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Sales Compensation Lead Analyst

This role is Flex which allows most work to be performed at home, but will require an onsite presence in the Bloomfield, CT office based upon business need.

Role Summary:

You will be responsible in supporting daily activities Sales incentive compensation payment processing, including but not limited to; processing / researching / responding to Field Sales force regarding incentive payments / inquiries / issues / dispute resolution, etc.

You will be responsible for researching and responding to complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services.

You will have subject matter expert understanding of various incentive compensation programs, policies, procedures and workflow processes, providing guidance/training to Field Sales force.

Provides optimal customer service to Field Sales force and maintains service standards.

You must be knowledgeable of CRM system(s), compensation system(s) and other upstream systems impacting compensation processing.

Supports multiple field sales segments/regions.

Works with matrix partners.

Five years of Sales Incentive Compensation experience.

Major Duties:


* Demonstrates a subject matter expert knowledge of Sales Incentive Compensation Plans (all segments), ability to effectively communicate mastery of the varied compensation plans


* Assist internal partners with incentive compensation reporting requests, reconciliations, audits


* Process compensation for the sales force accurately and within specific deadlines


* Maintain personnel, guarantees/draw requests timely and accurately


* Provide excellent customer service to the Sales distribution channel.


* Responsible for responding to complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and service.


* Independently troubleshoot issues and resolve to satisfaction within tight timeframes.

Facilitates and negotiates resolutions to final outcome


* Analyze and resolve issues across multiple system applications


* Maintain Quality Control Audit standards


* Team Player: support/mentor/assist other less experienced Sales Comp Analysts


* Effectively administer CHC sales incentive compensation plans, including but not limited to plan documentation preparation, dissemination and communication.


* Lead sales data analysis to ensure the effectiveness of sales incentive plans and programs.

Present data to management and provide recommendations to improve sales effectiveness.


* Serves as a subject matter expert for incentive compensation field and field manager training.


* Coordinate incentive compensation plan exceptions to the governing board for incentive compensation committee process and approval and provide detail analysis as required.


* Manage or participate in several key initiatives/projects including the development o...




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