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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:25
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Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA).
FEMA's mission is to help people before, during, and after disasters.
In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.
This position is a Remote - Work at Home, Customer Service position.
However, you must be able to physically pick up your equipment at our office located at Pharr, TX (Must reside within 100 miles of our Maximus Pharr, TX location)
In this position, you will be supporting survivors of natural disaster.
The FEMA team strives to be available to help those in need requiring us to have flexibility.
This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends
*This is a Temporary Position
*
Essential Duties and Responsibilities:
- Collect information from customers and clients
- Enter data into the central database
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Retrieve data as requested
- Maintain and update the database system as necessary
- Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Minimum Requirements:
- High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Ability to pass a federal background check
- Ability to comply with moderate computer usage including MS Office applications
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Must be US Citizen per client requirements
- Must reside in Contiguous US
- Call center experience preferred, but not required
Home Office Requirements:
- Har...
....Read more...
Type: Permanent Location: Pharr, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:24
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:23
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:22
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Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, City Market merged with The Kroger Company in 1983.
Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our City Market family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- 1 year of Pharmacy Certified Technician experience within the Kroger enterprise
- Must be at least 18 years of age
- Must be professional, dependable, possess positive atti...
....Read more...
Type: Permanent Location: El Jebel, US-CO
Salary / Rate: 28.15
Posted: 2025-06-28 10:04:22
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:21
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:20
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:19
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:19
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:18
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:17
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:15
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:14
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:12
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:11
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:10
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:10
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:09
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:08
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:07
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:07
