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Enterprise Network Engineer (WAF)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Summary

The ENE position is the technical interface between the Global Services, Technical Sales organizations and the Product Development group.  This position is expected to have comprehensive product knowledge and ability for our Web Application Firewall product line, expert network engineering and application delivery knowledge, including troubleshooting and design review skills.  ENEs will spend about 75% of their time resolving escalations with the rest on other projects as required.

Attractions of the Job

ENEs are an integral member of a dynamic, highly technical team on a number of F5 technologies.

Our engineers assist many leading companies across the globe in a variety of industries, on infrastructure that is vital to their business operations.  There are many opportunities to specialize in F5’s diverse catalog of solutions and to become subject matter experts in multiple fields.  With the customer handling skills and high level of technical expertise this role will provide, ENEs are in high demand at F5 and throughout the industry.

Primary Responsibilities

* First major responsibility (75% of time)

* Provide expert technical support to investigate and resolve complex issues on F5 products (software and hardware) for the Field Services, Network Support, Consulting and Training organisations, both remote and occasionally on-site

* Take ownership of technical issues of any complexity with minimal need for supervision or assistance

* Assist Technical Sales Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements

* Second major responsibility (10% of time)

* Work with Product Development and Product Management to ensure products are developed in ways that meet customer requirements

* Validate and distribute issue-specific software solutions

* Be the interface with Product Development group on behalf of all Global Services

* Third major responsibility (10% of time)

* Mentor F5 technical support engineers

* Be responsible for CERT and security release alerts to customer install base while working with product development

* Forth major responsibility (5% of time)

* Review, test and create content for F5’s technical knowledgebase, AskF5 (

* Participate in on-going training with F5 products and related technologies

Note: The percentages of time noted above are current estimates and may change at any time depending on the business needs of the company.

Other responsibilities

* Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the code or other Company policies

* Perform additional related duties as required

Essential Knowledge, Skills and Abilities

* Expert understandi...

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