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Weekend Assistant General Manager

Summary Objective: The Assistant General Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards.

Assistant General Manager will assist the General Manager in all club operations.

Essential Functions:


* Deliver the ultimate fitness experience to every member, every time


* Assist in all managerial duties during scheduled evening and weekend shifts


* Create positive experiences for all guests and prospects


* Exhibit excellent customer service – greets members by name, guests, and staff with a smile

Job Responsibilities:


* Ensure membership agreements are filled out accurately and completely


* Ensure every member is issued a key tag and entered into appropriate computer system(s)


* Set appointments and maintain schedules


* Promote sales of pro shop items, drinks, and supplements


* Perform club walk-throughs and inspections and perform tasks including re-racking all weights, checking bathrooms, wiping down equipment, filling paper towel and water bottle dispensers, and taking out trash.

Keep your assigned area clean


* Oversee cleaning of overall club by managing cleaning crew and the cleaning/maintenance staff members.


* Maintain daily cleaning checklist for nightly cleaning crew and for front desk and maintenance person to complete every day


* Serve as Manager on Duty as needed


* Hold staff accountable for their key results and checklists


* Leads staff by example


* Ensures the front desk is operated with the focus on customer service


* Maintains the desk in clean and efficient order


* Ensures bathrooms are well-maintained and fully stocked


* Promptly communicates any maintenance issues to general manager


* Attends and actively participates in Department meetings


* Interacts with other staff members in a positive, professional manner


* Assume other responsibilities as needed


* Work early mornings, evenings, and weekends as needed

Required Knowledge, Skills & Abilities:


* Ability to manage team members effectively


* Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude


* Ability to handle challenging customer issues with patience, tact and professionalism


* Must have a high level of professionalism, honesty, integrity and work ethic


* Demonstrated selling skills


* Excellent telephone etiquette


* Effective organizational skills


* Experience working in a team orientated environment


* Excellent communication and customer service skills


* Understanding of basic cash-handling procedures


* Basic computer skills


* Verbal and non-verbal communication skills

Required Experience, Education & Certifications:


* High School diploma or GED preferred


* Current CPR/AED and Basic First Aid certification preferred

Physical Demands


* Requires stand...




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