-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:16
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Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:15
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Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:15
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:14
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Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:13
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:13
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:12
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:11
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:11
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:10
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:10
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:09
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:08
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:08
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:07
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:06
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:06
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:05
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:05
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:04
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:03
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:03
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:02
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 18.75
Posted: 2024-08-10 08:28:01
-
Description & Requirements
Maximus is hiring a Clinical Review Coordinator - RN/LPN (Remote) to support the Iowa and Connecticut Pre-Admission Screening and Resident Review (PASRR) Programs.
The Clinical Operations Mental Health Nurse will prepare detailed summaries of findings by reviewing various information sources to identify service needs related to the individual's mental health or intellectual and developmental disabilities (IDD)
*
*This position is fully remote.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, physician or related medical or related clinical discipline.
- Complete reports or documentation in accordance with contract requirements.
- Performs other related duties as assigned.
- Preferred knowledge may include community support programs, long-term care assessment and level of care in medical, behavioral health or related programs
- Knowledge and understanding of medical and/or behavioral health diagnoses and prescribed medications
- Ability to collect data, define problems, establish facts, and draw valid conclusions
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-p...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 31
Posted: 2024-08-10 08:28:01
