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Fred Finch Youth & Family Services is a great place to work.Year after year, our employees make the difference in helping those with mental health issues.
Our team is currently looking for an Accounts Payable Manager, whether you are just starting your career or a seasoned professional, youll be able to find the right position to help others Pay/Benefits at a Glance: Pay range is between $93,330 - $119,115.36 per year.
The actual compensation will be determined based on experience and other factors permitted by law.21 PTO Days per year9 Nationally Observed Holidays401k matching up to 6%Up to $10,000 in the Degree Assistance ProgramAffordable monthly health care premiumsTo learn more about our full benefits package,click here Our Culture and Mission: We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home.
We are committed to creating an environment where employees can thrive, grow, and explore opportunities.
Together, we actively work on diversity within our organization and the communities we serve.
Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness What You Will Do: The Accounts Payable Manager will be responsible for overseeing the Accounts Payable (AP) operations,managing the accounts payable team, ensuring timely and accurate processing of payments, maintaining internal controls, and supporting the agencys financial objectives.
The Accounts Payable Manager will be supporting all AP operations of Fred Finch and all related entities including Fred Finch Eunice, Fred Finch CARES,Rising Oaks, Coolidge Court, and Rising Hart.
Shifts Available Full Time; Mon-Fri/8am-5pm Qualifications: Knowledge of: Accounting and financial principles.Generally Accepted Accounting Principles (GAAP).Accounts payable processes and systems.Internal controls and compliance.Regulatory requirements.Accounting and financial systems and technology.Vendor management.Analytical and reporting skills.Leadership and team management skills.Analytical and problem-solving abilities.English language grammar, spelling, and punctuation.
Ability to: Advocate for process improvement, transparency, teamwork, and maintain high quality outcomes and results across the unit.Interact with staff at various levels across the organization, deliver exceptional customer service for internal and external customers, manage projects, develop and maintain policies and procedures, and ensure financial systems integrity.Lead a functional area of responsibility, manage, coach, and train team members.Manage multiple priorities under tight deadlines.Communicate effectively in writing and verbally; utilizes active listening.
Present information and ideas clearly and concisely, adapting to the audience.
Perform assigned activities using Word, Outlook, Excel, and other Microsoft Office tools.
Education and Experience: Educatio...
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Type: Permanent Location: Oakland, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:14
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Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:13
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:13
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:12
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:11
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:11
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:10
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:09
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:09
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:08
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:07
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:07
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:06
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:05
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:05
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:03
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:02
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:02
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:01
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:00
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:00
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:59
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:58
