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Product Flow Specialist

The Product Flow Specialists receive and ship product to/from store, stock product and assist customers with product carry-outs and dotcom picks.

They support overall store goals by performing tasks that ensure product integrity and customer fulfillment.

They also play an active role in monitoring & accurately recording inventory and supporting store shrink or asset protection plans.

Key Responsibilities

1.

Receiving, Shipping and Down stocking
+ Receives and documents physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP).
+ Prepares and documents physical product shipments from the store to specific destinations below as outlined in SOP;
o Customer's Home (Ship from Store (SFS) and Home Delivery)
o Regional Distribution Center (RDC)
o District Distribution Center (DDC)
o Product Return Center (PRC)
o Recycler
+ Operates equipment according to company safety standards to assist in moving product.
+ Completes daily replenishment (down stocking and farming) to ensure product is fully stocked on the sales floor.
+ Executes process outlined in SOP when product variances are identified.
+ Ensures products are properly secured to reduce store shrink.
+ Provides back up to the Planogram Specialist and Inventory Specialist (SWAT) as necessary.
2.

Product Carry-Out
+ Monitors on-line notification of dotcom orders (picks) and brings product to customer service desk or ships directly from store based on SOP.
+ Safely loads merchandise into customers vehicles as requested.
3.

Daily Tasks
+ Completes daily tasks as assign by store leadership or department supervisor.
+ Powers up store displays daily when opening the store and turns them off when closing.
+ Performs clean and bright duties as outlined in SOP.

Basic Qualifications:



* Ability to work successfully as part of a team


* Ability to work a flexible schedule inclusive of holidays, nights and weekends


* Ability to lift or maneuver 50-100 pounds, with or without accommodations

Preferred Qualifications:



* 1 year of experience in customer service or related fields


* Prior experience in retail





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