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STAGE - CUSTOMER EXPERIENCE DATA ANALYST
VUOI ENTRARE A FAR PARTE DELL'AZIENDA PIU' INTERNAZIONALE DEL MONDO?
POSIZIONE
DHL Express Italy, società leader mondiale nei servizi di trasporto espresso e logistici, appartenente al Gruppo Deutsche Post DHL, offre un’opportunità di stage presso la propria sede di Peschiera Borromeo (MI) – Innovation Campus all'interno della Direzione General Management.
PERCORSO FORMATIVO
* Sviluppare competenze in ambito Customer Experience all’interno di una multinazionale leader nei servizi di trasporto espresso e logistici
* Acquisire conoscenze su come l’applicazione dei programmi di Customer Experience supportino gli obiettivi di business
* Sviluppare conoscenze sulle dinamiche relazionali di una multinazionale
PRINCIPALI ATTIVITA'
Lo stage si inserisce nell’area Customer Experience ed il candidato avrà modo di gestire le seguenti attività:
* Supporto alle attività di Customer Experience e Net Promoter Approach
* Sviluppare ed implementare set di dati, nuove analisi e strategie per ottimizzare l'efficienza e la qualità statistica
* Realizza le analisi dei dati attraverso l’utilizzo di strumenti di query e di reporting specifici
* Elaborare i dati grezzi e trasformarli in utili informazioni visive (es.
dashboard, in linea con gli standard interni)
PROFILO
* Laurea (preferibile un indirizzo tecnico/informatico)
* Buona conoscenza della lingua inglese
* Ottima conoscenza / padronanza del pacchetto Office in particolare Excel e Access
* Conoscenza dei principali software di Database Management (Power BI, Tableau, Cognos)
Soft Skills:
* Capacità di analisi e sintesi
* Gestione ed interpretazione di dati numerici e descrittivi
* Orientamento al Cliente e ai risultati
* Capacità di pianificazione ed organizzazione delle attività
* Capacità di comunicazione
* Autonomia e spirito d’iniziativa
QUAL E’ IL PROSSIMO PASSO?
* Candidati ora e carica il tuo CV online.
* Se il tuo CV è stato inserito nella rosa dei candidati riceverai un invito ad effettuare un video colloquio e successivamente riceverai ulteriori dettagli da HR.
ALTRE INFORMAZIONI
* Sede di lavoro: Innovation Campus, Peschiera Borromeo (Mi)
* Contratto: Stage
* Periodo: Iniziale di 6 mesi (prorogabile)
* Orario: Full-time
* E' previsto un rimborso spese di 800€ + ticket restaurant giornalieri
We look forward to receiving your application!
CONNECTING PEOPLE.
IMPROVING LIVES.
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Type: Contract Location: Peschiera Borromeo, IT-MI
Salary / Rate: Not Specified
Posted: 2022-11-22 07:16:58
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Associated Bank is an equal opportunity employer committed to creating a diverse workforce.
We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com
This is a hybrid remote role that we can hire for in the Milwaukee or Green Bay areas.
This person must be willing to work at our offices in Milwaukee or Green Bay weekly.
Job Summary
Position will work with the Data Governance Manager to provide second line risk oversight of Information Technology and Data Management by facilitating risk identification, measurement, management, monitoring and reporting.
The program will also establish and maintain consistent and effective data governance to include standard data definitions and documentation, centralized enterprise data repository, and communication for data processes and approvals.
Data Governance program will provide the framework for maintenance of data governance policies and tools, monitoring, reporting, and facilitating compliance with internal and external requirements.
This position will assist in the execution of a variety of initiatives related to IT and Data Management oversight.
Responsibilities also include assisting with the Records Information Management Program by collaborating with business leadership, Business Line Risk Managers, Information Technology, and other Corporate Support Units.
Requires a thorough knowledge and understand of Information Technology and have the ability to use sound judgment when making decisions.
Job Accountabilities
* Responsible for maintenance and continued maturity of the Information Technology and Data Management risk governance process, including supporting policy, process, and procedures.
* Actively initiates and engages in discussions and provides effective challenge within Information Technology and Data Management of impacts known and unknown to internal risk categories, current and emerging risk issues, and sharing of effective methodologies for managing risk.
* Provide risk consultation on various IT and Data Governance initiatives; use of sound risk-based decision making, experience and judgment in responding to inquiries.
Support regulatory and independent testing liaison activities as related to IT / Data Governance risk programs.
* Responsible for maintaining the Records Information Management Program by facilitating data destruction within information technology systems and at physical record centers, maintaining the Record Retention Schedule, and assisting with records information management training.
* Remain current with IT, Data Management, and Records Man...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2022-11-19 07:10:19
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The job profile for this position is Product Management Advisor, which is a Band 4 Senior Contributor Career Track Role.
POSITION SUMMARY
The Product Advisor will be a part of the Accredo Patient Digital Platforms Team.
The Product Advisor will support the maintenance of the public website end-user experience, reporting to the Product Managment Senior Manager.
