-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:22
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Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:21
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:21
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:20
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:19
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:19
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:18
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:18
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:17
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:16
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:16
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:15
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
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Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:14
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Unit Manager, Registered Nurse
Unit manager.
Qualified applicants with professional experience in the practice of geriatrics, nursing administration are encouraged to apply.
Qualifications include:
* RN or LPN graduate of an accredited school of nursing and currently licensed to practice nursing in TN
* Professional experienced in the practice of geriatrics
* demonstrated leadership and supervisory skills in nursing practice
* assists the DON in duties as needed
Job Responsibilities:
* Is responsible for maintaining clinical competency as evidenced by application integrated nursing knowledge and skills, leadership and communication skills.
* Utilized the nursing process in assessment, planning and implementing care.
* Exhibits organizational ability related to work flow, prioritizing to meet patient care needs.
* Practices continuous quality improvement thinking and problem solving skills.
Performance Requirements:
* Available "on-call" 24 hours, 7 days a week (or delegates to a qualified RN).
* Ability to communicate effectively with the medical/health care community, patients and families.
* Ability to interpret and implement regulations (state and federal).
* Ability to organize and implement systems to manage and enhance patient services.
* Ability to manage through delegation, goal setting, and building respect from all nursing staff through use of positive leadership principles.
* Ability to plan and direct nursing service in an interdisciplinary team environment.
* Must be able to make administrative decisions as required during the DON's and administrator's absence.
* Working knowledge of center's fire, safety and disaster procedures.
* Implements federal, state and local regulations pertaining to nursing service
Benefits, We got you covered....
* Earned Time Off
* Holiday Incentive Pay
* Health, Dental, Vision, Disability and Life insurance
* 401k with generous company contributions
* Competitive Pay
* Uniforms
* Tuition Reimbursement Opportunities
* Advancement Opportunities
* Patient Ratio Low
NHC offers a competitive compensation package including health, dental, vision, life and disability insurance, a generous 401k match, continuing education assistance and more.
If you are interested in joining a leader in senior care since 1971 and share our values of honesty, integrity and professionalism apply on-line at nhccare.com/careers
EOE
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Type: Permanent Location: Franklin, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:14
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Position: Food and Nutrition Services Aide
Pay: $11 - $15 / hour Depending On Experience
Are you looking to have fun in a work environment where you can express your talents and creativity, while making a difference in the lives of others? Come join our Food Nutrition Service Team! Palmettos of Bluffton fosters an environment of teamwork and provides opportunities in a culinary environment in a healthcare setting.
A Food Service Team Member performs various duties associated with the production and service of patient meals such as assist with minimal food prep, dish washer, food delivery, kitchen cleaning, and other duties as assigned.
Work Schedule : AM and PM Shifts available Every other weekend.
Job Type : Full Time
Why NHC? Palmettos of Bluffton is pleased to be a part of the NHC (National HealthCare Corporation) family with our home office in Murfreesboro, TN.
We are celebrating our 50-year Anniversary at National HealthCare Corporation!! We offer a culture of recognition, empowerment, and fun.
At NHC, we are all partners (employees) in a family - oriented work atmosphere where growth and opportunities are promoted.
We provide competitive compensation with performance wage rate increases.
ExperienceHealthcare food service experience preferred, not required
BenefitsEarned Time Off
Holiday Incentive Pay
Health, Dental, Vision, Disability and Life insurance
Flex Spending Plan
401k with generous company contributions
Flexible Schedule
Uniforms
Advancement Opportunities
Work Location:The Palmettos of Bluffton
3035 Okatie Highway
Okatie, SC 29909
If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/locations/palmettos-bluffton/
We look forward to talking with you!!
EOE
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Type: Permanent Location: Bluffton, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:13
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Job Title: Medicare Compliance Officer: Medicare Part C & D
Job Location: Murfreesboro, TN - Some travel required
Salary: Commensurate with experience
Job Description: National HealthCare Corporation seeks to hire a full-time Medicare Compliance Officer to join the Compliance Team.
Responsibilities include, but are not limited to the following:
Under the direction of the Corporate Compliance Officer, Partner will:
* Ensure required elements identified within NHC's Compliance Plan and the Federal Government Sentencing Guidelines are implemented, monitored, assessed, and adapted as needed for Medicare Parts C & D lines of service.
* Perform routine monitoring of federal and state issued documents to ensure timely communication to designated NHC parties, revision to internal work procedures, and/or implementation of new requirements with the assigned Medicare Parts C & D service lines.
* Develop, review and revise as necessary required Compliance training and education programs.
* Monitor and respond to reports received via the CTM, anonymous hotline, and any other avenue in which complaints are received related to Medicare Parts C & D service lines.
* Assist Corporate Compliance Officer & Operations in responding to allegations of fraud, waste, and abuse as well as developing & overseeing necessary corrective actions.
