-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:51
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:50
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:49
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:49
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 112700
Posted: 2026-11-07 09:50:48
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 112700
Posted: 2026-11-07 09:50:48
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 112700
Posted: 2026-11-07 09:50:47
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 112700
Posted: 2026-11-07 09:50:46
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 112700
Posted: 2026-11-07 09:50:46
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 112700
Posted: 2026-11-07 09:50:45
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 112700
Posted: 2026-11-07 09:50:44
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 112700
Posted: 2026-11-07 09:50:44
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 112700
Posted: 2026-11-07 09:50:43
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 112700
Posted: 2026-11-07 09:50:42
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 112700
Posted: 2026-11-07 09:50:42
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 112700
Posted: 2026-11-07 09:50:41
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:40
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:40
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 112700
Posted: 2026-11-07 09:50:39
-
Maximus is currently seeking a Service Desk Manager.
This is a remote position.
Essential Duties and Responsibilities:
- Forecast potential Help Desk issues based upon trending data and implement corrective action plans.
- Oversee Help Desk “User Complaint Process.”
- Develop and maintain formal procedures for consistency and increased productivity.
- Prioritize and escalate requests in order to ensure compliance with contractual and internal Service Level Agreements (SLAs).
- Develop and maintain processes and procedures that dictate Help Desk ticket responses.
- Manage process of all local workstation moves and new installations as required.
- Provide regular updates to Business Leadership.
- Manage the relationship between IT and Operations Management to ensure IT is seen as a trusted business partner.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours.
- Responsible for interviewing and selecting qualified staff members.
- Cross-train employees to ensure workload flexibility.
- Ensure staff are provisioned for appropriate systems.
- Manages a small to mid-sized team consisting of experienced professionals.
Leads, directs and reviews the work of a team who exercise latitude and independence in their assignments.
- Typically has hiring, firing, promotion and reward authority or ability to recommend and influence decisions within own area, in accordance with guidelines.
Job-Specific Essential Duties and Responsibilities:
- Run the service desk that gives IT support to Maximus contact center staff on the Kentucky CCaaS contract.
- Prioritize and escalate tickets so they meet contract and internal service level agreements (SLAs).
- Track trends in ticket data to predict issues, and put corrective actions in place.
- Make sure staff have the right system access when they join or leave, including during seasonal hiring and turnover.
- Coordinate with the Helpdesk Agent team and the Commonwealth Service Desk on issues that involve CHFS systems.
That includes giving at least two business days' notice of planned outages.
- Write and maintain service desk procedures, escalation paths and knowledge articles, and train and cross-train support staff.
- Report service desk performance regularly to project leadership.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- ITIL 4 Foundation or HDI Support Center Manager certification.
- Experience supporting call center staff, including softphones, VoIP, headsets and agent desktop tools.
- Familiarity with cloud contact center platforms (Genesys Cloud or similar) and CRM tools from the user's side.
- Experience with ticketing tools such as ServiceNow or Jira Service Management, and with Azure Active Directory / Entra ID account management.
- Experience managing remote support tea...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 112700
Posted: 2026-11-07 09:50:39
-
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.
This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.
This is a remote position.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Job-Specific Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
- Ability to work unscheduled hours in case of emergency work/outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create/modify artifacts and deliverables, including the change management process.
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
- 5 years relevant experience required; 6+ years preferred.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leaders...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 162200
Posted: 2026-11-07 09:50:38
-
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.
This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.
This is a remote position.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Job-Specific Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
- Ability to work unscheduled hours in case of emergency work/outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create/modify artifacts and deliverables, including the change management process.
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
- 5 years relevant experience required; 6+ years preferred.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leaders...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 162200
Posted: 2026-11-07 09:50:37
-
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.
This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.
This is a remote position.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Job-Specific Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
- Ability to work unscheduled hours in case of emergency work/outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create/modify artifacts and deliverables, including the change management process.
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
- 5 years relevant experience required; 6+ years preferred.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leaders...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 162200
Posted: 2026-11-07 09:50:36
-
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.
This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.
This is a remote position.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Job-Specific Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
- Ability to work unscheduled hours in case of emergency work/outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create/modify artifacts and deliverables, including the change management process.
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
- 5 years relevant experience required; 6+ years preferred.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leaders...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 162200
Posted: 2026-11-07 09:50:36
-
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions.
This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.
This is a remote position.
Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.
Job-Specific Essential Duties and Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
- Accountable for the Contact Center implementation and support during all stages of the project life cycle.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.
- Ability to work unscheduled hours in case of emergency work/outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create/modify artifacts and deliverables, including the change management process.
- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.
- 5 years relevant experience required; 6+ years preferred.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leaders...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 162200
Posted: 2026-11-07 09:50:35
