Geek Squad HT/PC Agent - Mohegan Lake, NY
As a Geek Squad Home Theater Agent, you will travel via Geekmobile from the precinct to our clientâ€™s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment.
Youâ€™ll provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions.
As one of our Geek Squad Home Theater experts, youâ€™ll be responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.
* Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology
* Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
* Provide timely updates to the client and store precincts
* Responsibly manage inventory and Geekmobile maintenance
* Provide feedback and training to store teams as well as assist in store stock repairs
* Support Geek Squad efforts to protect the world, one device at a time
* Experience actively using and learning about home theater products
* 6 months experience delivering, integrating and/or repairing consumer electronic products
* 1 year experience in a customer service or in-home experience environment
* 1 year experience in an electronics industry
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
* Maintain a clean driving record and hold state/local licensing as required
* Be able to carry/lift/push/pull weight up to 75 lbs.
or 150 lbs.
as part of a team, with or without accommodation
* Be 21 years of age
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