In this role you will write and distribute technical documentation, prepare and distribute monthly metric scorecards, prepare and present monthly web feature updates, that include distributing product launch communications and training documentation to internal stakeholders.
You will also be assigned special projects that support overall product development, launch, and growth initiatives.
POSITION DETAILS
* Support the vision to execute capabilities, new innovative ideas, review other technologies to generate value to customers
* Responsible the self-service drug list accuracy, by partnering with implementation, operations, product, clinical and pharma leaders
* Review and track status of project and periodically report to management
* Develop and communicate concise internal and external presentations and executive briefings
* Document processes and business requirements in a clear and concise manner to help facilitate operational, IT and reporting setup internally
* Identify opportunities to standardize, document and define procedures for new products
* Data driven decisions to drive product and program enhancements
* Special projects and other duties as assigned
QUALIFICATIONS
* Data analysis and reporting skills are must; advanced Excel and SQL analysis including doing pivot tables and v-lookups with ease
* Ability to handle complex analysis from issue identification to proposal of potential solutions
* Technical writing
* Training documentation
* SharePoint
* Bachelor's degree in related field or equivalent work experience; Master's degree preferred
* 5-10 years of relevant work experience (data analytics, technical writing, or significant cross-functional project based experience) or Master's degree and 3-8 years of experience
* Excellent verbal and written communication skills
* Well organized, able to adjust work schedule to fit project needs and changing priorities
* Advanced problem solving skills with ability to work cross-functionally to resolve issues and generate results
* Ability to work towards specific deliverables within an environment of tight deadlines
* Strong knowledge and continued interest in the latest digital and web trends
* Demonstrated product management skills, with the ability to manage multiple complex projects simultaneously without compromising quality
* Knowledge of specialty pharmacy and/or PBM processes preferred
* This role requires some travel annually.
You will need to be fully vaccinated in order to travel & meet the requirements...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2022-11-18 07:26:29
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Job Summary:
This position serves as a key member of the Individual and Family Plans (IFP) Provider Network and Contract Strategy team and reports to the National Network and Contract Strategy Lead for IFP.
This role will be accountable for IFP contracting and network management activities in a local geography and will also influence direct provider negotiation in the aligned geography.
Core Responsibilities:
* Provide consultation on local strategy for IFP fee-for-service contracting including tactics and use of competitive intelligence that drives improved outcomes in fee-for-service negotiations.
* Develop and support execution of overall strategy for provider contracting, network development and identification of opportunities for greater value-based and risk arrangements.
* Identify and solve for gaps in Cigna's current IFP contracting process using prior IFP contracting and local market experience.
* Influence negotiations for fee-for-service and sophisticated value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups) that are tied to multiple Cigna lines of business.
* Work with IFP segment resources and local market contracting team to create health care professional agreements that meet internal operational standards and external provider expectations.
* Identify and escalate significant contracting issues to IFP leadership and develop and communicate solutions to IFP and local market leaders.
Minimum Qualifications:
* Minimum of 6 years contracting and negotiating experience in the local market involving complex delivery systems and organizations for IFP business required.
* Should possess a bachelor degree; preferably in the areas of Finance, Economics, Healthcare or Business related.
Significant industry experience will be considered in lieu of a Bachelor degree.
MBA or MHA preferred.
* Medicare and/or ACA experience highly preferred
* Experience in developing and managing key provider relationships including executives in the local market.
* Knowledge of complex reimbursement methodologies, including incentive based models preferred.
* Intimate understanding and experience with larger, more complex integrated delivery systems, managed care, and provider business models preferred.
* Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization.
* The ability to influence both sales and provider audiences through strong written and verbal communication skills.
Experience with formal presentations.
* Superior problem solving, decision-making, negotiating skills, contract language and financial acumen.
* Knowledge and use of Microsoft Office tools.
* Some Travel may be required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet se...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2022-11-11 07:46:10
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The Opportunity
Homecare Homebase is searching for a Senior Implementation Consultant, Clinical who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency.
As a Senior Implementation Consultant, Clinical, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer’s clinical setup and design. You will be responsible for:
* Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to clinical operations.
* Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
* Guiding customers toward established best practices
* Assisting in making customizations to clinical content (i.e.
visit types, pathways and assessments) to ensure environment is ready for testing and training
* Supporting clients and internal team members throughout onsite and remote Deployment
* Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
* Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
* Independently researching customer inquiries and determining sources of issues
* Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
* Maintaining product knowledge as new enhancements and functionality are released in the application
* Working closely with internal leadership to ensure HCHB is maintaining a “template” database for new customers made up of best practices
* Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
* Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values
What We're Looking For
Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.
The Senior Implementation Consultant, Clinical, su...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2022-11-01 07:38:11
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The Opportunity
Homecare Homebase is searching for a Senior Implementation Consultant who will act as an integral part of the clinical projects to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency.
As a Senior Implementation Consultant, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States.
Additionally, this role takes the lead on all actions and readiness as it relates to a customer's clinical setup and design.
