-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:27
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:27
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:26
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:25
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:24
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:24
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:23
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:22
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:21
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:21
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:20
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:19
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:18
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Direct and supervise all functions, duties and activities for the department.
Support the day-to-day functions of the Grocery operations.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
Desired
* High school education or equivalent preferred
* Management experience preferred
* Grocery experience
* Retail experience
* Promote trust and respect among associates.
* Communicate company, department, and job specific information to associates.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Establish performance goals for department and empower associates to meet or exceed targets.
* Develop adequate scheduling to manage customer volume throughout hours of operation.
* Train and develop associates on performance of their job and participate in the performance appraisal process.
* Adhere to all local, state and federal laws, and company guidelines.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Offer product samples to help customers discover new items or products they inquire about.
* Inform customers of grocery specials.
* Develop and implement a department business plan to achieve desired results.
* Create and execute sales promotions in partnership with store management.
* Prepare and submit seasonal critiques for the sales and merchandising supervisor.
* Implement the period promotional plan for the department.
* Stay current with present, future, seasonal and special ads.
* Monitor and control expenses for the department.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
* Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
* Plan, organize and supervise the inventory process.
* Train department associates on inventory/stocking and Computer Assisted Ordering.
* Adhere to all food safety regulations and guidelines.
* Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventi...
....Read more...
Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:18
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:17
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:16
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:16
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:15
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:14
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:13
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:13
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:12
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:11
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:10
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:09
