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Geek Squad Support Agent

Our Support Agent performs general warehouse work and is responsible for the following objectives: Receiving, routing and shipping consumer electronic products and parts while maintaining a clean and organized work area.

Key Responsibilities


* Load, unload and process product and parts for both inbound and outbound trucks


* Pull product, match products to parts and deliver to Tech Team


* Verify accurate paperwork and ensure all product information is captured.

File paperwork as appropriate


* Clean Tech area, route / bin product to appropriate area: shipping lanes, junkout storage, WIP bin locations, return to vendor (RTV) area


* Pick up core and cancelled parts from Tech area and process according to Standard Operating Procedure (SOP)


* Maintain a clean well organized parts room, warehouse and work area


* Update company systems when sorting, routing, receiving and/or shipping products/parts


* Monitor, research and resolve the return of defective and unneeded parts to the part vendors


* Maintain parts related queues in Services system (STAR)

Basic Qualifications:


* Able to stand/sit for long periods of time


* Able to work in a fast pace environment


* Able to carry/lift/push/pull weight up to 75 lbs.

with or without accommodation


* Able to work in a non-climate controlled environment


* Able to operate pallet jack, two wheeler and hand operated moving equipment





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