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Maximus is currently seeking a Mac Engineering Manager.
In this role, you will be building an enterprise Mac platform alongside our established Windows environment, managed with Iru (formerly Kandji).
The Mac Engineering Manager owns this program end to end, setting the strategy, leading the team, and making sure Macs meet the same security, compliance, and support standards as every other device in our fleet.
This is a hands-on leadership role for someone who has run a Mac program at an enterprise scale and wants to build one the right way.
This position is remote but requires the ability to be on-site as needed in Bloomington, Minnesota.
Essential Duties and Responsibilities:
- Perform project management for the full project lifecycle development and implementation of technical activities that ensure successful project completion for teams as large as 15 people.
- Serve as the secondary point of contact and secondary client interface for all project technology related issues.
- Perform all project management functions including; work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment/development.
- Lead and direct the successful delivery of application development, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.
- Define and implement development plans for assigned projects in order to increase staff’s knowledge and skills in the areas relevant to the team’s work such as; project management, analysis, software development, or testing.
- Identify and assess new functional capabilities supporting engineering change proposals and additional follow-on work.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Own the Mac platform roadmap from pilot through enterprise rollout and ongoing operations.
- Lead, hire, and develop Mac engineering staff as adoption grows.
- Define Mac standards for security, configuration, software, and lifecycle in partnership with Security, Identity, and Compliance.
- Test and track program eligibility within the environment.
- Ensure Macs meet audit and regulatory requirements and that evidence is ready when needed.
- Build the Mac support model with the Service Desk, including training, documentation, runbooks, and escalation paths.
- Own standard patching and vulnerability remediation for Mac.
- Manage the Iru vendor relationship, licensing, and Apple Business Manager administration.
- Plan for Appl...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 135000
Posted: 2026-10-27 09:40:36
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Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 66200
Posted: 2026-10-27 09:40:35
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Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 66200
Posted: 2026-10-27 09:40:34
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 66200
Posted: 2026-10-27 09:40:34
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:33
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:32
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:32
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 66200
Posted: 2026-10-27 09:40:31
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:30
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:27
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 66200
Posted: 2026-10-27 09:40:26
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 66200
Posted: 2026-10-27 09:40:25
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 66200
Posted: 2026-10-27 09:40:24
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 66200
Posted: 2026-10-27 09:40:24
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 66200
Posted: 2026-10-27 09:40:23
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 66200
Posted: 2026-10-27 09:40:22
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 66200
Posted: 2026-10-27 09:40:22
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 66200
Posted: 2026-10-27 09:40:21
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 66200
Posted: 2026-10-27 09:40:20
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 66200
Posted: 2026-10-27 09:40:20
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 66200
Posted: 2026-10-27 09:40:19
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: 66200
Posted: 2026-10-27 09:40:18
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 66200
Posted: 2026-10-27 09:40:18
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 66200
Posted: 2026-10-27 09:40:17
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 66200
Posted: 2026-10-27 09:40:16
