-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:47
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:46
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Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:45
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:44
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:43
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:42
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:41
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:41
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:40
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:39
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:38
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:38
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:37
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:36
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:35
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:35
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:34
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:33
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:32
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:32
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:31
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:30
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:30
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:29
-
Description & Requirements
Maximus is looking to hire Manager-Ops to support Aidvantage Program (for Office of Advocacy Department) under Department of Education portfolio.
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Program Specific Essential Duties & Responsibilities:
- Provide support to staff support with cases/issues as needed
- Develop performance goals and objectives for staff and monitor achievement of those goals (one on ones, yearly reviews).
- Provide coaching to team members to work independently, efficiently, teach them how to manage up, communicate effectively and improve their letter writing and research skills.
- Identify training needs and provide feedback to the management for individuals specific accomplishes and/or weaknesses.
- Process improvements - self-identify opportunities for process, operational, and business improvements.
- Monitor performance against key indicators established internally or by the client(s).
-Take escalation calls when necessary and provide feedback to advocates and/or other business areas as needed.
- Generate solutions to issues or complex problems.
- Ensure project compliance with all operational requirements of the contract as well as corporate policies
- Collaborate with other managers to ensure effective coordination of activities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Perform other duties as assigned.
Additional Requirements as per contract/client:
- FSA Department of Education experience
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-06-26 08:51:28
