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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:43
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:42
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:41
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:40
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:40
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:39
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:38
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:37
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Assist manager with daily operating procedures, maximize financial contribution, and supervise associate development.
Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Illinois, Mariano's merged with The Kroger Company in 2015.
Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma or general education degree (GED), plus one-two years' experience in customer service, plus six months management experience; or combination of relevant education and experience.
* Minimum 18 years of age/19 in Idaho
* Ability to pass drug test
* Ability to work in a fast-paced environment
* Ability to work weekends on a regular bas...
....Read more...
Type: Permanent Location: Hoffman Estates, US-IL
Salary / Rate: 21
Posted: 2025-06-26 08:52:37
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:36
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:35
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:34
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:34
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:33
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:32
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:31
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:31
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:30
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:29
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:28
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:28
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:27
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:26
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:25
-
Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy for the Aidvantage Program under the Department of Education portfolio.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training
- Taking phone calls in escalated matters and contacting consumers
Additional Requirements as per contract/client:
- FSA Department of Education experience
- Must reside in the U.S.
- Must be a U.S.
citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet)...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-26 08:52:25
