Writers will provide ongoing support with the development and maintenance of Maximus' Content Library.
• This will include ensuring contract summaries, case studies and references remain up to date.
• It will also include regularly refreshing the team's collateral on key topics such as Social Value, Diversity, Equity and Inclusion, and Environmental Sustainability.
6.
Leveraging Artificial Intelligence (AI)
• Proficiency in and/or a willingness to embrace using AI-driven tools and technologies to enhance bid writing efficiency and quality is key.
• The team has access to a range of cutting-edge tools to support various elements of the bid process.
7.
Continuous improvement/lessons learnt
• Following each submission, Bid Writers will collaborate with Bid Managers to conduct a detailed lessons learnt process, providing feedback to improve future bidding activity.
• Detailed win/loss analysis conducted to understand the positives and areas for improvement within the bid results.
Key Internal Stakeholders & Re...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:28:32
