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Property Claim Supervisor

Chubb is the world’s largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally

Summary and Scope
This position will lead, direct and manage the field property claims process for a team of property field adjusters.  The position will have regular interaction with other functional disciplines at both a corporate and claim region level.  Key responsibilities and essential skills are listed below.
Key Responsibilities

* Confer with Chubb Senior Leadership team on individual exposures, developing trends, and trends within the industry and legal environment.

* Directly supervise field property claims staff field adjusters, including the completion of performance reviews and recommendation of annual compensation. 

* Segment property claim activity in the region by loss size and complexity, with the most complex losses and/or losses connected to the bigger accounts handled by more senior adjusters.

* Monitor daily workflow of claims within the unit to ensure service and compliance levels being adhered to.

* Track and monitor customer service surveys to ensure service guidelines are being met.

* Perform minimum of two quality reviews on members of the unit each month. 

* Coordinate the contracts, policies, procedures of service providers required to service all accounts properly.

* Manage a portfolio of highly technical, highly service oriented claims.

Escalate any anomalies and make recommendations to address the situation in proper resolution of the claim.  Negotiate settlement of claims to bring them to a successful conclusion.

This may involve policy holders, other professionals, insurers, loss adjusters, brokers, agents, solicitors and third parties by letter, telephone, meetings or depositions.  Partner with actuarial, Regional Vice Presidents, underwriting, risk consulting, and other parties as required to ensure excellent service and appropriate issue resolution.

* As part of the cross-functional leadership team, manage, analyze, and provide insights to this team regarding trends and observations identified during claims settlement, reporting patterns and forecasted development during severe weather or cat events, and recommendations to the pre-loss assessments or gathered underwriting information that may aid portfolio, quality of risk and post-loss management.

* Provide supervision to direct staff to ensure appropriate service and performance levels.  Provide coaching, training and development opportunities for staff.  Ensure ...

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