Floor Trainer-OBA Tempe

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com. 

Job Summary: The Floor Trainer will be responsible for delivering onboarding training to new associates in the Collocated Service Center as well as provide ongoing assistance and coaching for existing employees in the Center .

Responsibilities

Essential Functions:
• Facilitate instructor-led training for new associates in Collocated Service Center as determined by onboarding schedule
• Identify onboarding gaps/challenges and assist in implementing solutions
• Provide in the moment assistance and coaching for individuals and teams
• Maintain process and task knowledge and skill
• Partner with Professional Development to maintain, update, and enhance onboarding training experience
• Assist Center leadership with completing assessments and conducting training evaluations and progress updates.
• Partner with Professional Development, Center Leaders, and other corporate departments to align and update training materials for changes to processes.
• Present/facilitate other job-related training as necessary.

Qualifications

Minimum Education/Abilities/Skills:
• Excellent oral, written, listening and interpersonal communication skills; able to summarize well
• Develop/Maintain supporting Training Materials
• Excellent time management skills
• Able to multi-task, prioritize and work under limited supervision in a busy, high stress, ever changing environment
• Able to work well with others to initiate solutions
• Good analytical & trouble-shooting skills
• Proficient with MS Office (Word, Excel, PowerPoint)
• Comfortable with learning new technology
• Strong presentation/facilitation skills
• Ability to interact with and manage diverse personalities

Competencies:
• Functional and Technical Skills
• Communication/Presentation
• Business Acumen
• Customer Focus
• Drive for Results
• Interpersonal Savvy
• Dealing with Ambiguity
• Problem Solving/Decision Quality

Special Requirements:
• Some travel may be required

Compensation:  $24.04 per hour + 1K Bonus (Quarterly)

Position requires you on site in the office Mon-Fri.