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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
Professional
All Job Posting Locations:
Chuo-ku, Tokyo, Japan
Job Description:
High Level Responsibilities
* Shockwaveのカスタマーサービスプロバイダー、顧客、営業/臨床担当者を電話と電子メールでサポートするための口頭および書面によるコミュニケーションスキル
*
* Microsoft Word、Excel、PowerPoint、Outlookを使用した業務経験（エクセルは数式を作成し、ピボットテーブル程度が望ましい）
* 日本の事業戦略計画の財務目標および非財務目標を十分に理解する。
*
* 米国と日本のチーム間のグローバルな連絡窓口として機能し、シームレスなコミュニケーションを確保し、両チームに影響する問題や懸念についてすべてのチームに通知する。
* 日常業務で直面する運用上の課題や懸念に対する解決策を積極的に模索する。
* 財務、営業、マーケティング、品質、 Shockwaveのお客様の成功に関連するプロジェクトに必要に応じて運用チームを配置する。
* 日本の委託先のロジスティクスグループを通じて販売注文を確実に処理し、
問題や不一致が発生した場合はお客様と協力して解決する。
* 委託先のカスタマーサービスチームを監督し、必要に応じてガイダンス、コーチング、トレーニングを提供して、目標が達成されていることを確認する。
* 評価、委託、保証/苦情など、さまざまな注文タイプに対応し、FOC注文は、委託先のカスタマーサービスグループによって処理され、正しい出荷を確認するためにフォローアップする。
* 展開されたトランク在庫および顧客の棚の在庫を管理および監査する。
* 正確でタイムリーなセールスおよびサービスレポートを、日次、週次、月次の頻度で組織に提供する。
* カスタマーサービス目標に関する詳細なKPIを定期的に提示する。
* システム全体で完全かつ正確な顧客データを維持しながら、米国チームと協力して新しいアカウントを確立し、英語と日本語への正確な翻訳を行う。
* 製品発売に関連する特別なプロジェクトを管理する。
Requirements
* 学士号（ビジネス、経営、ライフサイエンス、または同等の分野が望ましい）
* カスタマーサービス分野での8年以上の管理経験
* 外部コンサルタント/委託先の物流拠点/ディストリビューターおよびディーラーとの関係管理の経験
* 米国のカウンターパートと協力して、望ましい成果を達成した経験
* ビジネス英語と日本語を使った業務経験
～社内公募者向け～
•応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。
•在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
•社内紹介を行う場合は、ASK GS上の”Employee Referral Program”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。
*
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Type: Permanent Location: Chuo-ku, JP-13
Salary / Rate: Not Specified
Posted: 2025-07-03 08:19:49
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication.
Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l’optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais/Français
- Maîtrise du Neerlandais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numérique...
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Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-07-03 08:18:29
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031389 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW:
The Customer Service Representative provides first-level support by responding to customer inquiries via phone and email, ensuring timely, accurate, and courteous resolution in line with Greif’s service standards.
Operating under direct supervision, this role focuses on addressing routine questions, resolving basic issues, and supporting daily customer needs with a high level of professionalism and attention to detail.
Key Responsibilities:
* Interacts with customers via telephone, email, online chat, or in person to provide basic level support and simple information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Education and Experience:
* Typically possesses 0-2 years of experience and a high school diploma.
Knowledge and Skills:
* Good verbal and written communication skills.
* Good computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.
Service and leadership are the core of everything we do.
Our global presence provides us a platform to do good in the world.
Compensation Range:
The pay range for this position is $22.07 - $37.55.
Typically, a competitive wage for new hires will fall between $23.00 to $26.00.
Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location.
The position may also be eligible for a short-term ...
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Type: Permanent Location: Austell, US-GA
Salary / Rate: Not Specified
Posted: 2025-07-03 08:14:37
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031328 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Typically possesses a high school diploma and 3-5 years of experience.
Key Responsibilities - Onsite 7:00 AM - 4:00 PM (Monday-Friday)
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 3-5 years of relevant experience.
Work Experience/Knowledge and Skills
* Industry or manufacturing CSR experience preferred.
* Must have strong verbal and written communication skills.
* Must be highly detailed, organized, and team-oriented.
* Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.
* Ability to think critically.
* Must be a self-starter with the ability to deliver legendary customer experiences.
* Ability to act in good judgment from prior experience is a must.
* Must have PC skills in Microsoft Office software.
* ERP systems experience is a plus
* Must be able to work under immediate supervision.
* Must be willing to perform o...
