-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 95670
Posted: 2024-10-24 08:29:49
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 95670
Posted: 2024-10-24 08:29:48
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 95670
Posted: 2024-10-24 08:29:48
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 95670
Posted: 2024-10-24 08:29:47
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 95670
Posted: 2024-10-24 08:29:47
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 95670
Posted: 2024-10-24 08:29:46
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 95670
Posted: 2024-10-24 08:29:45
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 95670
Posted: 2024-10-24 08:29:45
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 95670
Posted: 2024-10-24 08:29:44
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 95670
Posted: 2024-10-24 08:29:43
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 95670
Posted: 2024-10-24 08:29:43
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 95670
Posted: 2024-10-24 08:29:42
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 95670
Posted: 2024-10-24 08:29:42
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 95670
Posted: 2024-10-24 08:29:41
-
Description & Requirements
Maximus is currently hiring a full-time Senior Clinical Assessor (RN or LCSW) to complete in-person Level II PASRR assessments in accordance with contract directives, company processes, and contract requirements.
These field assessments can/may be conducted in nursing homes, hospitals and/or various community settings.
This is a Full-time position that requires up to 75% travel in and around the state of Delaware including New Castle, Kent and Sussex counties.
Enjoy reimbursement for mileage, tolls and parking!
About the program: We work with the State of Delaware - Department of Health and Social Services, Division of Medicaid and Medical Assistance (DHSS/DMMA) to administer the federally mandated Preadmission Screening and Resident Review (PASRR) through a web-based system.
This includes Level I screens and Level II assessments for Serious Mental Illness (SMI), Intellectual, Developmental Disabilities (I/DD), and SMI/IDD/Related Condition (RC).
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
-• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may ...
....Read more...
Type: Permanent Location: New Castle, US-DE
Salary / Rate: 30
Posted: 2024-10-24 08:29:40
-
Pharmacy Technician
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Technician, today!
As a Pharmacy Technician, you will assist the Pharmacist and Pharmacy Manager with serving customers and maintaining the Pharmacy department.
Your purpose is to provide timely, knowledgeable, and courteous help where needed in the Pharmacy department.
Click here to check out our Pharmacy Technician Video!
Why you will THRIVE here:
You love to help people.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Technician:
* Enter prescription information including but not limited to patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
* Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
* Retrieve medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
* Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
* Administer Rite Aid programs including: FlavoRx, Living More, etc.
Taking care of patients is not a 9-5 job.
Our Pharmacy Technicians come into this role knowing that they will be working weekdays, weekends, evening shifts, and some holidays.
Because we work as a team, we all work together to be reasonably flexible to make all of our schedules work.
It is because of the friendly, team-oriented, and welcoming attitude of our Pharmacy Technicians that make Rite Aid the pharmacy of choice for our customers and patients and for our employees.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* Pharmacy Technician state and/or national certification.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Technician and thrive with us today!
JR041834
The typical starting pay range for thi...
....Read more...
Type: Permanent Location: Carmichael, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-24 08:29:40
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 95670
Posted: 2024-10-24 08:29:39
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 95670
Posted: 2024-10-24 08:29:38
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 95670
Posted: 2024-10-24 08:29:38
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 95670
Posted: 2024-10-24 08:29:37
-
Description & Requirements
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements, consulting with personnel from various departments and identifying areas for the development of technical solutions to automate and/or improve business processes.
The position works independently with limited supervision along with acting as a lead for other system analysts as needed.
The position will exhibit strong communication and technical skills to support stakeholders and project clients.
Essential Duties and Responsibilities:
- Serve as primary point of contact with MAXIMUS project staff and/or clients to define the business and technical requirements of assigned projects.
- Act as primary liaison between project business staff and technical staff.
- Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Define and document data file extracts, automated process flows and report structure, image and content to support application development, enhancement and maintenance.
- Design, document and produce ad hoc reports for supported projects that tabulate, summarize and report data to support project activities.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
- Audit, evaluate, track and report implementation and activity of project applications for QA/QC compliance.
