-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:09
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:08
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:07
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:06
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:06
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:05
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:04
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:04
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:03
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:02
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:01
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:00
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:59
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:59
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:58
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:57
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:56
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:56
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:55
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:54
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:54
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:53
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:52
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:51
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:50:50
