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Geek Squad Manager

As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services).

You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.

Key responsibilities:


* Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets


* Provides work direction, training and development for a team of Diverse Agents.

Monitors Agent skill set achievement


* Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP


* Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue


* Manages the entire store operation while acting as Manager on Duty including:
+ Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
+ Provide direction and management authorization as needed
+ Resolve complex client/customer issues
+ Review/generate management reports as needed


* Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold


* Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Basic Qualifications:


* 2 years of experience in Customer Service, Retail or related fields


* 1 year of leadership experience in Business, Military or other fields


* 1 year of experience analyzing Financial/Profit & Loss statements

Preferred Qualifications:


* Associate Degree or higher in Computer Science, Business, Management or related fields


* Experience in Consumer Electronic Repair/Service


* Experience driving key business performance indicators (i.e.

revenue, net operating income)


* Experience analyzing business results, identifying root cause and coaching others to deliver superior customer service


* Experience in talent selection, hiring, and performance management