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Type: Permanent Location: Chicopee, US-MA
Salary / Rate: Not Specified
Posted: 2025-07-03 08:14:35
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Position Summary:
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
*This position will report to the office two days per week in Chandler, AZ.
Salary: $20/hour
Essential Job Functions:
* Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
* Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
* Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
* Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
* Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
* Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
* Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
* Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
* Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
* Perform accurate and timely data entry updates to learner profiles in enterprise systems.
* Manage multi-brand and cross-vertical learner caseloads as needed.
* Perform other duties as assigned.
Knowledge, Skills, Abilities:
Education:
* High School diploma or equivalent required
*
* Associate’s degree preferred
*proof of High School Diploma or Equivalent required
Experience:
* 1-3 years of work experience required.
* 1-3 years of customer service experience preferred.
Required Computer Skills:
* Must be able to perform 8 hours of computer work per day.
* Adept at lea...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2025-06-28 09:51:53
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving skills...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-06-27 08:40:05
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The Tennis Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.
Position Responsibilities:
* Provide proper support to custom fit each individual student’s Tennis needs
* Stay up-to-date on all the latest stringing technology
* Familiar with all type of string, string patterns, and racquets.
* Works with manufacturers on having the latest equipment
* Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
* Work daily alongside today’s top professionals and junior players
* Maintain floor standards, customer service standards and utilizes selling skills.
* Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
* Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
* Provide excellent service consistent with the academy’s core service standards and brand attributes.
* Maintain a clean and organized selling area, replenishes stock as needed.
* Follow cash handling procedures (including counting cash, checks, charges, etc.
and completing settlement forms).
* Suggest items and quantities for re-order.
* Ability to assist with inventory and receiving product
* Adhering to all company policies, procedures and business ethic codes
* Other duties as assigned
Knowledge, Skills and Abilities:
* A strong basic understanding of all tennis related retail products required
* Ability to string/service large quantity of racquets daily
* History of working in a tennis specific environment
* Retail cash handling experience
* Excellent customer service skills
* Strong interpersonal skills to deal with business contacts
* Professional appearance and demeanor
* Effective communication skills, both written and oral
* Desire to work collaboratively with colleagues
* Excellent written and verbal communication skills
Preferred Skill:
* Multi-lingual
* USRSA; Certified Stringer (CS)
* Master Racquet Technician (MRT)
Physical Demands and Work Environment:
* Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
* Ability to stand for long hours
* Should be able to handle outdoor temperatures for a reasonable period of time.
* Must be able to move around campus which includes gym, turf, fields, etc.
* Ability to work flexible hours to include nights, weekends and holidays is required
#LI-NS1
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Type: Permanent Location: Bradenton, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-27 08:33:11
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Fan Experience Representative (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
At Spurs Sports & Entertainment (SS&E), we treat everyone like family – that is our standard.
As a member of our team, you will help us redefine the limits of the fan experience by creating lasting, positive memories for every guest at every venue.
The Fan Experience Representative – Court Certification will uphold SS&E standards and serve as an ambassador to our fans while maintaining security and vigilance on the court.
These staff members will play as our second line of security in case of intrusion on the playing surface or need for court evacuation.
What You’ll Do:
* Ability to remain calm and professional in high pressure situations
* Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives.
* Provide direct guest services
* Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience.
* Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
* Able to maintain professionalism with high profile clients and talent
* Follow all event procedures for guest entry, seating, and access control.
* Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
* Able to communicate professionally and clear to guest and staff
* Participate in pre-event briefings for all pertinent event information
* Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy.
* Other duties as assigned.
Who You Are:
* Constantly deliver a level of professionalism to all fans and guests in compliance with SS&E policies
* Frequently work in an environment with moderate to very loud noise and large crowds.
* Constantly work flexible hours such as evenings, weekends and holidays as needed.
* Constantly able to communicate and exchange information in English; bilingual (Spanish) preferred.
* Must be 18 years of age or older at the time of hire.
* Must have reliable transportation ...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-06-27 08:32:54
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Location: Onsite in Batavia, NY
Schedule: Monday - Friday | 8 AM - 5 PM EST (with flexibility as needed)
Pay Range: $21 - $22/hour, depending on experience
This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Batavia, NY sheet feeder facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Strong Excel skills (data entry, basic formulas, spreadsheet organization)
* Ability to communicate effectively across teams and with customers
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Administrative or Customer Service experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
* Background in corrugated packaging or a related industry
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Working...
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Type: Permanent Location: Batavia, US-NY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:35:39
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Venue Ticketing Representative
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office.
Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems.