You will be responsible for:
* Serving as subject matter expert on the proper use of the Homecare Homebase application
* Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
* Guiding customers toward established best practices
* Assisting in making customizations to clinical content (i.e.
visit types, pathways and assessments) to ensure environment is ready for testing and training
* Supporting clients and internal team members throughout onsite and remote Deployment
* Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
* Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
* Independently researching customer inquiries and determining sources of issues
* Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
* Maintaining product knowledge as new enhancements and functionality are released in the application
* Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
* Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
* Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values
What We're Looking For
Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.
The Senior Implementation Consultant supports this mission by providing excellent customer service, recommending ...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2022-11-01 07:38:07
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SUMMARY:
The Communications Manager is responsible for both the internal and external communications projects supporting the HCHB Mission and Brand.
This role will manage the creation and execution of communication programs and campaigns to promote HCHB’s strategic initiatives and supportability issues externally as well as work with internal stakeholders to create and maintain a heightened level of communication internally supporting the CARES Mission and company priorities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities for the Communication Manager can vary, but should include:
External Communications:
1.
Customer Facing Statements/Notices/Communication – including but not limited to working with the PM and CS teams to formulate professional, well written customer communication around releases, issues/incidents, regulatory news, etc.
This would include posts to the Customer Portal and emails sent to customers.
2.
Content for regular touchpoints with customers that would allow HCHB employees to present information in a meaningful and concise way.
3.
Thought Leadership coordination across the teams within HCHB, including but not limited to creation and management of a Content Committee, coordination with writing resources to identify topics for larger content projects, and promotion of that content across a variety of sources.
4.
Coordination with all internal teams to ensure that product documentation (digital or printed) meets brand standards, and anything presented to customers is professional and consistent.
Includes training on brand standards for internal teams as needed, and ongoing brand standards updates and maintenance.
5.
Collaborate with Marketing Department to ensure consistency of message and branding for all content and materials developed.
6.
Additional projects that may not be specifically called out in this list, but are for the promotion, communication or development of the brand as needed.
Internal Communications:
1.
Employee communication support including a strategy and content plan for employee emails, internal events, training, etc.
2.
Additional projects that may not be specifically called out in this list, but are for the promotion, communication or development of the brand internally as needed.
Required Skills
* Exceptional communication and creative skills.
* Exceptional copy writing and proofing skills.
* Demonstrated listening, presentation, and verbal communication skills.
* Demonstrated organizational and marketing planning skills.
* Demonstrated interpersonal skills required to collaborate with a variety of internal and external stakeholders.
Proven ability to build consensus and work effectively within a cross-departmental team.
* Ability to facilitate projects and manage timelines with an Executive Audience.
* Demonstrated skills with Microsoft Office applications: Word, Excel, PowerPoint.
* Dynamic, self-motivated ...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2022-11-01 07:33:31
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Position Summary
As a Homecare Homebase Clinical Regulatory Analyst, you are passionate about protecting patient health and safety and ensuring that high quality care is provided to all patients.
In this role, you will work within the EHR product management team, and closely partner with key stakeholders to successfully secure and maintain the Office of the National Coordinator of Health IT (ONC) Certification Program for HCHB’s EHR platform.
Key responsibilities
* Translating ONC’s regulatory requirements to relevant and applicable software requirements for development teams
* Developing and maintaining a product roadmap for ONC certification
* Providing recommendations and regulatory signoff to ensure product functionality does not deviate from such requirements
* Managing and monitoring ongoing compliance with the Conditions and Maintenance of Certification requirements through ONC’s quarterly attestation process, including collaboration and communication with, and required regulatory submissions to an ONC Authorized Certification Body.
* Managing ad hoc incidents or corrective action plans that may impact ongoing compliance, as needed.
* Providing internal analysis, recommendations and monitoring the status of other relevant regulations/legislation (e.g.
MIPS) that overlap with or may otherwise impact certification, compliance or design of the EHR
* Creating and maintaining ONC-related internal and external educational materials and policies
* Providing continuous ONC education for relevant product and engineering teams
* Collaborating with the UX team to create mockups, user journeys, and storyboards
Requirements
* You have 3+ years of experience interpreting healthcare regulations and policies for Healthcare IT, including
* You have deep knowledge of the Office of the National Coordinator for Health Information Technology (ONC)’s certification requirements (ONC Health IT CEHRT, 2015 Edition, Cures Act), including:
+ Requirements gathering
+ Determination (gap analysis) and implementation of required product changes
+ Product testing and certification
+ Ongoing product management to maintain certification compliance
* Experience working with ONC-ACBs and ONC-ATLs
* Experience working with and evaluating compliance of healthcare EHR software
* Experience with software development process
* Experience translating regulatory requirements into software requirements in partnership with product and engineering teams
* You have direct experience managing regulatory incidents, audits and corrective action plans
* You have the ability to work within cross-functional teams and own multiple projects simultaneously
* You have structured communication skills tailored to both product and engineering teams and leadership, as well as extraordinary interpersonal skills and ability to provide sound, clea...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2022-11-01 07:33:30
