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Operations Analyst

This position provides ongoing operations engineering and automation support for assigned clients and internal application within the Martech business.

Duties may include data entry, programming, configuration, deployment and maintenance of Ops tools and applications.

Primary Accountabilities:

(35%) Supports Ops team and assigned clients to execute email-based offer campaigns:

* Script email templates in Salesforce Marketing cloud 

* Design, build and script workflows in SFMC

* Maintain and execute offer campaign schedules

* Maintain and clean data payloads that feed into email campaigns

* Understand, maintain and document automation processes built in SFMC by collaborating with internal and external teams

(35%) Performs daily and weekly analysis of reporting for active client offers by:

* Comparing actual performance to expected performance

* Researching inconsistencies or client questions related to reporting

* Making optimization recommendations to the client and managing any resultant updates with the Digital Operations team

* Preparing supplemental reporting, as requested

(20%) Build Automation processes:

* Take the lead in automating processes and maintaining them with the help of tools and code

* Participate in Agile grooming sessions for requirement clarification

* Demo automation to the team and continuously improve

4.  (10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives relating to the Digital AR function by:

* assisting  in the development, implementation, and maintenance of quality assurance procedures

Minimum Requirements:

* Minimum Bachelor's degree required. 

* One or more years client facing experience or equivalent experience and training that provide the preferred knowledge, skills, and abilities needed to complete the job responsibilities

* Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing

* Demonstrated ability to communicate effectively, professionally, and with tact and discretion

* Intermediate knowledge of programming with Shell, python, Powershell

* Intermediate knowledge of translating end client’s business automation needs into technical requirements and executing on them

* Intermediate knowledge of build, deployment and publish procedures for web applications

* Basic knowledge of relational databases 

* Basic knowledge of Salesforce Marketing Cloud is a plus


The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.

While performing the duties of this job, the associate is:  

* ...

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