What You’ll Do:
* Under training and supervision, learn and obtain basic skills withing the Ticketmaster ticket selling system.
* File and distribute all upcoming will call in an efficient manner.
* Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues.
* Organization and filing of ticket sales vouchers and stubs.
* Other duties as assigned.
Who You Are:
* Must be at least 18 years of age
* Possess a high school diploma or equivalent
* Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions.
* Proficiency in Microsoft Office Suite
* Flexible availability to include working nights, weekends, and holidays
* Bilingual (English and Spanish), preferred.
Physical Requirements:
* Ability to stand for long periods of time more than 8 hours at a time.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
*SS&E is an Equal Opportunity Employer
*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that ...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-06-25 08:27:39
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Job Title: Customer Service Specialist
Location: 1010 Harrison Ave, Boston Ma.
02119
Onsite - Monday-Friday (40 hours/week)
SUMMARY:
The Customer Service Specialist (CSS) staffs the resource room and provides direct assistance to customers seeking employment-related services and training.
Provides information to customers on available programs, resources, workshops, and other services.
Assists customers with accessing available tools and resources.
Responds to calls and emails and follows-up with customers on employment information and surveys.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required of the Customer Service Specialist position.
* Provides information to customers on Goodwill Boston Career Center programs, resources, workshops, and other services.
* Maintains up-to-date knowledge and familiarity with services and programs.
* Provides assistance to customers on the use of technology in resume preparation, job search, Internet browsing and email applications.
* Answers phones, schedules appointments, and enters member registrations, as necessary.
* Assists with on-site recruitment events, job fairs and other employer engagements.
* Process member satisfaction surveys and outreaches to customers for information on employment.
* Monitors and maintains Resource Room area, ensuring customers have access to accurate, appropriate information and functional equipment in an organized space.
* Troubleshoots problems related to equipment use and/or Internet browsing.
* Operates a variety of office equipment including personal computer, copy machine, and fax machine.
* Exercises good judgement, discretion, confidentiality, and sensitivity.
* Performs duties in accordance with Goodwill’s standard policies and procedures.
* Other duties as assigned.
LEVEL OF RESPONSIBILITY
* Employee works under general supervision.
* Employee makes decisions within clearly prescribed areas referring matters that fall outside that area to others.
* Employee recommends actions and alternatives to supervisor and others.
* Advises members on proper use of career center services.
SUPERVISORY RESPONSIBILITIES
* Does not have any supervisory responsibilities.
QUALIFICATION REQUIREMENTS:
* High School or General Equivalency Diploma (GED) required.
* Minimum one (1) year of experience working in a comparable role.
* Strong communication skills.
* Possess active listening and response skills for interacting with customers, business partners and staff.
* Must have excellent organizational, time-management, and problem-solving skills.
* Ability to efficiently prioritize and multi-task.
* Exceptional interpersonal and customer service skills.
* Proficiency in Microsoft Office, particularly Word and Excel.
* Bilingual (Spanish, Haitian Creole) a plus....
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Type: Permanent Location: Boston, US-MA
Salary / Rate: 20.5
Posted: 2025-06-25 08:19:28
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Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound.
Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals.
The company employs more than 30,000 people at approximately 300 locations in North and South America.
We are currently seeking a Product Support Specialist to join our Technical Services team.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Provide support to central and west coast customers
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
• Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and
Teams)
• Strong written and verbal communication skills
• 2 -3 years of related work experience
• Experience in Building Products or Construction industry
• Travel 15%
What Will Put You Ahead
• Experience with SalesForce.com
• Experience in commercial construction engineering, design, building science, consulting,
technical support, or building products.
• Claims management experience
• Data analysis skills
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, special...
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Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-25 08:18:22
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031285 Customer Service Representative (Open)
Job Description:
De rol: Voor onze locatie in Lier zijn we op zoek naar een enthousiaste Customer Service Representative.
In deze rol maak je deel uit van ons internationale sales team en ben je verantwoordelijk voor het verwerken van klantenorders.
Je werkt nauw samen met collega’s uit het sales team, plant managers, logistieke afdeling, productieplanners om een optimale bedrijfsvoering te garanderen.
Wat ga je doen?
* Verwerk klantorders nauwkeurig en efficiënt in ons ERP-systeem.
* Zorg voor vlekkeloze orderbevestigingen en maak de facturatiegegevens klaar voor verzending.
* Stem levertijden af met productieplanners en houd klanten up-to-date.
* Speel in op onverwachte situaties, zoals productiestoringen of transportproblemen, en zorg voor passende oplossingen.
