Senior Manager, BPO Order to Cash

Johnson & Johnson is currently recruiting for a Senior Manager, BPO Order to Cash for a project based position with an anticipated end date on or around July 2026 located in Raritan NJ / Memphis, TN.

Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates.

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

This position will drive a flawless brand-new Warehouse Management System (WMS) implementation, on time, on cost and on scope for the MedTech Memphis Logistics Center (MLC) and our Satellite Distribution Center (SDC) network attached to strategic MAKE sites.

The replacement of the WMS is a key strategic Initiative within the Ethicon and CSS Business Units that will upgrade aging infrastructure platforms to secure our business today and become the cornerstone for future transformation of our distribution capabilities for the customer.

This project will lay the groundwork for the development and deployment of key capabilities (People, Process, Automation, and Technology) to improve efficiency and effectiveness, whilst keeping our customer's needs central to what we do.

This project will lay the foundation for the Tier 1 Distribution Centers Global Template.

Are you interested in joining a diverse team to deliver outstanding results? Apply now for this exciting opportunity!

Key Responsibilities:

• Manage the interdependencies between the new WMS and USROTC.

• Manage End-to-End business process impacts, focusing on upstream and downstream processes fed by the USROTC processes, ensuring process changes are assessed and impacted organizations are aligned.

• Participate in end-to-end process mapping for current and future state, ensuring the broader supply chain eco-system (upstream and downstream processes) is represented.

• Partner with the Change Management team to identify change impacts and engage the appropriate teams to drive process changes and solutions that function cohesively on an end-to-end basis.

• Partner with Customer Service, Franchise Integration, Plan, Finance and Commercial organizations to confirm business requirements, Business Simulation testing and UAT.

• Lead Business Process design efforts to optimize cross--franchise customer service processes.

• Partner with operations and franchise teams to support on-going change efforts and initiatives to ensure integration to the Distribution Center solution and process design.

• Collaborate with IT, Engineering and Distribution to...