Regional Parts & Service Specialist

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Conducts the analysis of parts, accessories, and service sales opportunities within the Regional Parts and Service Department.

Serves as a primary source for analysis and reporting of parts sales, customer handling, and warranty claim/Policy Adjustment Request (PAR) activity.

Performs ad hoc analysis as requested by the Regional Parts and Service Manager (RPSM) or field staff to ensure that warranty compliance and policy adjustments are handled efficiently and effectively.

MAJOR RESPONSIBILITIES


* Tracks, analyzes, and reports upon retailer performance in the Parts and Service area by using Oracle Business Intelligence (OBI), I-Exam, Siebel, and Microsoft Office Suite.

Runs reports and updates retailers on progress of the Subaru of America (SOA) core programs related to Fixed Operations (i.e., PRIME, Parts and Service Marketing Funds, Subaru CARE Connect, Net Promoter Score [NPS], etc.).


* Using the above, as well as regionally created sales and marketing initiatives, supports the Regional Parts and Service Manager (RPSM) in attaining parts and accessory sales objectives.


* Assists in getting deficient retailers improved in non-technical training plan compliance/adherence to training standards as established with the retailer by the District Service Quality Manager (DSQM).

Reinforces non-technical training business plan and reports deficiencies as required.


* Oversees departmental budget and administers regional contests and incentives including contest announcements, tracking, and reporting to retailer personnel and field staff.


* Executes and communicates analytics of program incentives, training initiatives, product launches, and workshops through the understanding of data to be used for retailer contact visits.


* Attends SOA-sponsored training activities to enhance knowledge of Subaru programs and products for future job assignments by involvement in workshops (i.e., share...