* Houd prijzen en prijslijsten up-to-date in het systeem.
* Voer productspecificaties in en zorg dat alles correct geregistreerd staat.
Wie ben jij?
* Gedreven en enthousiast, met een bachelordiploma in een administratieve of commerciële richting, of gelijkwaardige ervaring.
* Taalvaardig in Nederlands en Engels, met een bonuspunt als je ook Frans beheerst.
* Een ervaren gebruiker van ERP-systemen (zoals SAP of INFOR) en handig met MS Office.
* Iemand die zelfstandig en pragmatisch werkt, met een natuurlijke verantwoordelijkheid.
* Een communicatieve teamspeler die eerlijkheid en openheid als essentieel beschouwt.
* Klantgericht en energiek, met een passie om anderen te helpen en problemen aan te pakken.
* Blijft rustig onder druk en voelt zich als een vis in het water in een dynamische omgeving.
* Denkt logisch en analytisch en weet altijd een slimme oplossing te vinden.
Wat bieden wij?
* Een interessante en afwisselende job met ontwikkelingskansen binnen een no nonsense team waar een goeie werksfeer hangt.
* Een aantrekkelijk basisloonpakket aangevuld met extralegale voordelen zoals maaltijdcheques, hospitalisatie -en groepsverzekering, 20 verlofdagen en 12 ADV-dagen
* Mogelijkheid tot deels thuiswerk.
* Een boeiende internationale werkomgeving met veel contactmogelijkheden en kansen om ervaring op te doen.
Over Greif:
Greif Belgium is dé marktleider in industriële verpakkingen en produceert stalen- en kunststofvaten vanuit onze vestigingen in Wondelgem (Gent) en Lier.
Als onderdeel van een grote internationale familie binnen een Amerikaanse multinational, zijn we actief in 36 landen met maar liefst 247 vestigingen en 13.000 collega’s wereldwijd.
Bij ons staat veiligheid, collegialiteit en diversiteit centraal.
We creëren een leuke en diverse werkomgeving waarin hard werken en samenwerking hand in hand gaan.
Daarnaast investeren we in de ontwikkeling en groei van onze medew...
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Type: Permanent Location: Lier, BE-VAN
Salary / Rate: Not Specified
Posted: 2025-06-21 08:13:04
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Summary
Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
* Good computer skills
* Strong Organizational Skills
* Time Management
* Communication
* Problem Solving
* Accountability and Dependability
* Leadership Skills
* Team Oriented
* Highly Motivated
* Attention to Detail
Job Duties
* Responsible for addressing any customers issues
* Generates daily load sheets and requirement listing
* Monitors all Customer Portals
* Ensure adequate supply of containers through weekly inventories
* Monitor activities on the dock and activities of the shippers/receivers
* Adhere to all company policies, procedures and instructions
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
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Type: Permanent Location: Ionia, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-20 08:29:52
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The Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.
Position Responsibilities
* Provide proper support to custom fit each individual student’s Tennis needs
* Stay up-to-date on all the latest stringing technology
* Familiar with all type of string, string patterns, and racquets.
* Works with manufacturers on having the latest equipment
* Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
* Work daily alongside today’s top professionals and junior players
* Maintain floor standards, customer service standards and utilizes selling skills.
* Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
* Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
* Provide excellent service consistent with the academy’s core service standards and brand attributes.
* Maintain a clean and organized selling area, replenishes stock as needed.
* Follow cash handling procedures (including counting cash, checks, charges, etc.
and completing settlement forms).
* Suggest items and quantities for re-order.
* Ability to assist with inventory and receiving product
* Adhering to all company policies, procedures and business ethic codes
* Other duties as assigned
Knowledge, Skills and Abilities
* A strong basic understanding of all tennis related retail products required
* Ability to string/service large quantity of racquets daily
* History of working in a tennis specific environment
* Retail cash handling experience
* Excellent customer service skills
* Strong interpersonal skills to deal with business contacts
* Professional appearance and demeanor
* Effective communication skills, both written and oral
* Desire to work collaboratively with colleagues
* Excellent written and verbal communication skills
Preferred Skill
* Multi-lingual
* USRSA; Certified Stringer (CS)
* Master Racquet Technician (MRT)
Physical Demands and Work Environment
* Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
* Ability to stand for long hours
* Should be able to handle outdoor temperatures for a reasonable period of time.
* Must be able to move around campus which includes gym, turf, fields, etc.
* Ability to work flexible hours to include nights, weekends and holidays is required
#LI-NS1
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Type: Contract Location: Bradenton, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-19 08:42:57