* Regularly review operational & clinical metric reports and participate in regularly scheduled meetings with operations and related parties for oversight of the Medicare Parts C & D lines of service.
* Provide compliance oversight of First Tier, Downstream, and Related Entities (FDRs) who provide services to NHC Advantage and/or Network Pharmacy.
The ideal candidate will possess the following qualification:
* Associate's or bachelor's degree in healthcare field required.
* 2-3 years of experience in compliance related to Medicare Parts C & D.
* Certification in Healthcare Compliance (CHC) preferred.
Skills:
* Knowledge of industry standards for Medicare Parts C & D.
* Knowledge of regulatory standards for affected area of responsibility.
* Knowledge of continuous improvement and change management.
* Excellent written and verbal communication skills.
NHC HealthCare Home Office offers a competitive compensation package for fulltime employment including health, dental, vision, life, disability insurance, paid time off, 401 (k) with generous company match, stock options, and more.
National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality long-term care.
Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages.
We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.
The NHC environment is one of encouragement and challenge ...
innovation and...
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Type: Permanent Location: Murfreesboro, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:13
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Why NHC? At NHC, we "Put our Heart in Everything We Do!" We take pride in working together as a team in our family-oriented work environment.
We provide a culture of excellence, recognition, empowerment, and fun.
We offer professional growth opportunities along with competitive compensation wage increases based on performance.
If you want this experience in your career, apply today!
Position: Admissions Coordinator
Job Type: Full Time
Don't miss this opportunity to work at NHC Lewisburg as an Admissions Coordinator! Our Mission is to be the Senior Care Leader in Customer and Investor Satisfaction.
This exciting position is where the customers' first impressions of our health care center are made, and is our first opportunity to create Raving Fans! The admissions coordinator position shines with its presentation, knowledge, helpfulness, and understanding of the complexities involved in the decision to bring a person to NHC Lewisburg.
Experience:
* Prefer Bachelor's degree from an accredited college or university
* Must have knowledge of the medical case management process, needs of geriatric patients, health care settings, working knowledge of funding resources such as Medicare Part A, B, C, and D, Medicaid, Managed Care and other private insurance
* Insurance authorization experience preferred
* Medical knowledge and terminology preferred
* Marketing experience preferred
Benefits we offer:Flexible Schedule
Competitive Pay & Holiday Incentive Pay Earned Time Off
Health, Dental, Vision, Disability and Life insurance
401k with generous company contributions
Tuition Reimbursement Opportunities
Advancement Opportunities
Admissions Coordinator Position Highlights:
* This position will be able to coordinate admissions to the center, including handling inquiries either over the phone or in person; and conduct a needs assessment of the patient seeking admission and consideration of alternatives, if center is not capable of meeting these needs.
* Share current information available about funding resources.
* Work with individual patients and families toward adjustment to center life and to crises of illness, disability, and death.
* Serve in an advocacy role for patients and their families in expressing, defining and resolving grievances.
NHC Lewisburg is located at 1653 Mooresville Highway, Lewisburg, TN 37091
If you are interested in working as a Admissions Coordinator for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at nhccare.com/locations/lewisburg/
We look forward to talking with you about this great Admissions Coordinator opportunity.
NHC is an Equal Opportunity Employer.
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Type: Permanent Location: Lewisburg, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:12
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Physical Therapist for NHC HomeCare Hendersonville
Definition:
The Physical Therapist supervises and participates in the application of physical therapeutic techniques for the rehabilitation of patients with physical disabilities, injuries, or diseases.
Qualifications:
Must be a graduate of a BS or MS level course in physical therapy as accredited by the American Physical Therapy Association.
Must be licensed or registered under the statutes of the state in which the physical therapist will be practicing.
One year's experience in a supervisory role preferred.
Active member of the state and national Physical Therapy Association preferred.
Performance Requirements:
Able to transfer, lift and guard patients safely with appropriate assistance.
Able to bend, stoop, squat and lift numerous times daily (70 - 80 lbs) in the care of patients and use of equipment.
Able to carry out fine motor skills with manual dexterity.
Mental acuity and judgment/skills to adequately and safely perform job requirements.
Able to see and hear adequately in order to respond to auditory and visual needs and clinical indications of the patients.
Able to learn, absorb and apply professional training.
Able to organize work procedures, assume responsibility and tactfully supervise others.
Able to speak in a clear, concise voice in order to communicate adequately.
Able to read, write and audit documentation.
Must have reliable personal transportation.
Specific Responsibilities:
Coordinates and supervises physical therapy services.
Provides physical therapy services as ordered by the referring physician and delegates appropriate portions of the treatment program to the licensed physical therapy assistant.
Instructs the physical therapy staff in their delegated functions including precautions, special problems, contraindications, anticipated progress goals and plan for re-evaluation.
Evaluates, plans and supervises treatments and programs including the establishment of short-term and long-term goals for patients as approved by the physician with periodic re-evaluations.
