-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:06
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:05
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:04
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:04
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:03
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:02
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:02
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:01
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:01
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:12:00
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:59
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:59
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:58
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:57
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:56
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:56
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:55
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:54
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:54
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:53
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:52
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:52
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:51
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:51
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:50
