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Description & Requirements
Maximus is looking for a Bilingual Outreach Counselor to support Wharton & Southwest Fort Bend Counties.
This important position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs.
As an Outreach Counselor, you will utilize excellent in-depth knowledge of enrollment requirements, program information, and policies.
You'll also identify, develop, and build relationships with community, state, and faith-based organizations to enhance our presence in the community.
Please note- since this position requires local travel, it is critical that your application includes your up-to-date address as preference will be given to applicants who reside within reasonable commutable distance of the area served
Why Join Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Essential Duties and Responsibilities:
- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
- Maintain updated knowledge of managed care as it relates to client supported programs.
- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.
- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.
- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- Conducts outreach, including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).
Solely responsible for a specific geographic area and related tasks for that area.
Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and commun...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:40
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Provide day-to-day support of all Front End department operations, policies, processes and procedures.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015.
Today, we're proudly serving Pick ‘N Serve customers in 89 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Pick ‘N Save family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work mornings, afternoons, evenings, or nights as the work demands.
* Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
* Store retail experience with an emphasis on customer service and front-end operations.
* Ability to multi task and handle large workloads.
* Effective written and oral communication skills.
* Ability to learn a wide range of comp...
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Type: Permanent Location: Eagle River, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:39
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer service experience
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
* Customer service experience
* Prior experience as a Bagger or Courtesy Clerk
Essential Job Functions:
• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point o...
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Type: Permanent Location: Midlothian, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:38
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:37
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:36
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:35
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:34
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:33
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:33
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:32
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:31
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:30
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:30
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:29
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:28
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:27
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:26
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:26
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:25
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:24
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:23
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:23
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:22
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:21
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Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:20