Maintains patient care records as designated by the HomeCare agency, assuring that third party reimbursement qualifications are met, as well as all state/federal requirements.
Consults with family members, physicians, and other health care professionals, as appropriate.
Participates in in-service training for physical therapy.
Checks for safety, care and cleaning of equipment.
Serves as Utilization Review and/or Advisory Board Member as requested by Administrator/Director.
Contributes to physical therapy related CQI, as requested
Participates in interdisciplinary conferences to maintain continuity of patient care.
Provides physical therapy services in accordance with all NHC HomeCare policies and procedures and state and federal guidelines.
Maintains knowledge base of HomeCare physical therapy procedures and regulations as well as...
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Type: Permanent Location: Hendersonville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:11
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
* Retail experience
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Offer product samples to help customers discover new items or products they inquire about.
* Inform customers of Drug GM specials.
* Recommend Drug GM items to customers to ensure they get the products they want and need.
* Review "sell by" dates and take appropriate action.
* Label, stock and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Display a positive attitude.
* Stay current with present, future, seasonal and special ads.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
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Type: Permanent Location: Riverside, US-CA
Salary / Rate: 20.285
Posted: 2026-05-12 08:01:11
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Physical Therapist Assistant (PTA) for NHC HomeCare Hendersonville
"A different kind of care that ensures you're surrounded by people who make a difference in your life."
NHC HomeCare Hendersonville is looking for a Physical Therapist Assistant (PTA) to join our team.
The Physical Therapist Assistant is a skilled technical provider of physical therapy treatments and related duties working under the direction of the Physical Therapist.
Qualifications:
Must have an Associate's Degree from a recognized Physical Therapist Assistant Program accredited by the American Physical Therapy Association.
Must be licensed in the state in which the assistant will be practicing.
Active member of state and national Physical Therapy Associations preferred.
Position Highlights:
Provides physical therapy services as directed by the physical therapist and ordered by the physician according to policies and procedures and state/federal regulation.
Assists the physical therapist with evaluation of progress toward goals.
Observes records and reports to the therapist the conditions, reactions and responses related to assigned duties.
Maintains daily records of treatments.
Documents progress notes regarding patients as directed by the therapist.
National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality care.
Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages.
We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.
The NHC environment is one of encouragement and challenge ...
innovation and improvement ...
teamwork and collaboration ...
and honesty and integrity.
All NHC employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve.
If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/locations/homecare-hendersonville/
We look forward to talking with you!!
EOE
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Type: Permanent Location: Hendersonville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:10
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Certified Occupational Therapy Assistant (COTA) for NHC HealthCare Laurens
Why NHC Laurens?
We offer a culture of recognition, empowerment, and fun.
At NHC, we are all partners (employees) in a family -oriented work atmosphere where growth and opportunities are promoted.
We provide competitive compensation with performance wage rate increases.
Benefits:
* Excellent compensation
* 401k with generous company contribution
* Continuing Education
* Stock options
* Uniforms
NHC HealthCare Laurens is looking for a Certified Occupational Therapy Assistant (COTA) to join their team.
This is a great opportunity to work with experienced therapists and patients presenting with diverse diagnoses.
Requirements:
* Must be a graduate of an AOTA accredited Occupational Therapy Assistant Program and initially certified or eligible for certification by the NCBOT
* Must have South Carolina COTA (Certified Occupational Therapy Assistant ) license
* Must have reliable transportation, a positive attitude, and be a team player
* Prior SNF & Matrix experience a plus!
If you are interested in working for a leader in senior care and have a heart for the geriatric patient,
please apply.
nhccare.com/locations/laurens/
EOE
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Type: Permanent Location: Laurens, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:09
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail experience
Essential Job Functions:
• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regul...
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 20.835
Posted: 2026-05-12 08:01:09
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail experience
Essential Job Functions:
• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regul...
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Type: Permanent Location: Monterey Park, US-CA
Salary / Rate: 20.285
Posted: 2026-05-12 08:01:07
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- High School Diploma or GED
- Must be 18 years of age
- Ability to handle highly confidential information
- Completion of national registration, certification or licensure
Desired
- Any previous comparable experience
- Any equivalent experience of a pharmacy technician- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Support the continued coaching and training of clerks and/or technicians
- Compound medications according to state and any other regulations
- Perform post fill audits to verify prescription information matches computer records
- Support non-dispensing services through the use of various platforms, resources, and applications
- Complete the all aspects of CLIA-waived screenings consistent with state and federal law as well as company polices
- Provide any additional health and wellness services allowed by state and other regulatory bodies
- Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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Type: Permanent Location: Saint George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-12 08:01:06
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience ...
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Type: Permanent Location: Snohomish, US-WA
Salary / Rate: 20.53
Posted: 2026-05-12 08:01:06
