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Customer Service Representative - Work from Home, USA - Accredo

Customer Service Representative

We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes.

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative.

Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights.

In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here's a little more on how you'll make a difference:

* Help patients understand their pharmacy benefits better.

Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

* Help us keep track of our patient interactions.

While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.

* Ensure patients are equipped with the best advice.

Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

What You Should Have:

* High School Diploma / GED required

* 1 year of relevant experience

* General PC knowledge including Microsoft Office

* Excellent communication skills (verbal and written)

What you'll love about working here:

* Fun, friendly, and unique culture - Bring your whole self to work every day!

* Choice of three unique medical plans

* Prescription Drug, Dental, Vision and Life Insurance

* Employee Contributions for HRA and HSA accounts

* 401K with Company Match

* Paid Time Off and Paid Holidays

* Tuition Assistance

NOTE : You will be required to have reliable internet connectivity provided through a wired connection.

A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.


Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency.

In addition to health care products, we provide comprehensive management services - including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services.

By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.

For this position, we anticipate offering an hourly rate of $16 - $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do.

While you take care of our customers, we...

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