- Assist with system support activities to address requested changes and enhancements.
Program Specific Responsibilities:
- Translates business requirements and objectives into system level requirements for use by development and testing teams.
- Performs data analysis and documentation of system processes, and data flows.
- Communicates with stakeholders, clients, external vendors and software development team members to build dynamic solutions that meet the business needs of our various clients.
- Facilitates and leads collaborative meetings as needed for successful implementation of complex project goals.
- Performs trouble shooting on production issues, infrastructure configurations and user related defects, that arise on a day-to-day basis to support the business.
- Acts as a resource for completing system configurations such as permissions, security and rules.
- Works on task-related assignments that are complex and far-reaching.
- Works independently with limited supervision and may delegate and review the work product of junior analysts.
- Become a subject matter expert in MAXIMUS product offerings.
- Exhibit strong verbal and writing skills to communicate information effectively to multiple levels.
- Demonstrate strong interpersonal skills to help negotiate priorities and resolve confl...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 95670
Posted: 2024-10-24 08:29:37
-
Description & Requirements
Maximus is looking for a remote Contact Center Manager.
The Contact Center Manager will oversee the daily operations of the assigned program to ensure smooth operational performance and that all service level agreement metrics (SLAs) are met.
Reporting to the Operations Director, this position will serve on the management team and as the key personnel on all contact center operations, compliance, and performance matters.
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Maintain updated knowledge of the contact center performance requirements and program policies and procedures
- Provide guidance and updates to staff regarding these policies and procedures
- Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
- Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
- Participate in contact center staff hiring process
- Monitor and...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 91000
Posted: 2024-10-24 08:29:36
-
Description & Requirements
Maximus is looking for a remote Contact Center Manager.
The Contact Center Manager will oversee the daily operations of the assigned program to ensure smooth operational performance and that all service level agreement metrics (SLAs) are met.
Reporting to the Operations Director, this position will serve on the management team and as the key personnel on all contact center operations, compliance, and performance matters.
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Maintain updated knowledge of the contact center performance requirements and program policies and procedures
- Provide guidance and updates to staff regarding these policies and procedures
- Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
- Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
- Participate in contact center staff hiring process
- Monitor and...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 91000
Posted: 2024-10-24 08:29:35
-
Pharmacy Technician\Technician in Training
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Technician today!
As a Pharmacy Technician in Training, you receive free training with our exclusive Rite Aid Pharmacy Technician Training & Certification Program.
Your purpose is to successfully complete the program and continue working as a Rite Aid Pharmacy Technician.
Click here to check out our Pharmacy Technician Video!
Why you will THRIVE here:
You love to help people.
You care about the Health and Wellness of your community.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Technician in-Training:
* Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
* Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
* Retrieve medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
* Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
* Administer Rite Aid programs including FlavoRx, Living More, etc.
Taking care of patients is not a 9-5 job.
Our Pharmacy Technicians come into this role knowing that they will be working weekdays, weekends, evening shifts, and some holidays.
Because we work as a team, we all work together to be reasonably flexible to make all of our schedules work.
It is because of the friendly, team-oriented, and welcoming attitude of our Pharmacy Technicians that make Rite Aid the pharmacy of choice for our customers and patients and for our employees.
Qualifications:
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Technician/Technician Trainee and thrive with us today!
JR041903
The typ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-24 08:29:35
-
Description & Requirements
Maximus is looking for a remote Contact Center Manager.
The Contact Center Manager will oversee the daily operations of the assigned program to ensure smooth operational performance and that all service level agreement metrics (SLAs) are met.
Reporting to the Operations Director, this position will serve on the management team and as the key personnel on all contact center operations, compliance, and performance matters.
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Maintain updated knowledge of the contact center performance requirements and program policies and procedures
- Provide guidance and updates to staff regarding these policies and procedures
- Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
- Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
- Participate in contact center staff hiring process
- Monitor and...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 91000
Posted: 2024-10-24 08:29:34
